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Added 7 mins ago
EC
Administrative Assistant, Office of the AVP Research + Dean of Graduate Studies
Emily Carr University of Art and Design
Vancouver, BC
- Temporary
The Administrative Assistant provides front-line and back-end administrative support to the Office of the Associate Vice-President, Research + Dean of Graduate Studies (AVP-R + D-GS) and…
Added 52 mins ago
R
Senior Investment Funds Advisor
RBC
Vancouver, BC
- Full-time
As a Senior Investment Funds Advisor, you’ll play a crucial role in managing and expanding an established client portfolio, supporting their financial goals while growing our client base.…
Added 1 hour ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Corporate and Foundation Relations (CFR) team within UBC’s Development and Alumni Engagement portfolio is looking for a Development Coordinator to join our collaborative and…
Added 1 hour ago
BU
Marker-Grader MACC 5P41 Winter 2027
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
…partnerships and trusts as part of a business or investment portfolio structure. Application of tax issues when making business and investment…
Added 2 hours ago
KM
Technology Field Sales Representative (GTA) - Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc.
Mississauga, ON
- $46,850 to $58,562 CAD / year
- Full-time
…transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security…
Added 2 hours ago
FC
IS Workforce Manager (Resource Manager)
Fidelity Canada
Toronto, ON
- Full-time
The Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC’s regulatory obligations…
Added 2 hours ago
Physiotherapy Assistant - Neurology/Spinal Cord Injury - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
The Physiotherapy Assistant may be required to provide services throughout the Rehabilitation and Supportive Care Services portfolio within a 7-day service.
Added 2 hours ago
SD
26/27-134E - Learning Support Worker - 27.5 hrs/wk (WKE)
School District No. 91 Nechako Lakes
Burns Lake, BC
- Internship
Completion of an Education Assistant Certificate program
Added 2 hours ago
SD
26/27-131E - Relief Learning Support Worker - 25 hrs/wk (FLESS)
School District No. 91 Nechako Lakes
Fraser Lake, BC
- Internship
Completion of an Education Assistant Certificate program
Added 2 hours ago
P
Marketing Assistant
ParagraphAI
Toronto, ON
- Full-time
ParagraphAI builds AI tools that help people communicate and get things done. Alongside our AI writing assistant, we develop products for consumers and businesses.
Added 3 hours ago
L
Financial Service Representative - LendDirect Office 1505
LendDirect
Mississauga, ON
- Full-time
…contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to…
Added 3 hours ago
AF
Financial Service Representative - LendDirect Office 1505
Attain Finance
Mississauga, ON
- Full-time
…contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance. Each brand is constantly evolving to…
Added 4 hours ago
H
Senior Scrum Master
Hays
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or…
Added 4 hours ago
HM
Administrative Assistant
Hunter Mercantile
Aurora, ON
- $60,000 to $70,000 CAD / year
- Full-time
Advisor Support: Provide direct administrative backing to the Portfolio Management team.
Added 4 hours ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services,…
Added 5 hours ago
ON
(Internal Applicants Only) Constituency Assistant
Ontario NDP Caucus
Toronto, ON · Scarborough, Ontario
- Full-time
Familiarity with members’ constituency and portfolio areas and key stakeholder groups in the riding is essential.
Added 6 hours ago
OB
Construction & Property Maintenance Assistant
Oak Bay HR Inc.
Dartmouth, NS
- $60,000 to $75,000 CAD / year
- Full-time
We are looking for a reliable, hardworking, and versatile Construction & Property Maintenance Assistant to join our team.
Added 8 hours ago
AH
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Transition Services and Specialty Programs. The Specialty Programs portfolio includes Children’s Home Care (CHC). CHC is a multidisciplinary team with RN, SW, RT, PT, OT, SLP and TAs…
Added 12 hours ago
LH
2600002890 - Executive Assistant - Chief Of Staff Office And Medical Affa
Lakeridge Health
Oshawa, ON
- Internship
The Executive Assistant serves as the administrative resource lead for the MAC and coordinates key medical governance processes and committees within the Chief of Staff's portfolio.…
Added 12 hours ago
CC
Manager – Acute Care/Emergency
Canadian College of Health Leaders - Northwestern Ontario Chapter
Rocky Mountain House, AB
- Full-time
…will be accountable for managing resources within the assigned portfolio. The Manager – Acute Care/Emergency will participate in quality management initiatives; facilitate change…
Added 14 hours ago
M
Executive Assistant
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
…internal colleagues and external stakeholders, the Executive Assistant must be approachable, friendly, well-organized and…
Added 15 hours ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
New Glasgow, NS
- Full-time
…provide services anywhere within the Rehabilitation Services…
Added 15 hours ago
NS
Rehabilitation Assistant - Rehabilitation Services
Nova Scotia Health Authority
Waterford
- Full-time
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 15 hours ago
AW
Administrative Assistant
Adamson Wealth Group
Fonthill, ON
- Full-time
Build Your Career in Wealth Management – Licensed Administrative Assistant
Added 16 hours ago
NS
Rehabilitation Assistant - Occupational Therapy
Nova Scotia Health Authority
Upper Musquodoboit, NS
- Full-time
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

Apply About employer

More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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