Customer Success Manager
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership position shapes the team's operational structure while collaborating closely with cross-functional departments to maximize overall customer value.
The Role
- Lead and scale a regional customer success team managing the full customer lifecycle from initial deployment through renewal
- Design and implement scalable, efficient engagement models to support a high volume of accounts
- Partner with sales, product, marketing, and support teams to align on strategies that drive customer satisfaction and retention
- Establish performance metrics and operational structures to optimize team execution and service delivery
What You'll Need
- Proven leadership experience managing customer success or account management teams within a technology environment
- Strong background in developing scalable engagement models and driving customer adoption and retention strategies
- Excellent cross-functional collaboration and communication skills with the ability to work effectively across multiple departments
What's On Offer
- Competitive salary
- Comprehensive employee benefits package
- Opportunities for professional growth within an established technology organization
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More about this job
Responsibilities
Lead and scale a regional customer success team responsible for enterprise accounts throughout the customer lifecycle, from deployment through renewal. Develop scalable engagement models, establish performance metrics, and collaborate with sales, product, marketing, and support teams to improve customer value, satisfaction, adoption, and retention.
Requirements
Requires proven leadership experience managing customer success or account management teams in a technology environment. Candidates should have experience developing scalable engagement models and driving customer adoption and retention, along with strong cross-functional collaboration and communication skills.
Skills
- Customer Success Leadership
- Team Management
- Account Management
- Customer Lifecycle Management
- Scalable Engagement Models
- Customer Adoption
- Customer Retention
- Cross-Functional Collaboration
- Communication
- Performance Metrics
- Operational Structure
- Service Delivery
- Enterprise Account Management
Benefits
- Competitive Salary
- Professional Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Technology
- Sales
Keywords
- Customer Success
- Account Management
- Enterprise Accounts
- Customer Lifecycle
- Initial Deployment
- Renewals
- Customer Engagement
- Scalable Engagement Models
- Customer Adoption
- Customer Retention
- Customer Satisfaction
- Cross-Functional Collaboration
- Sales
- Product
- Marketing
- Customer Support
- Performance Metrics
- Operational Structure
- Service Delivery
- Technology