Jobs in Canada

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Added 11 mins ago
W
Front Desk Associate, 333 Seymour (Vancouver)
WeWork
Vancouver, BC
- Full-time
Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
Added 11 mins ago
ST
Product Marketing Manager
Searidge Technologies
Ottawa, ON
- Full-time
- Contract
Role Profile Title: Product Marketing Manager Location: Ottawa (Hybrid) or United Kingdom (Remote) Industry: Technology | Aviation Employment Type: Full-time, Fixed-Term (13 months…
Added 11 mins ago
JC
Special Project Specialist
Johnson Controls
Corner Brook, NL
- Full-time
Under guidance from the JCI ICAT Operations Manager – prioritize projects and support activities around business requirements. Day to day monitoring, reporting and system review of the…
Added 11 mins ago
PF
Assistant Manager
Planet Fitness
Calgary, AB
- Full-time
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet…
Added 11 mins ago
PF
Front Desk Associate
Planet Fitness
Red Deer, AB
- Full-time
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet…
Added 11 mins ago
HI
Underwriting Administrator, CADA
HUB International
Maple Ridge, BC · Langley (District), BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Langley, BC
- Full-time
Reporting to the National Underwriting Manager for the Auto Dealership Program, the Underwriting Administrator supports a group of highly skilled Underwriters in a fast-paced and growing…
Added 11 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 11 mins ago
SEASONAL SALES ASSOCIATE - CALL IT SPRING - KINGSWAY MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
AB · Edmonton, AB
Support daily operations like restocking and backstore tasks
Added 11 mins ago
C
Cashier - Red River Co-op at Grant Park Food Store
Co-op
Winnipeg, MB
- Part-time
Red River Co-op is recruiting for the position of Cashier at our Grant Park Food Store located at 1120 Grant Ave, in Winnipeg, MB. The Cashier will report to the Frontend Manager.
Added 22 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
The Pas, MB · Thompson, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 25 mins ago
CD
Specialist, Intervenor
CNIB Deafblind Community Services
Windsor, ON
- $28.83 CAD / hour
- Full-time
DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize…
Added 25 mins ago
CL
Inventory Analyst
Chatters Limited Partnership
Mississauga, ON
- Full-time
Reporting to the Manager of Supply and Demand Planning, this role plays an important part in ensuring our salons have the right products, in the right quantities, at the right time. You'll…
Added 25 mins ago
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Senior Service Delivery Manager
Hays
Montreal, QC
- Contract
Reporting to the Senior Manager, Infrastructure & Operations Support, this person will ensure operational stability while participating in the negotiation of the new Service Desk contract…
Added 25 mins ago
CD
Specialist, Intervenor
CNIB Deafblind Community Services
London, ON
- $28.83 CAD / hour
- Full-time
DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize…
Added 25 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
This high-profile, customer-facing role will support sales teams around the world, based in Continental Europe, helping strategic customers adopt and secure Cloud & Hybrid Network…
Added 25 mins ago
PG
General Administration and Legal Support Assistant
PRA Group (Nasdaq: PRAA)
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Team Lead of Legal Administration, the General Administration and Legal Support Assistant supports the daily operations of the Legal Department and provides administrative…
Added 25 mins ago
TA
Guest Service Agent at Delta Hotels Dartmouth by Marriott
The Armour Group Limited
Dartmouth, NS
- Full-time
Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly;
Added 25 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Medicine Hat, AB
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions
Added 25 mins ago
CP
Manager, Payroll & Compliance
Cosmetic Physician Partners
Montreal, QC
- Full-time
We are seeking an experienced and detail-oriented Payroll & Compliance Manager to oversee payroll operations and regulatory compliance across our growing portfolio of medical aesthetics…
Added 25 mins ago
A
Bookkeeper / Office Manager
Aplin
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
Support ownership with additional bookkeeping and financial administration requirements, including personal bookkeeping.
Added 25 mins ago
I
Analyst, Supply Chain (12-month contract)
Indigo
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
On being data/insight driven: We are committed to using data to create meaningful insights that support continually optimized business decisions. Being data driven is about surfacing…
Added 25 mins ago
AT
assistant transportation manager
Acme Transport Ltd.
Surrey, BC
- Full-time
Added 25 mins ago
Account Manager
Grainger Businesses
Edmonton, AB
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 25 mins ago
GP
Customer Success Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
What makes a great Customer Success Manager is the desire to do all the little extras to support our clients while delivering fantastic customer experiences to our users.
Added 25 mins ago
E
Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager…

Hays

Senior Service Delivery Manager

Montreal, QC, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: 8+ years of experience in IT Service Delivery, Service Management or IT Operations.
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Title: Service Delivery Manager

Location: Montreal, QC

Duration: Contract

Rate: CAD$100-105/hr INC

Fully bilingual in French and English, with strong verbal and written communication skills in both languages.

Mandate

We are looking for an experienced Service Delivery Manager to manage the day-to-day delivery of Service Desk and End User Computing services and play a key role in an upcoming change of service provider.

Reporting to the Senior Manager, Infrastructure & Operations Support, this person will ensure operational stability while participating in the negotiation of the new Service Desk contract and leading the operational transition to the new provider.

Key Responsibilities

Manage day-to-day Service Desk and EUC operations, including incidents, requests, service performance and escalations.
Act as the primary operational escalation point for Service Desk services.
Manage supplier performance and ensure appropriate corrective actions when required.
Participate in the negotiation and finalization of the new Service Desk contract, including SLAs, KPIs, responsibilities, governance and escalation processes.
Lead the operational transition from the current provider to the new provider.
Coordinate knowledge transfer, documentation, processes, access, tooling and operational readiness.
Manage transition risks and dependencies with internal IT teams and suppliers.
Coordinate cutover, go-live and post-transition stabilization.
Establish effective governance and performance reporting with the new provider.
Identify opportunities to improve service quality and end-user experience.

Experience & Profile

8+ years of experience in IT Service Delivery, Service Management or IT Operations.
Strong Service Desk and End User Computing experience.
Experience managing outsourced IT services and large technology suppliers.
Experience with contract negotiations, RFPs and supplier management.
Previous experience transitioning IT services between managed service providers is strongly preferred.
Strong knowledge of ITIL, Incident Management, Service Request Management and Service Level Management.
Experience with ServiceNow and managing SLAs/KPIs is an asset.
Strong leadership, communication, negotiation and problem-solving skills.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage day-to-day Service Desk and End User Computing operations, including service performance, escalations, and supplier oversight. Support negotiation of the new Service Desk contract and lead the transition to the new provider, including knowledge transfer, cutover, go-live, stabilization, and governance.

Requirements

Requires 8+ years of experience in IT Service Delivery, Service Management, or IT Operations, with strong Service Desk and End User Computing experience. Candidates should have experience with outsourced services, supplier management, contract negotiations, and IT service transitions, along with knowledge of ITIL and strong leadership, communication, negotiation, and problem-solving skills.

Skills

IT Service Delivery
Service Desk Operations
End User Computing
Supplier Management
Contract Negotiation
Service Transition
ITIL
Incident Management
Service Request Management
Service Level Management
ServiceNow
SLA Management
KPI Management
Leadership
Communication
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Service Desk
End User Computing
IT Operations
IT Service Management
Outsourced IT Services
Supplier Management
Contract Negotiation
RFP
Service Transition
ITIL
Incident Management
Service Request Management
Service Level Management
ServiceNow
SLAs
KPIs
Governance
Knowledge Transfer
Operational Readiness
Cutover
Go-Live
Post-Transition Stabilization
French
English

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Jobs in Canada