Support Analyst

Your new company

Our client is a growing Canadian technology services organization providing managed IT, cybersecurity and technology solutions to clients across Northwestern Ontario. Supporting organizations in regulated and community-focused environments, the company is committed to responsive service, strong information-security practices and building trusted, long-term client relationships.

Your new role

As the Technical Support Analyst, you will be the first point of contact for clients requiring technical assistance. Working from the Kenora head office and regularly visiting client sites throughout Kenora and the surrounding region, you will support end users, troubleshoot connectivity issues and take ownership of service tickets from intake through resolution or escalation.

You will often be the primary technical representative onsite. Success in this role requires a combination of technical troubleshooting, clear communication, careful documentation and professional client service.

The role supports users operating within client Microsoft 365 environments. It does not own tenant-level administration. You will resolve user and device issues within your scope and route configuration, licensing, Conditional Access and security-policy changes to the appropriate administrator.

What you'll need to succeed

• 2+ years of IT support experience within a managed service provider or multi-client environment.
• Demonstrated experience owning service tickets from intake through resolution or escalation.
• Previous experience providing onsite technical support at client locations.
• Experience troubleshooting connectivity issues and working directly with internet service providers through resolution.
• CompTIA A+ and Network+ certifications, or equivalent demonstrated hands-on experience.

What you'll get in return

You will join a collaborative technology services team where you can build practical experience across Microsoft 365, Intune, Autopilot, end-user support, networking, VoIP and regional client environments.

This is an opportunity to take genuine ownership of client issues, strengthen your technical troubleshooting capabilities and become a trusted onsite technology partner for organizations throughout Kenora and Northwestern Ontario.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

#1127563 - Lauren Gillard