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Added 23 days ago
VR
Systems Integration Architect
Venterra Realty
Richmond Hill, ON
- Full-time
We are seeking a Systems Integration Architect to lead the architectural design, governance, implementation, and long-term sustainability of enterprise system integrations across the…
Added 23 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Calgary, AB
- Full-time
Lead complex investigations, security initiatives, proof-of-concepts, and technical implementations.
Added 23 days ago
S
Senior QA Automation Engineer / Lead – eCommerce Payments
Simpliigence
Canada
- Contract
We are hiring a hands-on Senior QA Automation Engineer to lead QA for Adyen payment projects on a large global eCommerce platform for a leading consumer brand.
Added 23 days ago
FI
Maximo Subject Matter Expert / Solution Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Customization: Experience in Maximo Business Objects & Web Beans (Java), Automation Scripts (Java, Python or other scripting languages)
Added 23 days ago
D
Engineering Team Lead - Delo
Deloitte
Toronto, ON
- Full-time
Design and build full-stack features across our React/Next.js front-end and Python/FastAPI back-end that power agentic, AI-native workflows.
Added 23 days ago
C
Lead Performance Engineer
Collabera
Toronto, ON
- $60 to $69 CAD / hour
- Contract
We are seeking an experienced Load and Performance Lead Engineer with 15+ years of hands-on experience in software development, performance engineering, and performanc
Added 23 days ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Remote, Canada
- Full-time
- Remote
Lead complex investigations, security initiatives, proof-of-concepts, and technical implementations.
Added 23 days ago
VR
Systems Integration Architect
Venterra Realty
Richmond Hill, ON
- Full-time
We are seeking a Systems Integration Architect to lead the architectural design, governance, implementation, and long-term sustainability of enterprise system integrations across the…
Added 23 days ago
AL
Principal Engineer
Accion Labs
Canada
- Contract
Lead technical design reviews and code reviews, mentor engineers, and resolve complex challenges spanning application, platform, and infrastructure boundaries.
Added 23 days ago
YD
Senior Software Engineer
Yeji Data Lab
Montreal, QC
- Full-time
As a Senior Software Developer, your role will encompass a broad range of critical functions:
Added 23 days ago
TH
ANALYSTE PRINCIPAL, PERSPECTIVES COMMERCIALES, FINANCES
The Home Depot Canada
Toronto, ON
- Full-time
…depending on experience; senior hires work more independently and lead product ownership. Apply today and help shape the next…
Added 23 days ago
TH
Senior Insight Analyst
The Home Depot Canada
Toronto, ON
- Full-time
…depending on experience; senior hires work more independently and lead product ownership. Apply today and help shape the next…
Added 23 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 days ago
KG
Senior Data AI Engineer – GenAI & Agentic AI
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: Forward Deployed Engineer (Python/PySpark + Claude AI + Data & MLOps)
Added 23 days ago
RA
Data Scientist – GenAI & Machine Learning
Recruit Action inc.
Toronto, ON · Greater Toronto Area, Canada
- $45 to $60 CAD / hour
- Contract
Proficiency in Python for data science and GenAI application development.
Added 23 days ago
GD
Principal Data & AI Engineer
General Dynamics Mission Systems–Canada
Ottawa, ON
- $140,000 to $170,000 CAD / year
- Full-time
…implementation of our strategic data platform. The role will lead the development of scalable data pipelines, integration frameworks, cloud-based data platforms, and AI data services that…
Added 23 days ago
NC
IT Specialist - Web & Odoo Development
Northern Caulking Inc.
Toronto, ON
- Full-time
…hybrid role, you'll keep our systems running day to day and lead our Odoo and web development work for every company in the group. Key…
Added 23 days ago
PC
AI & Digital Innovation Engineering Intern
Parsons Corporation
Toronto, ON
- Full-time
…solutions, and ask good questions. You’ll have opportunities to lead and contribute, so be proactive and take…
Added 23 days ago
R|
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 23 days ago
NF
Senior Data Scientist
Northbridge Financial Corporation
Toronto, ON
- Full-time
The primary role of the Senior Data Scientist is to lead and implement the data science lifecycle for multiple business use cases, with the objective to improve Northbridge’s customer…
Added 23 days ago
B
Manager, Data Science, AI Risk
BMO
Sainte-Catherine, QC · Toronto, ON · FCP
- Full-time
Lead the development, standardization, and execution of independent review activities across AI use cases, and agentic AI solutions.
Added 23 days ago
MT
DSP & Systems Architecture Intern
Marvell Technology
Toronto, ON · Markham, ON · CA-ON - Markham
- Full-time
…beyond fleeting trends, Marvell is a place to thrive, learn, and…
Added 23 days ago
H
Technical Production Support Analyst
Hays
Montreal, QC
- Contract
Lead problem management activities and perform root-cause analysis for recurring production incidents.
Added 23 days ago
RH
Building Sciences Lead (Specialist)
Rhizome HR
Markham, ON
- Full-time
Our client is seeking a Building Science Lead to play a dual role as a strong technical contributor and team leader within the Building Science team. This is a hands-on position for an…
Added 23 days ago
Senior Business Data Analyst - Asset Management Software
Siemens
ON · NB · NS · AB
…work with modern technologies including Snowflake, dbt, SQL, Python, Power BI, and Qlik, while contributing to the continued evolution of our analytics, data products, and AI capabilities.…

Hays

Technical Production Support Analyst

Montreal, QC, Canada

Pay Rate: $50-65/hour · Contract

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Job details

Pay: Pay Rate: $50-65/hour
Job type: Contract
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Senior Technical Production Support Analyst

Job Type: Contract

Contract Duration: 2 years (long term potential)

Pay Rate: $50-65/hour

Location: Downtown Montreal (Hybrid, 3 days onsite)

Your New Company

Join a leading global financial services organisation with a highly sophisticated technology environment supporting institutional businesses across Fixed Income, Equities, Commodities, Investment Banking, Research and Global Capital Markets.

You will become part of an Institutional Securities Technology team responsible for highly available, business-critical platforms operating in a complex, large-scale financial environment.

Your New Role

As a Senior Technical Production Support Analyst, you will take a hands-on technical role supporting large-scale, distributed applications while helping drive production stability, operational excellence and continuous improvement.

This role sits at the intersection of Production Support, Application Support, DevOps and Site Reliability Engineering (SRE). You will work closely with engineering and development teams to resolve complex production issues, improve monitoring and automation, and strengthen the overall reliability of the production environment.

You will also serve as a senior escalation point and help mentor other support team members, with an opportunity to take greater ownership of global production support activities.

What You Need to Do

Provide hands-on Level 2/Level 3 production and application support for business-critical systems.
Troubleshoot complex issues across applications, databases, operating systems, infrastructure and networks.
Lead problem management activities and perform root-cause analysis for recurring production incidents.
Partner closely with development and engineering teams on application stability, database design, query tuning and production improvements.
Drive automation initiatives around deployment, system management, monitoring and service visibility.
Identify opportunities to improve system reliability and introduce SRE-aligned practices.
Mentor team members on production support, monitoring, troubleshooting and incident-management best practices.
Participate in application design reviews and operational-readiness assessments for new and existing services.
Act as a senior escalation point during critical production incidents.
Participate in weekend and after-hours on-call rotations.
Build strong relationships with downstream technology teams and business stakeholders.

What You'll Need to Succeed:

Bachelor's degree in Computer Science, Computer Engineering or a related technology discipline.
Strong hands-on experience in Production Support, Application Support or Site Reliability Engineering within complex enterprise environments.
Strong knowledge of ITIL principles, SDLC and Agile development practices.
Excellent UNIX/Linux knowledge, including processes, memory management, networking and command-line troubleshooting.
Hands-on scripting/programming experience with PL/SQL, Shell/Bash, Python and/or Perl.
Advanced database troubleshooting and SQL skills, ideally involving SQL Server, Sybase and DB2.
Knowledge of MongoDB and NoSQL databases.
Experience working with enterprise monitoring, alerting and ticketing platforms.
Experience with scheduling tools such as AutoSys, Control-M and Crontab.
Familiarity with Informatica ETL environments.
Ability to perform effectively during high-severity incidents and in fast-paced, time-critical production environments.
Strong communication skills with the ability to engage effectively with technology teams and business stakeholders.
Financial services or banking domain knowledge is highly desirable.
Experience with Git, Artifactory, Jenkins, Docker and CI/CD pipelines would be an asset.
Exposure to Kafka, Spark or other distributed/data-streaming technologies is beneficial.
Experience with Grafana, Dynatrace, AppDynamics and/or BMC is an advantage.
Exposure to configuration-management and automation technologies such as Ansible, Puppet or Chef.
Understanding of modern distributed architectures, including microservices, load balancing, caching, queuing and distributed-system failure modes.
Software development or automation experience using languages such as Python, Java, C#, Scala or Go would be an asset.

What You'll Get in Return

You will have the opportunity to work with a talented team of professionals in a dynamic and supportive environment. The client is offering competitive compensation, professional development opportunities, and the opportunity to work on complex, large-scale technology platforms supporting global financial markets.

This is an excellent opportunity for an experienced Production Support professional who wants to move beyond reactive application support and take greater ownership of production stability, automation, SRE improvements and technical leadership.

What You Need to Do Now

If you're interested in this role, click'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position

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More about this job

Responsibilities

Provide Level 2 and Level 3 support for business-critical distributed applications, troubleshoot complex production issues, lead root-cause analysis, and act as a senior escalation point during critical incidents. Improve reliability through automation, monitoring, SRE practices, collaboration with engineering teams, operational-readiness reviews, and mentoring support staff.

Requirements

Requires a bachelor's degree in computer science, computer engineering, or a related discipline, along with strong production or application support experience in complex enterprise environments. Candidates should have strong Linux, scripting, SQL and database troubleshooting skills, knowledge of ITIL and Agile practices, and the ability to handle high-severity incidents; financial services experience is highly desirable.

Skills

Production Support
Application Support
Site Reliability Engineering
UNIX/Linux
SQL
PL/SQL
Shell/Bash
Python
Database Troubleshooting
Root-Cause Analysis
Incident Management
Automation
Monitoring
ITIL
CI/CD
Distributed Systems

Benefits

Competitive Compensation
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Application Support
Site Reliability Engineering
Level 2 Support
Level 3 Support
ITIL
SDLC
Agile
UNIX/Linux
PL/SQL
Shell/Bash
Python
Perl
SQL Server
Sybase
DB2
MongoDB
NoSQL
AutoSys
Control-M
Crontab
Informatica
Git
Artifactory
Jenkins
Docker
CI/CD
Kafka
Spark
Grafana

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