Client Success Manager
- Canada
$90,000 to $120,000 CAD / year · Full-time
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Job details
- Pay
- $90,000 to $120,000 CAD / year
- Job type
- Full-time
- Experience
- 3+ years of programmatic advertising experience in account management, client success or media planning.
- Posting language
- English
- Posted
Original job description
This employer is a marketing technology company seeking a Senior Client Success Manager for its programmatic advertising business. You will make sure a book of clients meets its campaign performance goals and work with the Client Success Director to grow accounts.
The Role
- Launch and manage cross-channel programmatic advertising campaigns with clients and internal teams.
- Lead weekly client status meetings covering campaign reporting, optimisations and insights.
- Collaborate with sales on strategic upsell recommendations when performance and offerings fit the client's needs.
- Prepare and deliver high-impact reporting presentations with the analytics team.
- Ensure excellent customer satisfaction in every interaction.
What You'll Need
- 3+ years of programmatic advertising experience in account management, client success or media planning.
- Hands-on experience activating, optimising and reporting on campaigns within leading demand-side platforms.
- Strong analytical skills, including a high level of comfort with Excel.
- Excellent written and verbal communication, and the ability to travel as needed.
What's On Offer
- Annual salary of $90,000 – $120,000 CAD.
- Unlimited PTO and medical, dental and vision coverage.
- Employee equity and a stock purchase plan.
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More about this job
Responsibilities
Launch and manage cross-channel programmatic advertising campaigns, monitor performance, and lead weekly client meetings covering reporting, optimization, and insights. Partner with sales and analytics teams to identify suitable account growth opportunities, deliver reporting presentations, and maintain excellent customer satisfaction.
Requirements
Requires at least three years of programmatic advertising experience in account management, client success, or media planning, plus hands-on experience activating, optimizing, and reporting on campaigns using leading demand-side platforms. Candidates should have strong analytical and Excel skills, excellent written and verbal communication, and the ability to travel as needed.
Skills
- Programmatic Advertising
- Account Management
- Client Success
- Campaign Management
- Demand-Side Platforms
- Campaign Optimization
- Campaign Reporting
- Cross-Channel Advertising
- Analytical Skills
- Excel
- Client Communication
- Presentation Skills
- Upselling
- Customer Satisfaction
Benefits
- Unlimited Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Coverage
- Employee Equity
- Stock Purchase Plan
Visa sponsorship
Not detected in the job text
Categories
- Marketing
- Customer Service & Support
- Sales
- Data & Analytics
- Technology
Keywords
- Programmatic Advertising
- Marketing Technology
- Account Management
- Client Success
- Media Planning
- Demand-Side Platforms
- Cross-Channel Campaigns
- Campaign Activation
- Campaign Optimization
- Campaign Reporting
- Client Status Meetings
- Performance Goals
- Analytics
- Excel
- Strategic Upselling
- Customer Satisfaction
- Reporting Presentations