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Added 3 hours ago
AI
Analyst, Accounts Payable
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 1 day ago
U
Collections Analyst - Bilingual (French)
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
- Full-time
Are you a finance professional who enjoys building strong customer relationships and solving problems? Join Uline as a Bilingual (French) Collections Analyst, where you’ll help manage…
Added 1 day ago
PS
Bilingual (French and English) Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Bilingual (French and English) Service Support Analyst - Tier 1
Added 1 day ago
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Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as…
Added 1 day ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Reporting to the Supervisor, Sales Pricing Management and Data Analytics, your role will include analyzing and managing our sales pricing through various pricing levers, as well as…
Added 1 day ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is seeking a Sales Pricing Management and Data Analysis Analyst to join its Corporate Team at the Head Office in Saint-Laurent, Quebec.
Added 1 day ago
LV
DATA ANALYST-EN
La Vie En Rose
Montreal, QC
- Full-time
Bilingual in French and English, both spoken and written;
Added 2 days ago
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BMO Capital Markets Summer 2027 Corporate Banking Analyst, Montreal
BMO
Montreal, QC · HO
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and…
Added 2 days ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
For Quebec-based opportunities, candidates must be French-first and bilingual, as the team primarily operates in English.
Added 2 days ago
BG
Compensation Manager
Berean Group International, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Compensation Analyst / Compensation Manager to support compensation and benefits programs, market analysis, and reward initiatives within a large,…
Added 2 days ago
C
Senior Financial Analyst, Financial Information and Controls
Couche-Tard
Laval, QC
- Full-time
Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined…
Added 2 days ago
DATA ANALYST
Boutique La Vie En Rose
Montreal, QC
Bilingual in French and English, both spoken and written;
Added 2 days ago
IL
Bilingual Applications Analyst
IPH Limited
Toronto, ON
- Full-time
We are looking for a bilingual Applications Analyst to join our IT team at IPH Limited in Canada. This role offers the opportunity to work on business-critical applications, supporting…
Added 2 days ago
R&
Senior Credit Analyst
Robertson & Company Ltd.
Barrie, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a leader in the distribution industry, is seeking a Senior Credit Analyst to join their team at their corporate office in Barrie, Ontario. This role involves evaluating and…
Added 2 days ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Application Support Analyst will join…
Added 2 days ago
GA
Bilingual Credit and Collection Analyst
GDI Ainsworth
Mississauga, ON
- Full-time
We are currently seeking a full-time, permanent Credit and Collections Analyst to join our Mississauga office. Bilingual English/French is a strong asset. This role is responsible for…
Added 2 days ago
GC
REQ26-171 - Analyst - Industrial Systems
Glencore Canada
Quebec, QC
- Full-time
Bilingual in French and English, both spoken and written
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Prince George, BC
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 2 days ago
FC
Dealer Services Analyst
Ford Credit
Oakville, ON
- Full-time
Bilingual in English and French is preferred.
Added 2 days ago
AA
Analyste Financier / Financial Analyst
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is looking for a Financial Analyst to join our finance team based in Mirabel (Quebec, Canada), where you will work jointly with the Airbus finance team…
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Kelowna, BC
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 2 days ago
G
REQ26-171 - Analyst - Industrial Systems
Glencore
Quebec, QC
- Full-time
Bilingual in French and English, both spoken and written
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 3 days ago
JI
Erikson Consumer Order Desk - Analyste de comptes / Account Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
…fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle…
Added 3 days ago
Bilingual (French and English) Parts Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Parts Support Analyst. You will provide top quality…

Hays

Technical Specialist

Greater Montreal Metropolitan Area, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 22, 2026
Experience: Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Title: Bilingual Technical Support Specialist (French/English)

Location: Montreal, QC

Work Model: Hybrid (Primarily Remote, Onsite for Events 2-3 Times per Year)

Schedule: 37.5 hours per week

Duration: 6-Month Contract (Dec 6, 2026 – Jun 4, 2027)

Rate: 35/hr on T4

Role Overview

We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as the first point of contact for technical issues, assisting users with hardware, software, and system-related challenges while delivering exceptional customer service. This role requires strong troubleshooting skills, a calm and professional approach, and the ability to communicate effectively in both French and English.

Key Responsibilities

Provide technical support to advisors and staff via phone and support channels.
Troubleshoot and resolve hardware, software, printer, and access-related issues.
Listen carefully to user concerns and identify appropriate solutions.
Utilize knowledge base resources and troubleshooting tools to resolve incidents.
Clearly communicate technical solutions and next steps to end users.
Escalate unresolved issues while ensuring clients remain informed throughout the process.
Document support activities, solutions, and follow-up actions accurately.
Contribute to and enhance the internal knowledge base by sharing findings and solutions.
Collaborate with team members, coaches, and subject matter experts to resolve complex issues.
Participate in structured onboarding and ongoing training programs.
Continuously learn new technologies, systems, and support processes.
Identify process improvement opportunities to enhance client service and team efficiency.
Maintain excellent customer service standards while handling challenging situations.
Support incident management processes and ticket tracking within ServiceNow.

Must-Have Skills

Fully bilingual in French and English (spoken and written).
Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Strong customer service and relationship management skills.
Proven ability to de-escalate situations and remain calm under pressure.
Experience troubleshooting hardware, software, and general IT-related issues.
Working knowledge of Active Directory (AD).
Experience supporting and troubleshooting printers and peripheral devices.
Familiarity with ServiceNow or similar ticketing systems.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, and troubleshooting abilities.
Ability to document incidents, resolutions, and customer interactions effectively.
High school diploma or equivalent.

Nice to Have

Experience using ServiceNow in an enterprise support environment.
Knowledge of Active Directory administration and user account management.
CompTIA A+, Network+, or similar technical certifications.
Strong technical aptitude with the ability to learn new systems quickly.
Previous experience supporting financial services professionals or advisor networks.
Experience contributing to knowledge management and process improvement initiatives.

Ideal Candidate

Help Desk Analyst, IT Support Specialist, Service Desk Agent, or Technical Support Representative.
Customer-focused professional with a "white-glove" service mindset.
Strong communicator who can confidently support both French- and English-speaking clients.
Quick learner who thrives in a collaborative team environment.
Proactive, self-motivated, and able to work independently.
Comfortable handling multiple support requests while maintaining service quality.
Strong troubleshooting mindset with excellent attention to detail.
Continuously seeks opportunities to improve processes and enhance the customer experience.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to advisors and staff, troubleshooting hardware, software, printer, access, and system issues through phone and support channels. Document and track incidents, communicate solutions and updates, escalate unresolved issues, contribute to knowledge resources, and collaborate with colleagues to improve service and processes.

Requirements

Requires fluency in spoken and written French and English, at least one year of technical support, help desk, or call center experience, and a high school diploma or equivalent. Candidates should have strong customer service and troubleshooting skills, working knowledge of Active Directory, experience with printers and peripherals, and familiarity with ServiceNow or a similar ticketing system.

Skills

French-English Bilingual Communication
Technical Support
Help Desk Support
Customer Service
Troubleshooting
Hardware Support
Software Support
Printer and Peripheral Support
Active Directory
ServiceNow
Incident Management
Ticket Tracking
De-escalation
Technical Documentation
Problem Solving
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Service Desk
French
English
Active Directory
ServiceNow
Incident Management
Ticket Tracking
Hardware Troubleshooting
Software Troubleshooting
Printer Support
Peripheral Devices
Access Management
Customer Service
De-escalation
Knowledge Base
Knowledge Management
Process Improvement
Financial Services
CompTIA A+
Network+
Call Center
IT Support
Technical Documentation

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