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Added 11 mins ago
G
Spécialiste en tests de logiciels / Software Test Specialist
Genetec
Sherbrooke, QC
- Full-time
Concrètement, nous travaillons sur un portail Web en libre-service qui diminue la friction et augmente l'efficacité des équipes de contrôle de sécurité. En automatisant les processus pour…
Added 11 mins ago
LV
HOURLY ASSISTANT MANAGER-EN
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- Full-time
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Added 11 mins ago
PG
Salesforce Platform Support
Pacer Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
Added 11 mins ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…make more calls, handle more conversations, and deliver better customer…
Added 11 mins ago
MF
Client Service Associate London, ON
MD Financial Management | Gestion financière MD
London, ON
- Full-time
The Client Service Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed /…
Added 11 mins ago
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…policies and procedures, established priority levels and medical/technical staff schedules by methods such as receiving referrals/requests for appointments, booking appointments according…
Added 11 mins ago
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St. Catharines, ON
- Full-time
…hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting…
Added 11 mins ago
A
Technology Architect
Akkodis
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- Full-time
5+ years' experience working as a Technology Architect, Infrastructure Architect, End User Computing Architect, or related technical leadership role
Added 11 mins ago
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Director – East Harbor
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- Full-time
…construction, commissioning, and deployment into operational service (e.g., tracks, grade separations, stations, platforms, parking, train support facilities) in accordance with corporate…
Added 11 mins ago
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GIS Project Manager – ALTO project / Cadence
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…ideal for a delivery-oriented professional who can coordinate technical teams, business stakeholders, and external partners to ensure high-quality outcomes across complex, multi-stream…
Added 11 mins ago
JI
Junior Data Analyst
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NS · Dartmouth, NS
- Full-time
…that are fully trained and supported. We work as a trusted technical partner during design, construction, in-service, and end of life. We are proud to deliver quality professional technical…
Added 11 mins ago
Equipment Operator 3 - Park Operations
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Victoria, BC
Excellent communication (verbal and written), interpersonal and customer service skills are required.
Added 11 mins ago
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L2 Analyst
Canadian Tire Corporation
Calgary, AB · Toronto, ON
- Full-time
Coordinate with Vendor to ensure they are meeting service level agreements (SLAs) and working efficiently.
Added 11 mins ago
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Parts Manager
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Sarnia, ON
- Full-time
…employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience,…
Added 11 mins ago
PT
Parts Manager
Premier Truck Group
London, ON
- Full-time
…employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience,…
Added 11 mins ago
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Implementation Manager - ECP, Grants
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ON · Oakville, Ontario
- Full-time
Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant…
Added 11 mins ago
Regulatory Associate
Caldic
Mississauga, ON
…documentation activities. The role is responsible for responding to customer documentation requests, maintaining product technical documentation, and completing requests received through…
Added 11 mins ago
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Automotive Glass Technician - Speedy Glass
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Winnipeg, MB · Speedy - Garden City
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We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Added 11 mins ago
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Added 11 mins ago
Customer Experience Associate - Broadway & Commercial Branch, Vancouver, BC(18.75Hours/Week)
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Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 11 mins ago
Senior Customer Experience Associate - Nordel Crossing, Surrey, BC(30Hours/Week)
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…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 11 mins ago
Tax Administrator, Scotiatrust - Ottawa, ON
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Added 11 mins ago
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…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 11 mins ago
SS
IT Administrator
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- Full-time
Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
Added 11 mins ago
NT
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Travailler en étroite collaboration avec le service de maintenance pour signaler toute défaillance ou anomalie des équipements.

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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