Servicenow Developer

Job Title: ServiceNow Technical Consultant

Location: Toronto, ON (Hybrid)

Duration: Contract

Rate: CAD$ 100-107/hr INC

Job Description/ Responsibilities

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.

• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.

• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.

• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.

• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.

• 5+ years of hands-on ServiceNow development experience across multiple product suites.

• Active CSA (Certified System Administrator) certification - valid and current.

• Active CAD (Certified Application Developer) certification - valid and current.

• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.

• Strong scripting skills in JavaScript (server-side and client-side ServiceNow APIs).

• Proven experience designing and implementing REST/SOAP integrations.

• Solid understanding of the ServiceNow data model, ACLs, and security architecture.

• Proficiency with update sets, delegated development, application scopes, and Git source control.

• Familiarity with Agile / Scrum delivery methodologies.

1. ITSM

2. CSA/CAD

3. IRM/GRC

• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).

• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.

• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.

• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.