Jobs in Canada

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Added 10 mins ago
H
Technical Support Analyst
Hays
ON · Kenora, ON
- Full-time
Plan site visits by confirming parts, tools, access requirements and client contacts before travelling.
Added 25 mins ago
PA
Parts Advisor (Performance Kia Mayfield)
Performance Auto Group
Brampton, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record
Added 25 mins ago
PA
Sales Consultant (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
OMVIC Certification is required · Must have a valid Ontario Driver's License and good driving record
Added 25 mins ago
PA
Detailer (Performance Lexus)
Performance Auto Group
St. Catharines, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record
Added 40 mins ago
TC
Casual Heavy Duty / Mechanic – Kelowna
Transdev Canada
Kelowna, BC
- Full-time
Maintaining records of parts, supplies, and maintenance activities
Added 1 hour ago
W
(CAN) Manager, Business Operations eCommerce
Walmart
Mississauga, ON
- Full-time
The Manager, Business Operations eCommerce manages the strategy and execution of driver experience programs, with a focus on driver support and call center optimization. This role involves…
Added 1 hour ago
CN
Aviation Stores Agent
Canadian North
Edmonton, AB
- Full-time
Must have experience with shipping, receiving and customs procedures within a parts department or materials environment; · Must possess a valid driver’s license;
Added 2 hours ago
AT
Driver Trainer
Armour Transportation Systems
Moncton, NB
- Full-time
At Armour Transportation Systems, we are committed to fostering a culture of safety and professional growth. As a Driver Trainer, you’ll have the opportunity to make a meaningful impact on…
Added 2 hours ago
P
Diesel Truck Technician/Mechanic II (3rd-5th Year Apprentice Program)
Penske
Toronto, ON · Etobicoke, ON
- Full-time
Identify and determine parts required for repair of disassembled units
Added 2 hours ago
Service Technician - PythonX Robotic Plasma Cutting Systems
Lincoln Electric
Hamilton, ON
Install aftermarket parts/products; test to ensure they are functioning to standard
Added 2 hours ago
Sales Representative - Facility Services
Cintas
Toronto, ON
Possess a valid driver's license in good standing
Added 2 hours ago
SB
Sales Representative - On Premise
Sleeman Breweries Ltd.
ON
- Full-time
Minimum of four days per week spent in the field within the assigned territory
Added 2 hours ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
…across our transportation network. As the go-to resource for driver performance data and real-time fleet insights, you'll make a meaningful impact every day - supporting drivers in reaching…
Added 3 hours ago
E
Automotive Technician – European Vehicles
EUROTEKK
AB · Edmonton, AB
- Full-time
…understanding the root cause of a failure rather than simply replacing…
Added 3 hours ago
Instructor
Liftow Limited
St. John's, NL
Role requires a valid driver’s license and the use of a personal vehicle to carry job duties.
Added 3 hours ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Communicate required parts and follow-up repairs effectively.
Added 3 hours ago
OA
Apprentice Technician - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
Communicate with parts department to obtain needed parts.
Added 3 hours ago
NC
Driver
NAPA Canada
Halifax, NS
- Full-time
Our NAPA team is expanding! We are looking for a full time delivery driver to transport automotive parts and equipment to customers.
Added 3 hours ago
L
Field Service Technician
Linde
Calgary, AB
- Full-time
You will perform preventive maintenance and repairs on rental equipment while managing inventory levels of parts and service components required to support ongoing operations
Added 3 hours ago
ZA
Licensed Technician - Milton Volkswagen (26264)
Zanchin Automotive Group
Milton, ON
- Full-time
adjust, repair or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling…
Added 3 hours ago
ZA
Licensed 310S Automotive Technician - Jaguar Land Rover Brampton - 26345
Zanchin Automotive Group
Brampton, ON
- Full-time
adjust, repair or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling…
Added 3 hours ago
Maintenance Support Assistant
The St. Lawrence Seaway Management Corporation
Brossard, QC
…planning and the field: preparing work orders, following up on parts and services, supporting scheduling and maintaining records. With your organizational skills and attention to detail,…
Added 4 hours ago
AT
Dispatcher
Armour Transportation Systems
Hanwell, NB
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 4 hours ago
AT
Highway Driver
Armour Transportation Systems
Hanwell, NB
- Full-time
If you’re a motivated Class 1 driver looking for a stable day shift opportunity with a respected company, we’d love to hear from you
Added 4 hours ago
AT
Driver Settlement Services Clerk
Armour Transportation Systems
Moncton, NB
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…

Hays

Technical Support Analyst

ON, Canada
Kenora, ON, Canada

Salary: $70,000 - $75,000 · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Salary: $70,000 - $75,000
Job type: Full-time
Apply by: Dec 11, 2026
Experience: 2+ years of IT support experience within a managed service provider or multi-client environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Technical Support Analyst

Job Type: Permanent, Full-Time

Salary: $70,000 - $75,000

Location: Kenora, Ontario | Office-based with regular regional client-site travel

Your New Company

Our client is a growing Canadian technology services organization providing managed IT, cybersecurity and technology solutions to clients across Northwestern Ontario. Supporting organizations in regulated and community-focused environments, the company is committed to responsive service, strong information-security practices and building trusted, long-term client relationships.

The organization offers a collaborative working environment where employees receive hands-on training, certification support and opportunities to develop their technical skills while making a visible impact within the communities they support.

Your New Role

As the Technical Support Analyst, you will be the first point of contact for clients requiring technical assistance. Working from the Kenora head office and regularly visiting client sites throughout Kenora and the surrounding region, you will support end users, troubleshoot connectivity issues and take ownership of service tickets from intake through resolution or escalation.

You will often be the primary technical representative onsite. Success in this role requires a combination of technical troubleshooting, clear communication, careful documentation and professional client service.

The role supports users operating within client Microsoft 365 environments. It does not own tenant-level administration. You will resolve user and device issues within your scope and route configuration, licensing, Conditional Access and security-policy changes to the appropriate administrator.

What You Need to Do

Receive, triage and diagnose support requests by phone, email, service portal and in person.
Resolve incidents within established service levels or escalate them with a complete diagnosis and supporting evidence.
Support desktops, laptops, Windows devices, mobile devices, printers, VoIP handsets and business applications.
Keep clients informed throughout the support process and maintain accurate, current ticket notes.
Troubleshoot Microsoft 365 user issues involving:
Sign-in and multifactor authentication
Outlook and mailbox access
Microsoft Teams
OneDrive and SharePoint access
Microsoft Office applications
Set up and support Windows devices enrolled through Microsoft Autopilot and Intune.
Diagnose Autopilot enrolment and Intune compliance failures before escalating them to the appropriate administrator.
Route tenant-level changes involving licensing, configuration, Conditional Access or security policy to the responsible administration team.
Own internet and connectivity faults until they are resolved or handed over with a complete technical diagnosis.
Troubleshoot physical connectivity, including cabling, patch panels, switch ports, link lights, power and equipment status.
Verify IP addresses, subnet masks, default gateways, DNS servers and DHCP assignment.
Use tools such as ipconfig, ping, tracert, pathping, nslookup and arp to isolate DNS, routing and connectivity issues.
Test internet service at provider equipment and safely bypass site equipment when appropriate.
Record provider status lights, speed, latency and packet-loss results with timestamps.
Open and manage carrier tickets with providers such as Shaw, Tbaytel and Starlink, supplying the relevant account, circuit and test evidence.
Perform approved first-line remediation, including power-cycling equipment, replacing patch cables and correcting device-level network settings.
Escalate faults requiring firewall, router, switch or wireless-controller configuration changes.
Travel to client sites for technical support and project implementation, primarily within Kenora and the surrounding region.
Plan site visits by confirming parts, tools, access requirements and client contacts before travelling.
Respect the protocols and ways of working of each community while representing the organization professionally.
Document tickets, client environments, site contacts, network layouts and provider information in the organization’s service-management and IT-documentation platforms.
Follow all information-security policies, standards and procedures in support of the organization’s ISO 27001:2022-certified environment.

What You’ll Need to Succeed

2+ years of IT support experience within a managed service provider or multi-client environment.
Demonstrated experience owning service tickets from intake through resolution or escalation.
Previous experience providing onsite technical support at client locations.
Experience troubleshooting connectivity issues and working directly with internet service providers through resolution.
CompTIA A+ and Network+ certifications, or equivalent demonstrated hands-on experience.
Microsoft 365 Certified: Endpoint Administrator Associate, MD-102, or equivalent practical experience with Microsoft Intune and Autopilot.
A two-year college diploma in computer systems, networking, IT support or a related discipline, or equivalent professional experience.
Practical knowledge of:
IPv4 addressing and subnet masks from /24 to /30
Default gateways, private and public IP addresses, and NAT
DHCP leases and common DHCP failures, including 169.254.x.x addressing
DNS resolution, A records, CNAME records and MX records
Internal versus public DNS
WAN connectivity, provider demarcation points, modems and fibre terminals
Fixed wireless and satellite internet services
Latency, throughput and packet loss
Ability to use common diagnostic tools, including ipconfig, ping, tracert, pathping, nslookup, arp, cable testers and internet speed tests.
Strong written and verbal communication skills, with the ability to explain technical issues clearly to end users and document troubleshooting comprehensively.
A client-first approach and the ability to work independently while representing the organization onsite.
A valid Ontario Class G driver’s licence or equivalent, reliable transportation and the ability to stay overnight when regional travel requires it.
Residence in Kenora or a commitment to relocate before the start date.
Ability to work from the Kenora office and travel regularly to client locations.
Ability to complete a clear criminal record check and any security screening required by law-enforcement clients.
Ability to kneel, bend and work safely in areas with restricted or limited movement.
Availability for occasional evening, weekend or statutory-holiday work when client needs require it. Time in lieu will be provided where extended hours are warranted.

What You’ll Get in Return

You will join a collaborative technology services team where you can build practical experience across Microsoft 365, Intune, Autopilot, end-user support, networking, VoIP and regional client environments.

This is an opportunity to take genuine ownership of client issues, strengthen your technical troubleshooting capabilities and become a trusted onsite technology partner for organizations throughout Kenora and Northwestern Ontario.

What You Need to Do Now

If you’re interested in this role, click“Apply Now” to forward an up-to-date copy of your CV, or contact us directly.

If this opportunity isn’t quite right for you, but you are considering a new position, please contact us for a confidential discussion about your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide first-line technical support to clients, manage service tickets through resolution or escalation, and troubleshoot user, device, Microsoft 365, and connectivity issues. Travel to regional client sites, coordinate with internet providers, document technical environments and support activity, and follow information-security procedures.

Requirements

Candidates need at least two years of IT support experience in a managed service provider or multi-client environment, practical networking and Microsoft Intune/Autopilot knowledge, and strong troubleshooting and communication skills. A two-year college diploma or equivalent experience, relevant certifications or hands-on equivalents, a valid Ontario Class G licence, reliable transportation, and residence in or relocation to Kenora are required.

Skills

IT Support
Service Ticket Management
Microsoft 365 Support
Microsoft Intune
Windows Autopilot
Network Troubleshooting
IPv4 Networking
DNS and DHCP
End-User Support
Device Setup and Support
Technical Documentation
Client Communication
On-Site Technical Support
Information Security
VoIP Support

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Cybersecurity
Microsoft 365
Microsoft Intune
Windows Autopilot
CompTIA A+
CompTIA Network+
MD-102
IPv4
Subnet Masks
NAT
DHCP
DNS
A Records
CNAME Records
MX Records
ipconfig
ping
tracert
pathping
nslookup
arp
Cable Testers
Internet Service Providers
WAN Connectivity
VoIP
Service-Level Agreements
ISO 27001:2022
Conditional Access
Packet Loss

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Work requirements

Jobs in Canada