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Added 3 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
The Senior Health & Safety Specialist will play a key role in implementing, monitoring, and continuously improving Tomlinson’s health and safety programs. This includes conducting workplace…
Added 13 hours ago
KG
Fleet Operations Specialist
KUTHALA GROUP
Brampton, ON
- Full-time
Role Description The Fleet Operations Specialist is a full-time, on-site role based in Brampton, ON. This position is responsible for coordinating daily fleet activities, including vehicle…
Added 14 hours ago
R
Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
Experience in data management, data governance or data stewardship, ideally in financial services or capital markets.
Added 14 hours ago
TC
Health and Safety Specialist
Toromont Cat
Pointe-Claire, QC · Concord, ON
- Full-time
Toromont Cat is seeking a Health and Safety Specialist to join our team in Toronto or Pointe Claire. The Health and Safety Specialist will play a key role in elevating and continuously…
Added 16 hours ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 17 hours ago
A
Health, Safety and Environment Specialist and Project Management Assistant
Artelia
Montreal, QC
- Full-time
Progress Reporting: The Specialist shall record all findings and their status in progress reports, including incident reports;
Added 17 hours ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
Artelia Canada
Montreal, QC
- Full-time
Progress Reporting: The Specialist shall record all findings and their status in progress reports, including incident reports;
Added 19 hours ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
…company has focused on proactive threat detection and rapid incident response, powered by proprietary AI-driven technology. StreamScan operates a 24/7 Security Operations Center (SOC) and…
Added 21 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Monitor compliance with the Worley Safety Management System.
Added 21 hours ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
…customers, security operations center, key business stakeholders and management regarding information security incident events and…
Added 1 day ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Support incident response, major outage investigations, problem management, root-cause analysis, anomaly detection, and recurring-pattern analysis.
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
R
Safety Specialist - Rabbit Lake
Raise
Rabbit Lake, SK
- Full-time
The Safety Specialist will be a key member of the Construction Management Team (CMT), responsible for ensuring that construction activities comply with established Safety, Health,…
Added 1 day ago
MR
Student Community Programming Specialist
Mount Royal University
Calgary, AB
- Full-time
Reporting to the Director of Student Support, the Student Community Programming Specialist is responsible for sourcing, developing, delivering, and evaluating educational programming across…
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Support incident management processes and ticket tracking within ServiceNow.
Added 1 day ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Act as a key point of contact for client follow up and incident management, while maintaining updates and resolution.
Added 1 day ago
GV
Senior Cybersecurity Engineer (Center of Excellence)
GE Vernova
Markham, ON
- $146,200 to $219,200 CAD / year
- Full-time
…(Group Policy, RADIUS, LDAP), PKI, SIEM, Centralized security management platforms, application control (Trellix or similar), backup and recovery, Windows and Linux server build (hardening…
Added 1 day ago
T
Senior Information Security Specialist - AI BISO
TD
Ottawa, ON · Toronto, ON
- Full-time
…makes complex AI risk understandable and fosters a strong risk management…
Added 1 day ago
CN
Sanitation Supervisor (1 Year Contract) - ON
Civeo North America
Milton, ON
- Full-time
…cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from…
Added 1 day ago
H
Patient Safety Specialist - Regina
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, Patient Safety & Client Concerns, the Patient Safety Specialist leads strategic, tactical, and operational patient safety initiatives across SHA.…
Added 1 day ago
WC
Logistics Specialist
World Courier
Montreal, QC
- Full-time
…authoring CAPA’s, monthly checks, problem resolution responses to incident and customer…
Added 1 day ago
SS
Service Operations Specialist | Spécialiste en opérations de services
SITA Switzerland Sarl
Montreal, QC
- Full-time
Participate in Problem Management to identify recurring issues, support investigations, and contribute to post-incident reviews.
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
…activities, monitors systems and services, performs initial incident triage and recovery actions, supports major incidents, backup and recovery processes, and participates in production…

Hays

Technical Specialist

Greater Montreal Metropolitan Area, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 22, 2026
Experience: Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Title: Bilingual Technical Support Specialist (French/English)

Location: Montreal, QC

Work Model: Hybrid (Primarily Remote, Onsite for Events 2-3 Times per Year)

Schedule: 37.5 hours per week

Duration: 6-Month Contract (Dec 6, 2026 – Jun 4, 2027)

Rate: 35/hr on T4

Role Overview

We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as the first point of contact for technical issues, assisting users with hardware, software, and system-related challenges while delivering exceptional customer service. This role requires strong troubleshooting skills, a calm and professional approach, and the ability to communicate effectively in both French and English.

Key Responsibilities

Provide technical support to advisors and staff via phone and support channels.
Troubleshoot and resolve hardware, software, printer, and access-related issues.
Listen carefully to user concerns and identify appropriate solutions.
Utilize knowledge base resources and troubleshooting tools to resolve incidents.
Clearly communicate technical solutions and next steps to end users.
Escalate unresolved issues while ensuring clients remain informed throughout the process.
Document support activities, solutions, and follow-up actions accurately.
Contribute to and enhance the internal knowledge base by sharing findings and solutions.
Collaborate with team members, coaches, and subject matter experts to resolve complex issues.
Participate in structured onboarding and ongoing training programs.
Continuously learn new technologies, systems, and support processes.
Identify process improvement opportunities to enhance client service and team efficiency.
Maintain excellent customer service standards while handling challenging situations.
Support incident management processes and ticket tracking within ServiceNow.

Must-Have Skills

Fully bilingual in French and English (spoken and written).
Minimum 1+ year of experience in a technical support, help desk, or call center environment.
Strong customer service and relationship management skills.
Proven ability to de-escalate situations and remain calm under pressure.
Experience troubleshooting hardware, software, and general IT-related issues.
Working knowledge of Active Directory (AD).
Experience supporting and troubleshooting printers and peripheral devices.
Familiarity with ServiceNow or similar ticketing systems.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, and troubleshooting abilities.
Ability to document incidents, resolutions, and customer interactions effectively.
High school diploma or equivalent.

Nice to Have

Experience using ServiceNow in an enterprise support environment.
Knowledge of Active Directory administration and user account management.
CompTIA A+, Network+, or similar technical certifications.
Strong technical aptitude with the ability to learn new systems quickly.
Previous experience supporting financial services professionals or advisor networks.
Experience contributing to knowledge management and process improvement initiatives.

Ideal Candidate

Help Desk Analyst, IT Support Specialist, Service Desk Agent, or Technical Support Representative.
Customer-focused professional with a "white-glove" service mindset.
Strong communicator who can confidently support both French- and English-speaking clients.
Quick learner who thrives in a collaborative team environment.
Proactive, self-motivated, and able to work independently.
Comfortable handling multiple support requests while maintaining service quality.
Strong troubleshooting mindset with excellent attention to detail.
Continuously seeks opportunities to improve processes and enhance the customer experience.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to advisors and staff, troubleshooting hardware, software, printer, access, and system issues through phone and support channels. Document and track incidents, communicate solutions and updates, escalate unresolved issues, contribute to knowledge resources, and collaborate with colleagues to improve service and processes.

Requirements

Requires fluency in spoken and written French and English, at least one year of technical support, help desk, or call center experience, and a high school diploma or equivalent. Candidates should have strong customer service and troubleshooting skills, working knowledge of Active Directory, experience with printers and peripherals, and familiarity with ServiceNow or a similar ticketing system.

Skills

French-English Bilingual Communication
Technical Support
Help Desk Support
Customer Service
Troubleshooting
Hardware Support
Software Support
Printer and Peripheral Support
Active Directory
ServiceNow
Incident Management
Ticket Tracking
De-escalation
Technical Documentation
Problem Solving
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Service Desk
French
English
Active Directory
ServiceNow
Incident Management
Ticket Tracking
Hardware Troubleshooting
Software Troubleshooting
Printer Support
Peripheral Devices
Access Management
Customer Service
De-escalation
Knowledge Base
Knowledge Management
Process Improvement
Financial Services
CompTIA A+
Network+
Call Center
IT Support
Technical Documentation

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