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Added 9 mins ago
Senior Officer, Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
A certification as a: Certified in Real Estate Finance (CRF), Certified Property Manager (CPM), Chartered Financial Analyst (CFA), Professional Quantity Surveyor (PQS), Canadian Risk…
Added 23 mins ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Senior Analyst, IT Security, Risk and Audit Management
Added 40 mins ago
UI
Junior Business Analyst
Util-Assist Inc.
Toronto, ON · Newmarket, ON
- Full-time
…services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their…
Added 40 mins ago
C1
AML Analyst - (Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
As an AML Analyst, you'll play a key role in safeguarding the organization by detecting and investigating potentially suspicious transactions. You'll assess customer and account activity,…
Added 51 mins ago
C
Partner Program Product Manager
Cohesity
Canada
- Full-time
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data -…
Added 51 mins ago
K
Procurement Engineer
Kinectrics
Toronto, ON
- Full-time
…schedule adherence and quality assurance. OPG and Bruce Power security clearance is an asset. Ability to obtain and maintain nuclear site security clearance is…
Added 1 hour ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to join our team in Edmonton to play a key role across all aspects of transaction delivery.
Added 1 hour ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
Our growing diversified investment banking team is seeking an Experienced Analyst / Associate to join our team in Edmonton to play a key role across all aspects of transaction delivery.
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations
Added 1 hour ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Added 1 hour ago
CH
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
EI
Quality Assurance Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
Coordinate technical functions including SAP BASIS/BTP, Integration, Security/GRC, QA, Fiori/UI5, PMO, vendors and Operations.
Added 1 hour ago
SR
Infrastructure Analyst
Stellar Recruitment Inc.
New Westminster, BC
- Contract
Support the development and execution of infrastructure security strategies and initiatives, ensuring security requirements are incorporated into technology roadmaps, projects, and…
Added 1 hour ago
VF
Sr. Analyst, Business Intelligence
Village Farms International
Montreal, QC
- Full-time
Configurer les stratégies d’actualisation, les relations entre les modèles et la sécurité au niveau des lignes (Row-Level Security) afin d’assurer un accès fiable et approprié aux données.
Added 1 hour ago
Software Development Senior Analyst
NTT DATA Services
Brampton, ON
We are currently seeking a Software Development Senior Analyst to join our team in Brampton, Ontario (CA-ON), Canada (CA).
Added 2 hours ago
M
Senior Analyst, Data Design
Master
Montreal, QC
- Full-time
As a Senior Analyst, Data Design, you'll join the Data Design & Provisioning team within our Data Management Services (DMS) department, supporting both our Canadian and U.S. operations. As…
Added 2 hours ago
AE
Senior Analyst - Customer Marketing
American Express
Toronto, ON
- Full-time
…ensuring we continue to uphold our brand promise of trust, security, and…
Added 2 hours ago
Training Business Analyst Sr
Dayforce
Canada
The Senior Business Analyst is a key member of the Government of Canada (GC) Training Delivery team, responsible for the analysis, reporting, systems, processes, and program coordination…
Added 2 hours ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
We are looking for a Bilingual Senior CRM Analyst - MS Dynamics to join our IT team in Mississauga or Laval.
Added 2 hours ago
T
Senior Analyst, Governance and Control
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, is to support TDS businesses in adhering to applicable Financial Crimes Risk Management (FCRM) and…
Added 2 hours ago
D
Control, Risk and Compliance Analyst
Desjardins
Montreal, QC · Brossard, QC · Quebec, QC
- Full-time
As a Control, Risk and Compliance Analyst, you help managers apply and carry out internal control, risk and compliance activities related to the distribution of savings/investment products…
Added 2 hours ago
D
Analyst, Buildings, development and security
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
As a Buildings, development and security Analyst, you assist with fire prevention and building safety and management. You help create plans, assist with build-outs and lease management, and…
Added 2 hours ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 2 hours ago
H
Technical Support Specialist
Hays
Montreal, QC
- Contract
IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.

Hays

Technical Support Specialist

Montreal, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Experience: 1+ years of technical support or help desk experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Title: Tech Connect Specialist (Bilingual French/English)

Location: Montreal, QC

Work Model: Onsite (5 Days/Week)

Duration: Contract until June 30, 2027

Rate: 25/hr on T4

Role Overview

We are looking for a bilingual (French/English) Tech Connect Specialist to provide onsite IT support to employees in a fast-paced professional services environment. This role involves supporting laptops, desktops, mobile devices, Office 365 applications, network connectivity, and other workplace technologies. The successful candidate will be responsible for troubleshooting technical issues, configuring devices for new hires, managing IT assets, and delivering excellent customer service while ensuring a smooth technology experience for end users.

Key Responsibilities

Provide technical support for hardware, software, and workplace technology issues.
Set up and configure laptops and equipment for new employees.
Support Windows, Mac, Office 365, email, wireless connectivity, VPN, and remote access tools.
Troubleshoot laptops, printers, mobile devices, and other hardware issues.
Manage IT inventory, asset tracking, and equipment lifecycle activities.
Respond to support tickets and resolve incidents within service level expectations.
Assist users with application usage, technology tools, and automation solutions.
Deliver technical guidance and training to employees when required.
Maintain accurate asset and support documentation.
Collaborate with local and remote IT teams on support activities and projects.
Identify opportunities to improve processes and enhance the user experience.
Support video conferencing and meeting room technologies.
Participate in after-hours support and maintenance activities when necessary.
Ensure compliance with security, privacy, and company policies.

Must-Have Skills

Fluent in both French and English (spoken and written).
1+ years of technical support or help desk experience.
Post-secondary education in Computer Science, Information Technology, or a related field.
Experience supporting Windows, Mac, iOS, and Android devices.
Experience troubleshooting laptops, printers, and peripheral devices.
Strong knowledge of Microsoft Office 365 applications.
Experience supporting email, networking, wireless connectivity, and remote access technologies.
Understanding of ITIL processes, incident management, and asset management.
Strong problem-solving, analytical, and organizational skills.
Excellent customer service and communication skills.
Ability to multitask and manage priorities in a fast-paced environment.

Nice to Have

Experience working in a professional services environment.
Knowledge of audio-visual equipment and video conferencing systems.
Experience with automation or data analytics tools.
Experience with large-scale hardware deployments or refresh projects.
Familiarity with process improvement initiatives and workflow automation.

Ideal Candidate

IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.
Strong customer service mindset and passion for helping users.
Comfortable supporting both English- and French-speaking employees.
Detail-oriented with excellent troubleshooting skills.
Able to work independently while collaborating effectively with a broader IT team.
Proactive and adaptable in a fast-changing environment.
Interested in learning new technologies and improving support processes.
Committed to delivering high-quality technical support and a positive end-user experience.

Apply About employer

More about this job

Responsibilities

Provide onsite technical support for employee hardware, software, workplace applications, connectivity, and meeting room technologies. Configure devices for new hires, manage IT assets and support documentation, resolve tickets within service expectations, and collaborate with IT teams to improve the user experience.

Requirements

Requires fluency in spoken and written French and English, at least one year of technical support or help desk experience, and post-secondary education in computer science, information technology, or a related field. Candidates should have experience supporting Windows, Mac, iOS, and Android devices, Microsoft 365, hardware, email, networking, and remote access, along with strong troubleshooting and customer service skills.

Skills

French-English Bilingual Communication
Technical Support
Help Desk Support
Windows
Mac
iOS
Android
Microsoft Office 365
Hardware Troubleshooting
Network Connectivity
Wireless Connectivity
VPN and Remote Access
Incident Management
IT Asset Management
Customer Service
Video Conferencing Support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Windows
Mac
iOS
Android
Microsoft Office 365
Email Support
Wireless Connectivity
VPN
Remote Access
Laptop Support
Printer Support
Peripheral Devices
ITIL
Incident Management
Asset Management
IT Inventory
Service Level Expectations
Video Conferencing
Meeting Room Technology
Audio-Visual Equipment
Automation
Data Analytics
Hardware Deployment
Process Improvement
Customer Service
French-English Bilingual

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