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Added 2 hours ago
H
Project Manager
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Good knowledge of Project Management processes and workflow (PMP and/or Scrum Master certification is a plus).
Added 4 hours ago
TA
Technical Program Manager (GenAI)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Added 4 hours ago
AC
Project Manager, Technology
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Compile and maintain a master project roadmap including workstreams, key activities, milestones, due dates, owners, dependencies, and utilize project management tools and skillset to build…
Added 5 hours ago
ZT
Senior Manager Technical Program Management
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
Minimum 12 years' Engineering/Technical Program management and Scrum Master experience for products in fast paced environment, including minimum 2 years as team supervisor / manager.
Added 5 hours ago
H
Senior Scrum Master
Hays
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform,…
Added 10 hours ago
T
Senior QA Engineer- ETL & API
Teqfocus
Toronto, ON
- Contract
…coupled with expertise in data validation, ETL processes, and Master Data Management (MDM). The role will own test design and execution, develop sustainable regression automation suites,…
Added 10 hours ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
…will blend strong business-analysis capability with hands-on Scrum Master delivery support, working closely with manufacturing subject-matter experts, product owners, and implementation…
Added 18 hours ago
S
Programmer Analyst II – Community and Connected Care
SereneAid
Fredericton, NB
- Full-time
Work with Enterprise Master Patient Index (EMPI) and client identity management solutions, including IBM Initiate and IBM InfoSphere where applicable.
Added 18 hours ago
IS
Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
Added 18 hours ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
Added 21 hours ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
Working closely with the Scrum Master to drive an Agile culture and mindset throughout the organization.
Added 23 hours ago
M
Project manager, complex tech projects (AI, infrastructure, cybersecurity)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Scrum Master or PO profile presented as equivalent,
Added 1 day ago
JA
ITV Automation Specialist Intern (Winter 2027, 12months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Computer Engineering, Aerospace Engineering, Software Engineering, or a related field.
Added 1 day ago
Senior AI Engineer, IT Solutions 1 1
Celestica International LP
Toronto, ON
Experience working in an Agile/Scrum development environment.
Added 1 day ago
M
Business Project Manager
Maarut
Levis, QC
- Contract
▸ PCO, coordinator or Scrum Master profile presented as
Added 1 day ago
NB
Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
…personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage…
Added 1 day ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
Project & Service Methodologies: Proficiency in Agile (Scrum/Kanban), Waterfall, and ITIL Service Management frameworks (Change, Incident, Problem, Release).
Added 1 day ago
A
Product Manager (Bangkok-based)
Agoda
Toronto, ON
- Full-time
…a hands-on mentality and spend considerable time with your SCRUM teams, have enthusiasm to develop engineered processes and technologies and apply innovative solutions to make…
Added 1 day ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Integrated Planning: Develop and maintain the integrated initiative roadmap and master schedule, identifying all cross-project and cross-team dependencies.
Added 1 day ago
T
Scrum Master I
TD
Toronto, ON
- Full-time
First level Scrum Master capable of supporting a small number of simple teams (1-2 pods/agile teams))
Added 1 day ago
M
Business Project Manager, financial field
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Added 2 days ago
Systems Administrator 3 - Enterprise Observability
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Added 2 days ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Added 2 days ago
Engineering Lead- Global Payments Engineering
Scotiabank
Toronto, ON
Successful engagements in previous roles as Agile Coach, Scrum Master, or Delivery Lead coaching multiple teams.
Added 2 days ago
V
Banking Finance Project Manager
Vertage
Montreal, QC
- Contract
PMP and/or Scrum Master certification preferred.

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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