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Added 10 hours ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Ensure software meets defined quality standards before release.
Added 1 day ago
B
Senior Product Manager
Blazesoft
Concord, ON
- Full-time
Lead sprint planning, backlog grooming, and release coordination with engineering and QA
Added 1 day ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
…driving continuous improvement in a faced paced and demanding environment. Additionally, the Manager will establish and maintain positive relationships with regulatory…
Added 1 day ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
…pipelines, Kubernetes infrastructure, development environments, and release processes. You’ll focus on making these systems more reliable and efficient, reducing recurring issues, and…
Added 1 day ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Ensure releases follow established CI/CD, release-management, change-control, security, and environment-management practices.
Added 1 day ago
D
Senior Salesforce Developer
Docebo
Remote, Canada
- $90,800 to $121,000 CAD / year
- Full-time
- Remote
…problem statement through solution design, build, test and release. You'll work the full lifecycle, not just the ticket in front of…
Added 1 day ago
Test Automation Developer
Christie Digital Systems Inc.
Kitchener, ON
Collaborate with the Test Automation Lead as well as QA and Dev teams to design, build, implement, maintain and support test automation environments, frameworks and harnesses
Added 1 day ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Added 1 day ago
S
DevOps Engineer
Synechron
Montreal, QC
- Full-time
…trusted partner, we're always at the forefront of change as we lead digital optimization and modernization journeys for our…
Added 1 day ago
LG
Gestionnaire de test / Test Manager
Lionbridge Games
Brossard, QC
- Full-time
Lead QA strategy development for AAA or multiple smaller games.
Added 1 day ago
CF
IT Change Management and Release Engineer II
CI Financial
Toronto, ON
- Full-time
· 5+ years of Change and Release Management experience in a large corporate IT environment (On Prem and Cloud).
Added 1 day ago
TP
QA Associate - On the Floor & Product Release - 12 month contract, Afternoon Shift
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
- Full-time
Quality Assurance Associate – On the Floor and Product Release
Added 1 day ago
AP
Test Analyst
Aulton Pharmaceuticals
Canada
- Full-time
Ensure software meets defined quality standards before release.
Added 1 day ago
A
Salesforce DevOps Lead || Fulltime || Toronto, ON
AceStack
Toronto, ON
- Full-time
We are seeking an experienced Salesforce DevOps Lead to drive the design, implementation, and governance of CI/CD pipelines, deployment automation, and release management for…
Added 1 day ago
KS
Order Administrator
Kelly Services (Canada), Ltd.
Markham, ON
- Temporary
Confirm product availability, batch release status, and lead times with planning and QA.
Added 1 day ago
H
Senior Scrum Master
Hays
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Added 1 day ago
CF
IT Change Management and Release Engineer II
CI Financial
Toronto, ON
- Full-time
5+ years of Change and Release Management experience in a large corporate IT environment (On Prem and Cloud).
Added 2 days ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
Lead and execute System Integration Testing (SIT) for SFMC solutions.
Added 2 days ago
P
E-Commerce Operations Specialist
Pergolux
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices.
Added 2 days ago
P
E-Commerce Operations Specialist
PERGOLUX
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices.
Added 2 days ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…driving continuous improvement in a faced paced and demanding environment. Additionally, the Manager will establish and maintain positive relationships with regulatory…
Added 2 days ago
A
Salesforce Devops Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Salesforce DevOps Developer Lead, you will have the unique opportunity to provide technical leadership to scale and centralize our Salesforce capabilities into a unified,…
Added 2 days ago
R
Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
Lead business discovery, process assessment, requirements gathering, and solution analysis.
Added 2 days ago
BS
E-Commerce Strategist
Bushbalm Skincare
Ottawa, ON
- Full-time
Work in a collaborative and fun environment that values creativity and fresh ideas.
Added 2 days ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc.
Winnipeg, MB
- Full-time
…diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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