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Added 1 hour ago
YR
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
- Contract
…as well as two (2) references one of which must be a YRDSB…
Added 1 hour ago
SG
Payroll, Accounting & Human Resources Administrator
S3 Group Ltd.
Medicine Hat, AB
- Full-time
Added 1 hour ago
B
Lead Plumber
Boardwalk
Regina, SK
- Full-time
Work with Plumbing Administrator to ensure proper tracking of time, parts and materials used
Added 1 hour ago
SP
Customer Success Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
Added 1 hour ago
T
Lead Business Analyst
TechDoQuest
Toronto, ON
- Contract
ServiceNow certifications (e.g., Certified System Administrator, ITSM, ITOM) are a plus.
Added 1 hour ago
Client Service Administrator
Bayshore
Hamilton, ON
As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone - you will be the vital link between funders, patients, families,…
Added 5 hours ago
WS
IT Administrator
Windsor Salt Ltd.
Pugwash, NS
- Full-time
Added 5 hours ago
WS
Network Administrator
Windsor Salt Ltd.
Canada
- Full-time
We are seeking a highly skilled and motivated IT Network Administrator / Operation Technology (OT) to join our team. As an IT / OT Network Administrator, you will be responsible for…
Added 5 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
Aupaluk
- Full-time
Under the supervision of the Assistant Director General, the Centre Director is the senior administrator of the Board in his/her community and is responsible for all aspects of the…
Added 5 hours ago
KL
Centre Director – Innalik School
Kativik llisarniliriniq
Inukjuak, QC
- Full-time
Under the supervision of the Assistant Director General, the Centre Director is the senior administrator of the Board in his/her community and is responsible for all aspects of the…
Added 5 hours ago
T
IBM MQ/Middleware Administrator
TheCorporate
ON · Ontario, Canada
- Contract
The following responsibilities are expected to be performed by the MQ Administrator (Linux based environment)
Added 5 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
2-4 years of experience in a related telecom role, such as a Genesys Administrator or Engineer (Genesys Cloud CX experience preferred).
Added 5 hours ago
AC
Assistant(e) Administratif(ve) | Admin Assistant
Aston Carter
Saint-Eustache, QC
- $31.51 to $35.42 CAD / hour
- Contract
The Claims Administrator serves as a key liaison between the Warranty team, clients, and the Technical Material Analysis Center (TMAC). This role is responsible for validating, processing,…
Added 5 hours ago
MU
ADMINISTRATIVE PROGRAM ASSISTANT (BAND LEVEL 5)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Clinic Administrator, Discipline of Family Medicine, the successful applicant will be responsible for performing complex and difficult clerical work and exercising…
Added 5 hours ago
PP
Payroll & Benefits Administrator
Park Place Seniors Living, Inc.
Vancouver, BC
- Full-time
Reporting to the Payroll Management, the Payroll and Benefits Administrator is responsible for contributing to the efficient and effective operations of the Corporate Payroll Department,…
Added 6 hours ago
PP
Payroll & Benefits Administrator
Park Place Seniors Living
Vancouver, BC
- Full-time
Reporting to the Payroll Management, the Payroll and Benefits Administrator is responsible for contributing to the efficient and effective operations of the Corporate Payroll Department,…
Added 9 hours ago
DE
Executive Administrator
Downtown Eastside Women s Centre
Vancouver, BC
- $31.69 to $34.97 CAD / hour
- Full-time
The Executive Administrator manages the efficient administration of the Downtown Eastside Women's Centre, including the office of the Executive Director and Board of Directors. The position…
Added 9 hours ago
RB
Project Administrator
RDH Building Science
Burnaby, BC
- Full-time
Added 9 hours ago
DC
Project Administrator
Dillon Consulting Limited
Calgary, AB · Winnipeg, MB · Brandon, MB · Yellowknife, NT · Edmonton, AB
- Full-time
…within our multidisciplinary team for the position of Project Administrator. The successful candidate can be based at any one of our Western Canada office locations: Winnipeg, Brandon,…
Added 10 hours ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
The Workplace System Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by…
Added 10 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 10 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 10 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 11 hours ago
Workplace System Administrator
Riverside Natural Foods Ltd.
Toronto, ON
The Workplace System Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by…
Added 11 hours ago
FC
Service Administrator
Flow Control Group
Langley (District), BC · Langley, British Columbia
- Full-time

Hays

Tenant Services Coordinator

Ottawa, ON, Canada

$23 to $28 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $23 to $28 CAD / hour
Job type: Contract
Apply by: Nov 7, 2026
Experience: 3-4 years of experience in administration, customer service, reception, leasing support, tenant services, or residential property management
Posting language: English
Posted: Oct 8, 2026

Original job description

Leasing & Tenant Services Administrator | Contract | On-Site | Ottawa

Details

Contract: 6 Months (potential to extend or convert permanently)

Schedule: Full-Time, On-Site (Monday-Friday, 8:30am-4:30pm)

Location: Ottawa

Rate: $23-28 per hour

The Opportunity

We are seeking a customer-focused and highly organized Leasing & Tenant Services Administrator to support a busy residential property management office in Ottawa. This role will serve as the first point of contact for residents and visitors, assisting with tenant inquiries, service requests, leasing administration, and general office support. The successful candidate will thrive in a fast-paced environment, enjoy interacting with people, and have the ability to manage multiple priorities while maintaining a professional and welcoming presence. This opportunity is ideal for an individual with strong administrative and customer service experience who enjoys supporting both property management operations and resident services.

Key Responsibilities

Serve as the first point of contact for residents, visitors, and prospective tenants visiting the management office
Answer incoming phone calls, monitor voicemails, and respond to tenant emails and inquiries in a professional and timely manner
Receive, document, and triage maintenance requests, lease inquiries, rent-related questions, complaints, and service concerns
Coordinate service requests with property management, maintenance, and leasing teams while providing ongoing updates to residents
Follow up with residents to acknowledge concerns and confirm service request resolutions
Assist residents with Rent Café and other tenant portal inquiries
Process rental applications, tenant documentation, correspondence, and leasing administration activities
Support move-in and move-out coordination, including key handoffs, welcome packages, and record updates
Maintain organized digital and physical tenant files, records, and documentation
Monitor and manage shared inboxes, ensuring requests are actioned, prioritized, or escalated appropriately
Assist with scheduling, notices, resident communications, and administrative support activities
Handle sensitive resident concerns with professionalism, empathy, and strong de-escalation skills
Maintain a professional, welcoming, and customer-focused reception area
Support the Property Management team with various administrative projects and ad hoc tasks as required
Contribute to reducing administrative backlogs and improving overall resident service delivery

What You Bring

3-4 years of experience in administration, customer service, reception, leasing support, tenant services, or residential property management
Previous experience working in a community-facing or customer-focused environment with high volumes of inquiries and walk-in traffic
Strong communication skills with the ability to remain professional, patient, and solution-oriented when handling resident concerns
Proven ability to de-escalate situations and deliver exceptional customer service
Experience coordinating service requests, documenting issues, and following up on resolution status
Strong organizational, multitasking, and prioritization abilities with exceptional attention to detail
Experience with Rent Café, Yardi, AppFolio, BuildingLink, or similar property management software is considered an asset
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
Ability to work independently while contributing positively to a collaborative team environment
Experience within residential property management, leasing, tenant services, or housing environments is preferred
Knowledge of Ontario residential tenancy legislation and affordable housing environments is considered an asset
Bilingual English and French communication skills are considered a strong asset

What You Need to Do Now

If you meet the requirements and are interested in this opportunity, please apply directly.

Thank you for your interest. Only candidates selected for an interview will be contacted.

This posting represents an existing vacancy within the organization.

AI tools may be used as part of the screening process.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for residents, visitors, and prospective tenants, handling inquiries, maintenance requests, leasing administration, and resident concerns. Coordinate service requests and follow-ups, maintain tenant records, support move-ins and move-outs, and provide general administrative support to the property management team.

Requirements

Requires 3–4 years of experience in administration, customer service, reception, leasing support, tenant services, or residential property management, along with strong communication, organization, multitasking, and de-escalation skills. Microsoft Office proficiency is required; property management software experience is an asset, while residential housing experience, Ontario tenancy legislation knowledge, affordable housing experience, and English-French bilingualism are preferred or considered assets.

Skills

Customer Service
Tenant Services
Leasing Administration
Reception
Communication
De-escalation
Service Request Coordination
Documentation
Organization
Multitasking
Prioritization
Attention To Detail
Microsoft Office
Rent Café
Yardi
AppFolio

Visa sponsorship

Not detected in the job text

Keywords

Residential Property Management
Tenant Services
Leasing Administration
Customer Service
Reception
Maintenance Requests
Service Request Coordination
Rent Café
Yardi
AppFolio
BuildingLink
Microsoft Office
Outlook
Word
Excel
Tenant Portals
Rental Applications
Tenant Documentation
Move-in Coordination
Move-out Coordination
Resident Communications
Shared Inbox Management
Ontario Residential Tenancy Legislation
Affordable Housing
De-escalation
Administrative Support

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