Jobs in Canada

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Added 10 mins ago
I
Seasonal Customer Experience Representative
Indigo
Nanaimo, BC
- $18.25 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
TH
Merchandising Execution Associate Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 10 mins ago
H
Technical Support Analyst
Hays
ON · Kenora, ON
- Full-time
You will often be the primary technical representative onsite. Success in this role requires a combination of technical troubleshooting, clear communication, careful documentation and…
Added 10 mins ago
TH
Merchandising 4am-3pm Part Time (Midland)
The Home Depot Canada
Midland, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 10 mins ago
R&
Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
1-2 years of experience in banking/financial.
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
VM
Sales Representative - Summer 2027
Vantage Marketing Canada
Cambridge, ON
- Internship
Since 2009, Vantage Marketing Canada has grown from a group of students with a bold idea into Canada’s #1 summer sales experience, employing over 3,000 students across 20 cities…
Added 10 mins ago
P
Customer Service Rep. – Shipping & Receiving
Pharmacy.ca
Toronto, ON · North York, ON
- Part-time
We are seeking a reliable, organized, and customer-focused Customer Service Representative to support our Shipping Centre operations. This position involves providing customer service,…
Added 10 mins ago
WC
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON · Greater Toronto Area, Canada
- $25.37 to $28.46 CAD / hour
- Full-time
Applicants must reside and be legally eligible to work in Ontario · Day shifts 8:00PM to 4:00PM
Added 10 mins ago
V
Outside Sales Representative
VELUX
Toronto, ON
- Full-time
…years. We take our company values to heart at VELUX. Commitment, Customer Centricity, Courage, Mutual Respect, Social Responsibility and Agility define our actions every day and how we wish…
Added 10 mins ago
AT
Sales Representative
Audi Thornhill
Vaughan, ON
- Full-time
Role Description The Sales Representative is a full-time, on-site role based at Audi Thornhill in Vaughan, ON. This role is responsible for engaging with customers in the showroom and…
Added 10 mins ago
PI
Service Delivery Representative - Home Oxygen
ProResp, Inc.
Owen Sound, ON
- $24.5 to $27.5 CAD / hour
- Full-time
We are recruiting to fill an existing vacancy for a Service Delivery Representative. As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and…
Added 10 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 11 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 mins ago
IC
National Sales Administrator
ivari Canada
Toronto, ON
- Full-time
Post-secondary education or equivalent work experience preferably in an insurance or investment environment
Added 25 mins ago
M
Front-End Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…of it! We are growing, with the mandate to power world-class customer and employee experience through software and engineering…
Added 25 mins ago
LC
Senior HR Coordinator, NOFRILLS - 18 Month Contract
Loblaw Companies Limited
Brampton, ON
- Full-time
Front line representative for colleague’s questions or concerns in assigned client group
Added 40 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 40 mins ago
FC
Inside Sales Representative
Flying Colours International
Coquitlam, BC
- Full-time
Role Description This is a full-time, on-site Inside Sales Representative role based in Port Coquitlam, BC. The Inside Sales Representative will handle inbound and outbound sales calls,…
Added 40 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Fort McMurray, AB
- $16 to $19 CAD / hour
- Part-time
- Contract
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 40 mins ago
E
Overnight Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 55 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Hays

Technical Support Analyst

ON, Canada
Kenora, ON, Canada

Salary: $70,000 - $75,000 · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Salary: $70,000 - $75,000
Job type: Full-time
Apply by: Dec 11, 2026
Experience: 2+ years of IT support experience within a managed service provider or multi-client environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Technical Support Analyst

Job Type: Permanent, Full-Time

Salary: $70,000 - $75,000

Location: Kenora, Ontario | Office-based with regular regional client-site travel

Your New Company

Our client is a growing Canadian technology services organization providing managed IT, cybersecurity and technology solutions to clients across Northwestern Ontario. Supporting organizations in regulated and community-focused environments, the company is committed to responsive service, strong information-security practices and building trusted, long-term client relationships.

The organization offers a collaborative working environment where employees receive hands-on training, certification support and opportunities to develop their technical skills while making a visible impact within the communities they support.

Your New Role

As the Technical Support Analyst, you will be the first point of contact for clients requiring technical assistance. Working from the Kenora head office and regularly visiting client sites throughout Kenora and the surrounding region, you will support end users, troubleshoot connectivity issues and take ownership of service tickets from intake through resolution or escalation.

You will often be the primary technical representative onsite. Success in this role requires a combination of technical troubleshooting, clear communication, careful documentation and professional client service.

The role supports users operating within client Microsoft 365 environments. It does not own tenant-level administration. You will resolve user and device issues within your scope and route configuration, licensing, Conditional Access and security-policy changes to the appropriate administrator.

What You Need to Do

Receive, triage and diagnose support requests by phone, email, service portal and in person.
Resolve incidents within established service levels or escalate them with a complete diagnosis and supporting evidence.
Support desktops, laptops, Windows devices, mobile devices, printers, VoIP handsets and business applications.
Keep clients informed throughout the support process and maintain accurate, current ticket notes.
Troubleshoot Microsoft 365 user issues involving:
Sign-in and multifactor authentication
Outlook and mailbox access
Microsoft Teams
OneDrive and SharePoint access
Microsoft Office applications
Set up and support Windows devices enrolled through Microsoft Autopilot and Intune.
Diagnose Autopilot enrolment and Intune compliance failures before escalating them to the appropriate administrator.
Route tenant-level changes involving licensing, configuration, Conditional Access or security policy to the responsible administration team.
Own internet and connectivity faults until they are resolved or handed over with a complete technical diagnosis.
Troubleshoot physical connectivity, including cabling, patch panels, switch ports, link lights, power and equipment status.
Verify IP addresses, subnet masks, default gateways, DNS servers and DHCP assignment.
Use tools such as ipconfig, ping, tracert, pathping, nslookup and arp to isolate DNS, routing and connectivity issues.
Test internet service at provider equipment and safely bypass site equipment when appropriate.
Record provider status lights, speed, latency and packet-loss results with timestamps.
Open and manage carrier tickets with providers such as Shaw, Tbaytel and Starlink, supplying the relevant account, circuit and test evidence.
Perform approved first-line remediation, including power-cycling equipment, replacing patch cables and correcting device-level network settings.
Escalate faults requiring firewall, router, switch or wireless-controller configuration changes.
Travel to client sites for technical support and project implementation, primarily within Kenora and the surrounding region.
Plan site visits by confirming parts, tools, access requirements and client contacts before travelling.
Respect the protocols and ways of working of each community while representing the organization professionally.
Document tickets, client environments, site contacts, network layouts and provider information in the organization’s service-management and IT-documentation platforms.
Follow all information-security policies, standards and procedures in support of the organization’s ISO 27001:2022-certified environment.

What You’ll Need to Succeed

2+ years of IT support experience within a managed service provider or multi-client environment.
Demonstrated experience owning service tickets from intake through resolution or escalation.
Previous experience providing onsite technical support at client locations.
Experience troubleshooting connectivity issues and working directly with internet service providers through resolution.
CompTIA A+ and Network+ certifications, or equivalent demonstrated hands-on experience.
Microsoft 365 Certified: Endpoint Administrator Associate, MD-102, or equivalent practical experience with Microsoft Intune and Autopilot.
A two-year college diploma in computer systems, networking, IT support or a related discipline, or equivalent professional experience.
Practical knowledge of:
IPv4 addressing and subnet masks from /24 to /30
Default gateways, private and public IP addresses, and NAT
DHCP leases and common DHCP failures, including 169.254.x.x addressing
DNS resolution, A records, CNAME records and MX records
Internal versus public DNS
WAN connectivity, provider demarcation points, modems and fibre terminals
Fixed wireless and satellite internet services
Latency, throughput and packet loss
Ability to use common diagnostic tools, including ipconfig, ping, tracert, pathping, nslookup, arp, cable testers and internet speed tests.
Strong written and verbal communication skills, with the ability to explain technical issues clearly to end users and document troubleshooting comprehensively.
A client-first approach and the ability to work independently while representing the organization onsite.
A valid Ontario Class G driver’s licence or equivalent, reliable transportation and the ability to stay overnight when regional travel requires it.
Residence in Kenora or a commitment to relocate before the start date.
Ability to work from the Kenora office and travel regularly to client locations.
Ability to complete a clear criminal record check and any security screening required by law-enforcement clients.
Ability to kneel, bend and work safely in areas with restricted or limited movement.
Availability for occasional evening, weekend or statutory-holiday work when client needs require it. Time in lieu will be provided where extended hours are warranted.

What You’ll Get in Return

You will join a collaborative technology services team where you can build practical experience across Microsoft 365, Intune, Autopilot, end-user support, networking, VoIP and regional client environments.

This is an opportunity to take genuine ownership of client issues, strengthen your technical troubleshooting capabilities and become a trusted onsite technology partner for organizations throughout Kenora and Northwestern Ontario.

What You Need to Do Now

If you’re interested in this role, click“Apply Now” to forward an up-to-date copy of your CV, or contact us directly.

If this opportunity isn’t quite right for you, but you are considering a new position, please contact us for a confidential discussion about your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide first-line technical support to clients, manage service tickets through resolution or escalation, and troubleshoot user, device, Microsoft 365, and connectivity issues. Travel to regional client sites, coordinate with internet providers, document technical environments and support activity, and follow information-security procedures.

Requirements

Candidates need at least two years of IT support experience in a managed service provider or multi-client environment, practical networking and Microsoft Intune/Autopilot knowledge, and strong troubleshooting and communication skills. A two-year college diploma or equivalent experience, relevant certifications or hands-on equivalents, a valid Ontario Class G licence, reliable transportation, and residence in or relocation to Kenora are required.

Skills

IT Support
Service Ticket Management
Microsoft 365 Support
Microsoft Intune
Windows Autopilot
Network Troubleshooting
IPv4 Networking
DNS and DHCP
End-User Support
Device Setup and Support
Technical Documentation
Client Communication
On-Site Technical Support
Information Security
VoIP Support

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Microsoft 365
Microsoft Intune
Windows Autopilot
CompTIA A+
CompTIA Network+
MD-102
IPv4
Subnet Masks
NAT
DHCP
DNS
A Records
CNAME Records
MX Records
ipconfig
ping
tracert
pathping
nslookup
arp
Cable Testers
Internet Service Providers
WAN Connectivity
VoIP
Service-Level Agreements
ISO 27001:2022
Conditional Access
Packet Loss

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Work requirements

Jobs in Canada