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Added 2 mins ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 2 mins ago
PI
Mobile Application Developer and Support Analyst
Pantheon Inc
Regina, SK
- Full-time
Provide support, operation and maintenance activities relating to SAP systems and other related applications.
Added 2 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work…
Added 2 mins ago
B
Techno-Functional Analyst – IBMS / Operative BMS
BullTechSystem
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provide application support, troubleshooting, incident resolution, and system maintenance.
Added 2 mins ago
P
Senior Business Analyst
ProxyLink
Toronto, ON
- Contract
ProxyLink is seeking an experienced Business Analyst to support medium to large-scale I&IT initiatives. The successful candidate will work closely with business stakeholders, subject matter…
Added 4 mins ago
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
Jam
QC · Baie D'urfe, QC
…us to stay true to our mission of delivering ONLY the best customer…
Added 4 mins ago
Sales Operations Business Partner
Dayforce
Canada
…in the pipeline, where deals are stalling, which teams need support, and what to do about it. You will bring the evidence to back it…
Added 4 mins ago
LB
Investment Analyst- Campus Recruitment (McGill)/ Analyste en investissement- Recrutement (HEC)
Letko, Brosseau & Associates
Montreal, QC
- Full-time
…set of investment solutions to a domestic and international customer base. We believe our business-minded, fundamental research approach, strong ethical culture and client-first fiduciary…
Added 18 mins ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 18 mins ago
A
Billing Analyst
Arup
Toronto, ON
- Full-time
We are currently seeking a Billing Analyst to work in our Los Angeles office. Our Billing Analysts’ staff are integral members of our finance teams. It is business imperative that we…
Added 20 mins ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 20 mins ago
TR
Master Data Analyst
The Redpath Group
Vaughan, ON
- Full-time
Added 31 mins ago
SG
Senior Product Solutions Analyst
Scotia Global Asset Management
Toronto, ON
- Full-time
The Senior Product Solutions Analyst will play a key role in transforming how business teams across Scotia Global Asset Management (SGAM) operate by introducing AI-powered technologies and…
Added 34 mins ago
T
Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 34 mins ago
T
Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
Support and execute phishing defense operations by scoping threats, identifying impacted users or systems, and recommending mitigation actions.
Added 34 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 34 mins ago
D
Analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop strategic plans; monitor business plans and performance; set targets; and identify opportunities to improve service delivery for the…
Added 34 mins ago
D
Business analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 34 mins ago
M
Sr. Analyst, Source to Pay Operations
Manulife
Toronto, ON
- Full-time
The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end…
Added 34 mins ago
SD
Scrum Master
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
sessions related to project delivery methodology and will support the
Added 34 mins ago
F/
Senior Product Analyst (Finance, ESG and Procurement SaaS Solutions)
FCC / FAC
AB · BC · MB · NB · NL · NS · ON · PE · Regina, SK · SK · FCC Tower
- Full-time
Support finance, Environmental, Social and Governance (ESG), and procurement-related SaaS solutions by translating business requirements into clear user stories, solution designs, testing…
Added 34 mins ago
ATS Business Analyst & Exam Officer
University of Toronto
Toronto, ON
As an ATS Business Analyst & Exam Officer, your primary responsibilities will be supporting the back end, technical, and business analysis needs of the unit, including: Assessing needs and…
Added 49 mins ago
RB
Analyst, Global Investment Banking - Mining & Metals
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Capital Markets Global Investment Banking division is seeking an Analyst to join the Mining and Metals team in Toronto.
Added 1 hour ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Reporting to the GM, Digital Transformation, WFS, the Senior Business Process Process Analyst will be a key contributor to the successful implementation and ongoing optimization of…
Added 1 hour ago
FS
Product Lead
Future Secure AI
Toronto, ON
- Full-time
We are hiring an exceptional Product Lead to serve as the voice of the customer and own end-to-end delivery of complex AI projects from scoping through post-delivery, ensuring high-impact…

Hays

Technical Support Specialist

Montreal, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Experience: 1+ years of technical support or help desk experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Tech Connect Specialist (Bilingual French/English)

Location: Montreal, QC

Work Model: Onsite (5 Days/Week)

Duration: Contract until June 30, 2027

Rate: 25/hr on T4

Role Overview

We are looking for a bilingual (French/English) Tech Connect Specialist to provide onsite IT support to employees in a fast-paced professional services environment. This role involves supporting laptops, desktops, mobile devices, Office 365 applications, network connectivity, and other workplace technologies. The successful candidate will be responsible for troubleshooting technical issues, configuring devices for new hires, managing IT assets, and delivering excellent customer service while ensuring a smooth technology experience for end users.

Key Responsibilities

Provide technical support for hardware, software, and workplace technology issues.
Set up and configure laptops and equipment for new employees.
Support Windows, Mac, Office 365, email, wireless connectivity, VPN, and remote access tools.
Troubleshoot laptops, printers, mobile devices, and other hardware issues.
Manage IT inventory, asset tracking, and equipment lifecycle activities.
Respond to support tickets and resolve incidents within service level expectations.
Assist users with application usage, technology tools, and automation solutions.
Deliver technical guidance and training to employees when required.
Maintain accurate asset and support documentation.
Collaborate with local and remote IT teams on support activities and projects.
Identify opportunities to improve processes and enhance the user experience.
Support video conferencing and meeting room technologies.
Participate in after-hours support and maintenance activities when necessary.
Ensure compliance with security, privacy, and company policies.

Must-Have Skills

Fluent in both French and English (spoken and written).
1+ years of technical support or help desk experience.
Post-secondary education in Computer Science, Information Technology, or a related field.
Experience supporting Windows, Mac, iOS, and Android devices.
Experience troubleshooting laptops, printers, and peripheral devices.
Strong knowledge of Microsoft Office 365 applications.
Experience supporting email, networking, wireless connectivity, and remote access technologies.
Understanding of ITIL processes, incident management, and asset management.
Strong problem-solving, analytical, and organizational skills.
Excellent customer service and communication skills.
Ability to multitask and manage priorities in a fast-paced environment.

Nice to Have

Experience working in a professional services environment.
Knowledge of audio-visual equipment and video conferencing systems.
Experience with automation or data analytics tools.
Experience with large-scale hardware deployments or refresh projects.
Familiarity with process improvement initiatives and workflow automation.

Ideal Candidate

IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.
Strong customer service mindset and passion for helping users.
Comfortable supporting both English- and French-speaking employees.
Detail-oriented with excellent troubleshooting skills.
Able to work independently while collaborating effectively with a broader IT team.
Proactive and adaptable in a fast-changing environment.
Interested in learning new technologies and improving support processes.
Committed to delivering high-quality technical support and a positive end-user experience.

Apply About employer

More about this job

Responsibilities

Provide onsite technical support for employee hardware, software, workplace applications, connectivity, and meeting room technologies. Configure devices for new hires, manage IT assets and support documentation, resolve tickets within service expectations, and collaborate with IT teams to improve the user experience.

Requirements

Requires fluency in spoken and written French and English, at least one year of technical support or help desk experience, and post-secondary education in computer science, information technology, or a related field. Candidates should have experience supporting Windows, Mac, iOS, and Android devices, Microsoft 365, hardware, email, networking, and remote access, along with strong troubleshooting and customer service skills.

Skills

French-English Bilingual Communication
Technical Support
Help Desk Support
Windows
Mac
iOS
Android
Microsoft Office 365
Hardware Troubleshooting
Network Connectivity
Wireless Connectivity
VPN and Remote Access
Incident Management
IT Asset Management
Customer Service
Video Conferencing Support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Windows
Mac
iOS
Android
Microsoft Office 365
Email Support
Wireless Connectivity
VPN
Remote Access
Laptop Support
Printer Support
Peripheral Devices
ITIL
Incident Management
Asset Management
IT Inventory
Service Level Expectations
Video Conferencing
Meeting Room Technology
Audio-Visual Equipment
Automation
Data Analytics
Hardware Deployment
Process Improvement
Customer Service
French-English Bilingual

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