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Added 11 mins ago
IE
Assistant Director of Studies
ILSC Education Group
Toronto, ON
- Temporary
ILSC Toronto is seeking an Assistant Director of Studies (ADoS) to support the Director of Studies. This is an in-person, temporary contract position from November 23, 2026, to February 28,…
Added 11 mins ago
BU
Educational Assistant - Prairie Hope High School
Brandon University
Brandon, MB
- Full-time
Educational Assistant – Prairie Hope High School
Added 55 mins ago
B&
Administrative Assistant
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- Full-time
Added 55 mins ago
TD
Receptionist (Temporary, Part-Time)
The District of Sechelt
Sechelt, BC
- Part-time
This position may perform relief duties at the Administrative Assistant level and it is preferred that applicants have completed an Administrative Assistant Certificate program at a…
Added 55 mins ago
Assistant Educator - Casual Supply
Upper Canada Child Care
Vaughan, ON
We are currently recruiting an Assistant Educator to join our Team in Woodbridge at the following location(s): St. Padre Pio CES.
Added 1 hour ago
FH
Assistant, HR Consulting Services
Fraser Health
Surrey, BC
- Temporary
We are hiring a Temporary Full Time Assistant in HR Consulting Services to join our team . This position is located in Surrey, BC.
Added 1 hour ago
WF
Human Resources Generalist
Wallenstein Feed & Supply Ltd.
Wallenstein, ON
- Full-time
▪️Coordinate full-cycle recruitment and onboarding, working closely with our HR Assistant.
Added 1 hour ago
PR
Scheduling & Labour Relations Assistant
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
Added 2 hours ago
KM
Technology Field Sales Representative (GTA) - Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc.
Mississauga, ON
- $46,850 to $58,562 CAD / year
- Full-time
Added 2 hours ago
FC
IS Workforce Manager (Resource Manager)
Fidelity Canada
Toronto, ON
- Full-time
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to…
Added 2 hours ago
OT
Restaurant Manager
One Therapy Network
Victoria, BC
- Full-time
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Added 2 hours ago
Station Assistant Superintendent
Acciona
ON · CAN - Ontario Line North
The Station Assistant Superintendent assists in managing and supervising on-site construction activities, ensuring compliance with project specifications and safety regulations. Regular…
Added 2 hours ago
FA
HR Assistant (Contract Position)
Fraser Academy
Vancouver, BC
- Contract
The HR Assistant supports day-to-day office tasks and core administrative processes for our two-person HR department. Reporting directly to the HR Manager, this 6-month contract position…
Added 3 hours ago
Post Office Assistant - Term
Canada Post - Postes Canada
Bienfait, SK
…Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 3 hours ago
UH
Cabinet Expressions - Finishing Assistant
UpSourced HR
Coalhurst, AB
- Full-time
We are seeking a Finishing Assistant to support the preparation and finishing of custom cabinetry and millwork. This is a great opportunity for someone detail-oriented and eager to learn,…
Added 3 hours ago
SS
Human Resources Assistant
Samsung SDS
Valleyfield, PE
- Contract
As an HR Assistant, you will be the primary HR support in our Québec (QC) Warehouse. You will work closely with business leaders and functional managers, to execute the HR strategy, HR…
Added 3 hours ago
UH
Cabinet Expressions - Finishing Assistant
UpSourced HR
Coalhurst, AB
- Full-time
We are seeking a Finishing Assistant to support the preparation and finishing of custom cabinetry and millwork. This is a great opportunity for someone detail-oriented and eager to learn,…
Added 4 hours ago
MU
Exam Office Assistant
McGill University
Montreal, QC · McLennan Library
- Part-time
Reporting to the Chief/Deputy Invigilators, the Exam Office Assistant supports the Crowdmark exam process by handling administrative tasks related to digital exam preparation and management.
Added 4 hours ago
MU
Bundling Office Assistant
McGill University
Montreal, QC · McLennan Library
- Part-time
Reporting to the Chief/Deputy Invigilators, the Bundling Office Assistant is responsible for preparing and organizing exam materials for each exam space, ensuring that all materials are…
Added 4 hours ago
H
Senior Scrum Master
Hays
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or…
Added 5 hours ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Workday Assistant and conversational experiences.
Added 6 hours ago
OB
Construction & Property Maintenance Assistant
Oak Bay HR Inc.
Dartmouth, NS
- $60,000 to $75,000 CAD / year
- Full-time
We are looking for a reliable, hardworking, and versatile Construction & Property Maintenance Assistant to join our team.
Added 7 hours ago
NL
HCAT 124 Lab Instructor (26:175A)
Northern Lights College
Fort St. John, BC
- Part-time
Added 9 hours ago
SD
Education Assistant
School District 5 Southeast Kootenay
Fernie, BC
- Full-time
…and the supervision of the school principal, the Education Assistant works with a wide variety of students with diverse abilities. These diverse abilities can include, but are not limited…
Added 9 hours ago
OT
Restaurant Assistant Manager
One Therapy Network
Revelstoke, BC
- Full-time
A&W Restaurants in Revelstoke, BC, located at 1884 Trans Canada Hwy., is looking for permanent full-time Assistant Manager to start immediately.

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

Apply About employer

More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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