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Added 1 day ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 1 day ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 1 day ago
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Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Job Title: Bilingual Technical Support Specialist (French/English)
Added 2 days ago
DC
Team Leader, Real Property Management
Defence Construction Canada
Oromocto, NB
- Full-time
Provide contract administration and management services (e.g. ensuring contract documents conform to maintenance service delivery requirement) and managing service providers, including…
Added 2 days ago
MI
Bilingual Senior Specialist, HR Service Delivery– Full Time 12-Month Contract
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Role: Bilingual Senior Specialist, HR Service Delivery – 12-month contract. As a member of our Human Resources, HR Service Delivery team at IGM, you will be joining a highly…
Added 2 days ago
AC
Counsel, Commercial and Aircraft Finance
Air Canada
Dorval, QC
- Full-time
…agreements for the procurement of “mission critical” goods and…
Added 5 days ago
WS
Employment Consultant
WCG Services
Brampton, ON
- Full-time
…responsible for providing solution focused approach to assisting client find and maintain employment. In this role, you will ensure successful outcomes for clients while working to achieve…
Added 5 days ago
WS
Employment Consultant (Bilingual)
WCG Services
Kelowna, BC
- Full-time
…maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a…
Added 5 days ago
J
Représentant(e), Location Spécialisée/Specialty Leasing Representative
JLL
Montreal, QC · CAN-CORP Montreal-Montreal
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 5 days ago
WI
Employment Consultant (Bilingual)
WCG International Consultants Ltd.
Kelowna, BC
- Full-time
…maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a…
Added 5 days ago
RA
Bilingual Customer Service Representative
Recrute Action
QC · Montréal, Laval, Québec
- Contract
Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada. This opportunity offers the…
Added 6 days ago
JH
Retention Specialist
John Howard Society of Ottawa
Ottawa, ON
- $53,633.18 to $60,705.12 CAD / year
- Full-time
- Contract
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural…
Added 8 days ago
ES
Bilingual Business Development Coordinator - French (Telemarketer)
Embark Student Corp.
Remote, Canada
- $21 to $23 CAD / hour
- Temporary
- Remote
…you will be required to introduce the company and explain its services to the potential client, qualify them to ensure they are a good fit for the services offered, and schedule…
Added 9 days ago
AI
Senior Landscape Architect
Architecture49 Inc.
Toronto, ON
- Full-time
Manage client and stakeholder expectations, consultant coordination, and approvals.
Added 9 days ago
TG
Administrator, Investor Services (6 month contract)
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Administrator - Investor Services is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone,…
Added 9 days ago
TG
Administrator, Investor Services (6 month contract)
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Administrator - Investor Services is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone,…
Added 9 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)
Chubb
Toronto, ON
- Full-time
…relationships by providing guidance and knowledge of Chubb products and services, problem-solving, and cross-selling and up-selling on incoming calls and…
Added 9 days ago
Bilingual Donor Care Representative (12-month contract)/Représentant·e du soutien aux donateurs et donatrices, administration de bureau (contrat 12 mois)
Make-A-Wish Canada / Rêves d'enfants Canada
Calgary, AB
We are looking for a Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada. In this role, you will be a key contributor to the Make-A-Wish Canada Mission…
Added 9 days ago
WS
Employment Consultant
WCG Services
Brampton, ON
- Full-time
…responsible for providing solution focused approach to assisting client find and maintain employment. In this role, you will ensure successful outcomes for clients while working to achieve…
Added 10 days ago
WI
Employment Consultant
WCG International Consultants Ltd.
Brampton, ON
- Full-time
…responsible for providing solution focused approach to assisting client find and maintain employment. In this role, you will ensure successful outcomes for clients while working to achieve…
Added 10 days ago
BR
Représentant de l'expérience client (contrat) / Customer Experience Representative (Contract)
BGO Real Estate
Montreal, QC
- Full-time
Customer Experience Representative (Contract)
Added 10 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12-month contract)
Chubb
Toronto, ON
- Full-time
…relationships by providing guidance and knowledge of Chubb products and services, problem-solving, and cross-selling and up-selling on incoming calls and…
Added 10 days ago
TS
Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)
The Sydney Call Centre
Sydney, NS
- Full-time
- Other
We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer…
Added 10 days ago
R&
Content Specialist I
Robertson & Company Ltd.
Burlington, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 10 days ago
OS
Agent(e) au service à la clientèle
Oeil Santé MD
Montreal, QC
- Full-time
- Temporary
CUSTOMER SERVICE REPRESENTATIVE - 13 MONTH CONTRACT

Hays

Technical Specialist

Greater Montreal Metropolitan Area, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 22, 2026
Experience: Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Title: Bilingual Technical Support Specialist (French/English)

Location: Montreal, QC

Work Model: Hybrid (Primarily Remote, Onsite for Events 2-3 Times per Year)

Schedule: 37.5 hours per week

Duration: 6-Month Contract (Dec 6, 2026 – Jun 4, 2027)

Rate: 35/hr on T4

Role Overview

We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as the first point of contact for technical issues, assisting users with hardware, software, and system-related challenges while delivering exceptional customer service. This role requires strong troubleshooting skills, a calm and professional approach, and the ability to communicate effectively in both French and English.

Key Responsibilities

Provide technical support to advisors and staff via phone and support channels.
Troubleshoot and resolve hardware, software, printer, and access-related issues.
Listen carefully to user concerns and identify appropriate solutions.
Utilize knowledge base resources and troubleshooting tools to resolve incidents.
Clearly communicate technical solutions and next steps to end users.
Escalate unresolved issues while ensuring clients remain informed throughout the process.
Document support activities, solutions, and follow-up actions accurately.
Contribute to and enhance the internal knowledge base by sharing findings and solutions.
Collaborate with team members, coaches, and subject matter experts to resolve complex issues.
Participate in structured onboarding and ongoing training programs.
Continuously learn new technologies, systems, and support processes.
Identify process improvement opportunities to enhance client service and team efficiency.
Maintain excellent customer service standards while handling challenging situations.
Support incident management processes and ticket tracking within ServiceNow.

Must-Have Skills

Fully bilingual in French and English (spoken and written).
Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Strong customer service and relationship management skills.
Proven ability to de-escalate situations and remain calm under pressure.
Experience troubleshooting hardware, software, and general IT-related issues.
Working knowledge of Active Directory (AD).
Experience supporting and troubleshooting printers and peripheral devices.
Familiarity with ServiceNow or similar ticketing systems.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, and troubleshooting abilities.
Ability to document incidents, resolutions, and customer interactions effectively.
High school diploma or equivalent.

Nice to Have

Experience using ServiceNow in an enterprise support environment.
Knowledge of Active Directory administration and user account management.
CompTIA A+, Network+, or similar technical certifications.
Strong technical aptitude with the ability to learn new systems quickly.
Previous experience supporting financial services professionals or advisor networks.
Experience contributing to knowledge management and process improvement initiatives.

Ideal Candidate

Help Desk Analyst, IT Support Specialist, Service Desk Agent, or Technical Support Representative.
Customer-focused professional with a "white-glove" service mindset.
Strong communicator who can confidently support both French- and English-speaking clients.
Quick learner who thrives in a collaborative team environment.
Proactive, self-motivated, and able to work independently.
Comfortable handling multiple support requests while maintaining service quality.
Strong troubleshooting mindset with excellent attention to detail.
Continuously seeks opportunities to improve processes and enhance the customer experience.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to advisors and staff, troubleshooting hardware, software, printer, access, and system issues through phone and support channels. Document and track incidents, communicate solutions and updates, escalate unresolved issues, contribute to knowledge resources, and collaborate with colleagues to improve service and processes.

Requirements

Requires fluency in spoken and written French and English, at least one year of technical support, help desk, or call center experience, and a high school diploma or equivalent. Candidates should have strong customer service and troubleshooting skills, working knowledge of Active Directory, experience with printers and peripherals, and familiarity with ServiceNow or a similar ticketing system.

Skills

French-English Bilingual Communication
Technical Support
Help Desk Support
Customer Service
Troubleshooting
Hardware Support
Software Support
Printer and Peripheral Support
Active Directory
ServiceNow
Incident Management
Ticket Tracking
De-escalation
Technical Documentation
Problem Solving
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Service Desk
French
English
Active Directory
ServiceNow
Incident Management
Ticket Tracking
Hardware Troubleshooting
Software Troubleshooting
Printer Support
Peripheral Devices
Access Management
Customer Service
De-escalation
Knowledge Base
Knowledge Management
Process Improvement
Financial Services
CompTIA A+
Network+
Call Center
IT Support
Technical Documentation

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