Jobs in Canada

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Added 5 mins ago
W
(CAN) Leader du secteur OMNI
Walmart
St.-Romuald, QC
- Full-time
To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.
Added 5 mins ago
SH
M.R.T. - Radiology, X-Ray (Talent Pool)
Scarborough Health Network
Toronto, ON · Birchmount Site
- Full-time
Reporting to the Manager of Diagnostic Imaging, the successful candidate will be responsible for assessing, planning, implementation and evaluating patient care and practice activities in a…
Added 5 mins ago
PG
Product Manager - Membership
Perseus Group, Constellation Software
Canada
- Full-time
As Product Manager for AXIS Membership, you'll provide business-focused product leadership for the membership capabilities that support our AAA/CAA auto club clients. You'll shape the…
Added 5 mins ago
Builder Sales Administrator - 1026
Trail Appliances Ltd.
Langford, BC
This position collaborates with other departments such as MF Parts/Customer Care as well as internally with the PCs, the Operations Manager and KAMs.
Added 5 mins ago
ES
Revenue Operations Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
…and a direct line to leadership output reviewed by the Senior Manager, Revenue Operations. If you want to build deep expertise in a revenue analytics and compensation function with real…
Added 5 mins ago
BG
Branch Manager
Brandt Group of Companies
AB · Lethbridge County, AB
- Full-time
Brandt Tractor Ltd. is currently seeking a Branch Manager for our Lethbridge Material Handling location.
Added 5 mins ago
JI
Branch Manager - Head Office (Saint John N.B)
J.D. Irving, Limited
Saint John, NB
- Full-time
At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John…
Added 5 mins ago
A
Third Key Holder
Ardene
Waterloo, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 5 mins ago
GF
Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
As Credit Manager, you will lead credit decisioning and team development by evaluating complex dealer credit requests and making sound lending decisions within established authority and…
Added 5 mins ago
GF
Credit Manager
GM Financial Canada
Burnaby, BC
- Full-time
As Credit Manager - CDN Dealer Services, you will lead credit decisioning and team support by evaluating complex dealer credit requests, managing escalations, and making lending decisions…
Added 5 mins ago
GF
Commercial Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
…retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their…
Added 5 mins ago
LC
Grocery Department Manager in Training
Loblaw Companies Limited
Calgary, AB
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 5 mins ago
LC
Assistant Store Manager Full Time Day
Loblaw Companies Limited
Lethbridge, AB
- Full-time
Added 5 mins ago
Assistant Store Manager
Suitsupply
Vancouver, BC
…something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying…
Added 5 mins ago
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Member Experience Supervisor
Movati
Ottawa, ON
- Full-time
Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team…
Added 5 mins ago
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Administrative Assistant
CMHA
ON
- Part-time
Job Profile: The Administrative Assistant provides administrative, coordination, and clerical support to the supervising Program Manager. This may include data entry, handling…
Added 5 mins ago
SC
Retail Assistant Manager
Staples Canada
Calgary, AB
- Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 19 mins ago
Manager, Data & AI Governance - Global Compliance
Scotiabank
Toronto, ON
The Manager, Data and AI Governance supports the implementation and operation of Global Compliance's Data and AI Governance program, enabling trusted data and the responsible adoption of AI…
Added 19 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Leads and drives a customer-focused culture throughout the team.
Added 19 mins ago
E
Registered Dietitian - Part Time (PT) - Timmins
Extendicare
Timmins, ON · LTC - New Timmins (St Jean Ave.)
- Part-time
As a member of the interdisciplinary Team, the Dietician consults with and advises the Dietary Manager and Director of Care concerning nutrition and hydration program needs. The Dietitian…
Added 19 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
…accounts and average of $2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the…
Added 19 mins ago
SB
05644 Assistant Store Manager
Sally Beauty Holdings
Lloydminster, AB
- Full-time
As an Assistant Manager you support the Store Manager in all areas and are responsible for all primary duties when the Store Manager is not present. We are looking for passionate beauty…
Added 19 mins ago
FT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 19 mins ago
PT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 19 mins ago
Territory Sales Intern, Guelph
UPL
Guelph, ON
· Valid driver's license required · · Must possess the ability to work within a highly regulated area

Hays

Senior Service Delivery Manager

Montreal, QC, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: 8+ years of experience in IT Service Delivery, Service Management or IT Operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Title: Service Delivery Manager

Location: Montreal, QC

Duration: Contract

Rate: CAD$100-105/hr INC

Fully bilingual in French and English, with strong verbal and written communication skills in both languages.

Mandate

We are looking for an experienced Service Delivery Manager to manage the day-to-day delivery of Service Desk and End User Computing services and play a key role in an upcoming change of service provider.

Reporting to the Senior Manager, Infrastructure & Operations Support, this person will ensure operational stability while participating in the negotiation of the new Service Desk contract and leading the operational transition to the new provider.

Key Responsibilities

Manage day-to-day Service Desk and EUC operations, including incidents, requests, service performance and escalations.
Act as the primary operational escalation point for Service Desk services.
Manage supplier performance and ensure appropriate corrective actions when required.
Participate in the negotiation and finalization of the new Service Desk contract, including SLAs, KPIs, responsibilities, governance and escalation processes.
Lead the operational transition from the current provider to the new provider.
Coordinate knowledge transfer, documentation, processes, access, tooling and operational readiness.
Manage transition risks and dependencies with internal IT teams and suppliers.
Coordinate cutover, go-live and post-transition stabilization.
Establish effective governance and performance reporting with the new provider.
Identify opportunities to improve service quality and end-user experience.

Experience & Profile

8+ years of experience in IT Service Delivery, Service Management or IT Operations.
Strong Service Desk and End User Computing experience.
Experience managing outsourced IT services and large technology suppliers.
Experience with contract negotiations, RFPs and supplier management.
Previous experience transitioning IT services between managed service providers is strongly preferred.
Strong knowledge of ITIL, Incident Management, Service Request Management and Service Level Management.
Experience with ServiceNow and managing SLAs/KPIs is an asset.
Strong leadership, communication, negotiation and problem-solving skills.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage day-to-day Service Desk and End User Computing operations, including service performance, escalations, and supplier oversight. Support negotiation of the new Service Desk contract and lead the transition to the new provider, including knowledge transfer, cutover, go-live, stabilization, and governance.

Requirements

Requires 8+ years of experience in IT Service Delivery, Service Management, or IT Operations, with strong Service Desk and End User Computing experience. Candidates should have experience with outsourced services, supplier management, contract negotiations, and IT service transitions, along with knowledge of ITIL and strong leadership, communication, negotiation, and problem-solving skills.

Skills

IT Service Delivery
Service Desk Operations
End User Computing
Supplier Management
Contract Negotiation
Service Transition
ITIL
Incident Management
Service Request Management
Service Level Management
ServiceNow
SLA Management
KPI Management
Leadership
Communication
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Service Desk
End User Computing
IT Operations
IT Service Management
Outsourced IT Services
Supplier Management
Contract Negotiation
RFP
Service Transition
ITIL
Incident Management
Service Request Management
Service Level Management
ServiceNow
SLAs
KPIs
Governance
Knowledge Transfer
Operational Readiness
Cutover
Go-Live
Post-Transition Stabilization
French
English

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Jobs in Canada