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Added 40 mins ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Software Developer – API to join their team onsite in…
Added 55 mins ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
A Consultant at OpenText is more than just a technical delivery role. You will play a critical part in helping customers and their trading partners successfully connect, communicate, and…
Added 55 mins ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…architecture, development, and deployment direction of sustainable technical and application solutions. You will translate complex business requirements into target architectures, lead…
Added 2 hours ago
II
Director, AI Applications Development
iVedha Inc.
Toronto, ON
- Full-time
iVedha Inc. is hiring Director - AI Applications Development, where you'll lead the AI Applications Development function and guide a high-performing team of AI engineers, developers, and…
Added 2 hours ago
K
Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
Hands-on participation in the digital and technical aspects of a broad range of engagements including design and implementation of security strategies and solutions. Work alongside seasoned…
Added 2 hours ago
A
Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
We are seeking an experienced Project Manager (PM) to join our Digital Transformation Program, a multi-year initiative modernizing business systems, processes, and data capabilities across…
Added 2 hours ago
TM
Ice Cream Process Engineer
The Magnum Ice Cream Company
ON · Simcoe, ON
- Full-time
Process engineers also lead/co-ordinate the deployment of digital activities in the factories. The focus will be on enabling our manufacturing sites to deploy appropriate, standardized…
Added 3 hours ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Ability to work on-site in Toronto, ON, and coordinate with cross-functional technical and delivery teams.
Added 3 hours ago
F
Director, Measurement & Analytics
Flywheel
Toronto, ON
- Full-time
Lead and contribute to the delivery of client projects and engagements, ensuring high-quality outputs and actionable insights and recommendations that align with client objectives
Added 3 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Lead in the operationalization and provide expert guidance to end-users on P2P processes and digital tools, including SAP S/4HANA, Ariba Guided Buying, and Candex
Added 3 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
Lead in the operationalization and provide expert guidance to end-users on P2P processes and digital tools, including SAP S/4HANA, Ariba Guided Buying, and Candex
Added 3 hours ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead and mentor engineers and machine learning practitioners. Lead smaller projects (3 to 5 people) as the technical lead from project initiation to delivery
Added 3 hours ago
C
Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility.…
Added 4 hours ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Provide hands-on technical leadership throughout the development and delivery lifecycle.
Added 4 hours ago
LD
Product Manager, Digital Health (14 month contract)
Loblaw Digital
Toronto, ON
- Full-time
Lead product discovery and delivery, working closely with Engineering, Design and cross-functional partners to bring new capabilities and enhancements to market.
Added 4 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…IT solutions across cloud, cybersecurity, infrastructure and digital…
Added 4 hours ago
C
Director, Product Marketing
Corinex
Vancouver, BC
- Full-time
…go-to-market execution for Corinex’s grid intelligence and digital grid solutions. The ideal candidate brings first-hand experience working within an electricity distribution utility / DSO…
Added 4 hours ago
CT
Director, Product Marketing
Corinex Technologies Corp.
Vancouver, BC
- Full-time
…go-to-market execution for Corinex’s grid intelligence and digital grid solutions. The ideal candidate brings first-hand experience working within an electricity distribution utility / DSO…
Added 4 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 4 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 4 hours ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
As Senior Learning Consultant, you’ll lead the design, delivery and evaluation of innovative, evidence-informed learning programs that equip leaders, faculty and staff with the knowledge,…
Added 4 hours ago
Project Engineer
Shell
Scotford, AB
…be accountable for the safety, quality, cost, schedule, and delivery of the agreed-upon scope of work for each assigned…
Added 4 hours ago
C
Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility.…
Added 4 hours ago
KA
Trainee Bilingual Automotive Sale Associate
Kaizen Automotive Group
Calgary, AB
- Full-time
A familiarity with CRM tools, lead management, or digital selling platforms
Added 5 hours ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Uses digital document control system to collect, maintain, and update corporate standard operating procedures, policies, and templates for all Food Safety related records used by site's…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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