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Added 13 hours ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Perform functional, regression, integration, system, and user acceptance testing (UAT).
Added 22 hours ago
SI
Q&A Tester
Securim Inc.
Ottawa, ON
- Contract
Plans, coordinates and executes user acceptance testing to confirm that a delivered system meets the agreed business requirements and is fit for production use. Acts as the bridge between…
Added 1 day ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
Assists in UAT testing of all digital assets in campaigns and participates in rapid evaluation and optimization activities post campaign launch
Added 1 day ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
Lead UAT planning, execution, defect management, retesting activities, and final business sign-off.
Added 1 day ago
TA
Lead AI Architect & Delivery Manager
Tiger Analytics
Canada
- Full-time
UAT Execution & Triage: Lead User Acceptance Testing (UAT) sessions with InfoSec SMEs, converting user feedback into prioritized technical backlog items for the offshore pod
Added 1 day ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Assist the Finance team with User Acceptance Testing (UAT) script development and writing.
Added 1 day ago
L
Tax Technology Analyst, e- Invoicing
lululemon
Vancouver, BC
- Full-time
Support testing activities, issue resolution, and go-live readiness.
Added 1 day ago
UI
Partner Integrations Lead
Upgrade, Inc.
Montreal, QC
- Full-time
Upgrade is looking for a Partner Integrations Lead for our Home Improvement product platform. In this pivotal role, you'll own and drive key partner onboarding initiatives, shaping seamless…
Added 1 day ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
…bridge business needs and technology delivery. The role will lead requirements management from discovery through implementation, translating complex business, operational, system, and data…
Added 1 day ago
D-
Analyste ERP - Finance (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Préparer et exécuter les tests fonctionnels et intégrés (SIT, UAT)
Added 1 day ago
RD
Quality Engineer
Randstad Digital
Toronto, ON
- Contract
…test plans, test cases, and execution artifacts across all testing phases, including Unit Integration, System Integration Testing (SIT), Regression, and User Acceptance Testing…
Added 1 day ago
P
Sap Finance Control Consultant
PIXIE
Montreal, QC
- Contract
Lead Fit-Gap workshops and gather local Finance requirements.
Added 1 day ago
M
RQ11656 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Supports clients with user acceptance testing (UAT) activities
Added 1 day ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
Support Bridger user acceptance testing (UAT), provide feedback on actions needed to resolve issues and liaise with the business and operations to remediate problems.
Added 1 day ago
AP
Test Analyst
Aulton Pharmaceuticals
Canada
- Full-time
Perform functional, regression, integration, system, and user acceptance testing (UAT).
Added 1 day ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Coordinate testing activities, including test strategy development, test case creation, user acceptance testing (UAT), and defect resolution.
Added 1 day ago
Lead Data Analyst
EXL
Canada
Support user acceptance testing (UAT) of database changes and help data engineering teams with root cause analysis (RCA) of data issues.
Added 1 day ago
H
Senior Scrum Master
Hays
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Added 2 days ago
RD
Senior Project Manager
Randstad Digital
Aurora, ON
- Contract
Stakeholder Coordination: Liaise directly with business unit leads across 20 regional offices to coordinate user acceptance testing (UAT), data migration schedules, and cutover roadmaps.
Added 2 days ago
MI
Salesforce Business Analyst (Financial Services Cloud)
Maarut Inc
Montreal, QC
- Contract
…The role covers the full cycle: scoping and design workshops, user story writing, process and journey modelling in Salesforce, acceptance criteria and UAT support, then deployment support.…
Added 2 days ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
Lead or support discovery sessions to understand client objectives, FSC-specific operational needs, user journeys, and measurable outcomes.
Added 2 days ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
Support business stakeholders during User Acceptance Testing (UAT).
Added 2 days ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
…modules with core operational and banking systems; govern SIT, UAT, cutover plans, and post-launch…
Added 2 days ago
M
RQ11727 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
user acceptance testing (e.g., stress tests).
Added 2 days ago
C
Test Manager
Cognizant
Toronto, ON
- Full-time
In this role, you will lead QA analysts across functional, integration, regression, and user acceptance testing while partnering with business teams, vendors, offshore resources, and…

Hays

Senior Scrum Master

Toronto, ON, Canada

$55 to $60 CAD / hour · Contract

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Job details

Pay: $55 to $60 CAD / hour
Job type: Contract
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Senior Scrum Master – AI Contact Center

Job Type: Contract (6–12 Months)

Rate: $55-$60/hr INC

Work Mode: Hybrid Work

Location: Toronto, ON

Your New Company

Our client is seeking a Senior, hands-on Scrum Master bringing delivery discipline, visibility and coordination across Product, AI/ML Engineering, Contact Center, QA, .CA, platform, architecture and external partners.

Portfolio examples include Magic Apron Assistant, AI Conductor / agent orchestration, Post-Purchase / Damaged Goods, Price Match, QC Warranty and Eco Fee; assignments are not guaranteed or permanent.

This role goes beyond ceremonies, supporting delivery governance without owning product prioritization, architecture, engineering decisions or production incident response.

Your New Role

The purpose of this position is to provide effective management of midsize to large ($500K to 2M) IT projects. This is accomplished by applying a standard, defined Agile methodology to the project, and providing the leadership skills necessary to control the execution of the project tasks, as defined in the methodology.

The Scrum Master is responsible for delivering several key project artifacts, and shares responsibility and accountability with the project leadership team for the successful delivery of the entire project. The Scrum Master must also actively manage to the project budget from a dollar spend and a resource perspective.

Key responsibilities include:

Facilitate planning, standups, reviews, retrospectives and refinement; coach teams, remove impediments and improve delivery predictability.
Coordinate cross-team milestones, deliverables, dependencies and shared resources across concurrent initiatives; support integrated delivery and release planning.
Maintain RAID, decision and action logs; surface risks early, facilitate resolution and escalation, and follow actions through to closure.
Coordinate UAT, testing, go/no-go preparation, deployment dependencies and handovers; make readiness gaps visible to accountable owners.
Provide concise business and technology updates; facilitate working sessions and governance, and maintain current, accessible delivery documentation.
Guiding the team on how to use Agile/Scrum practices and values.
Must understand the basic fundamentals of iterative development.
Must understand other methodologies and can speak about them and leverage those techniques to provide value to the team.
Guiding the team on self-organizing.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Building a trusting and safe environment where problems can be raised without blame, or judgment, with an emphasis on problem solving.
Facilitating getting the work done without assigning or dictating the work.
Facilitating discussion, decision making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
Providing all support to the team using a servant leadership style whenever possible, and leading by example.

What You'll Need to Succeed

Experience & Technical Requirements

7+ years as a Scrum Master or Agile delivery lead in enterprise technology, coordinating multiple cross-functional teams and external vendors.
Strong Agile/Scrum, delivery governance, dependency, risk and release management experience.
Proficiency in Jira and Confluence or equivalent tools.
Experience with software engineering, APIs, integrations, cloud platforms and QA/testing.
Strong facilitation, organization, communication and problem-solving skills.
Ability to work independently and influence stakeholders without direct authority in complex organizations.
Experience managing midsize to large ($500K to 2M) IT projects.

Preferred Qualifications

Contact Center, customer service or customer-facing digital delivery.
AI/ML, generative or conversational AI and agents.
GCP or similar cloud experience.
AI release readiness and enterprise-scale Agile coordination.
CSM or PSM certification.
AI exposure is an advantage, not a requirement; this is not an AI engineering role.

What Success Looks Like

First 90 days: clear initiative visibility, reliable Agile cadences, current milestones and RAID/action logs, stronger cross-team coordination, improved release readiness and stakeholder communication, and sustained knowledge continuity.

These are expected outcomes, not guaranteed commitments.

What You'll Get in Return

You will have the opportunity to work on AI Contact Center initiatives, coordinating cross-functional teams and external partners while supporting delivery governance, Agile practices, release readiness and stakeholder communication.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Lead Agile ceremonies and coach teams to improve delivery predictability, while coordinating milestones, dependencies, resources, and releases across concurrent initiatives. Maintain delivery governance artifacts, surface and resolve risks, support testing and deployment readiness, and communicate progress to business and technology stakeholders.

Requirements

Requires 7+ years of experience as a Scrum Master or Agile delivery lead, including enterprise technology projects, cross-functional teams, vendors, and midsize to large project budgets. Candidates should have strong Agile/Scrum, governance, risk, dependency, and release management experience, proficiency with Jira and Confluence or equivalent tools, and familiarity with software engineering, APIs, integrations, cloud platforms, and QA; contact center and AI experience and CSM or PSM certification are preferred.

Skills

Agile Delivery
Scrum
Project Management
Delivery Governance
Cross-Team Coordination
Dependency Management
Risk Management
Release Management
Jira
Confluence
Software Engineering
APIs And Integrations
Cloud Platforms
Quality Assurance And Testing
Stakeholder Communication
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Scrum
Jira
Confluence
AI Contact Center
AI/ML
Generative AI
Conversational AI
Agent Orchestration
GCP
Cloud Platforms
APIs
Integrations
Quality Assurance
Testing
User Acceptance Testing
Release Planning
Delivery Governance
Dependency Management
Risk Management
RAID Logs
Project Budget Management
Cross-Functional Teams
External Vendors
Product Backlog
Servant Leadership
CSM
PSM
Contact Center

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