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Added 14 mins ago
KD
Account Manager
Keurig Dr Pepper Canada
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…operations. They will work in collaboration with the Customer team lead -National account West and manage Federated Coop, London Drugs, and other west account business. The successful…
Added 14 mins ago
QD
Manager, Financial Planning & Analysis
Qu Data Centres
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Lead Qu's annual budgeting process across all business functions.
Added 14 mins ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…
Added 14 mins ago
GR
Technical Sales & Market Development Manager – Canada
Go RH
Montreal, QC
- Full-time
Represent and promote technical product offerings to key specifiers: mechanical engineers, foodservice consultants, HVAC contractors, and private chain accounts.
Added 14 mins ago
SI
Keyholder
SNDL Inc.
London, ON · Value Buds London (Fanshawe)
- Part-time
Provide product recommendations and cannabis education
Added 14 mins ago
SI
Keyholder
SNDL Inc.
London, ON · Value Buds London Wellington
- Part-time
Provide product recommendations and cannabis education
Added 14 mins ago
SI
Keyholder
SNDL Inc.
London, ON · Value Buds Wharncliffe
- Part-time
Provide product recommendations and cannabis education
Added 14 mins ago
SI
Keyholder
SNDL Inc.
AB · Value Buds West Granville
- Part-time
Provide product recommendations and cannabis education
Added 14 mins ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address…
Added 14 mins ago
FM
Quality Engineer
FluidAI Medical
Kitchener, ON
- $70,000 to $85,000 CAD / year
Lead and support component/product inspection and qualification activities.
Added 14 mins ago
BB
Electrician
Bosch Building Technologies
Fort St. John, BC
- $35 to $45 CAD / hour
- Full-time
Added 14 mins ago
BB
Electrician
Bosch Building Technologies
Quesnel, BC
- $35 to $45 CAD / hour
- Full-time
Added 14 mins ago
BB
Electrician
Bosch Building Technologies
Vanderhoof, BC
- $35 to $45 CAD / hour
- Full-time
Added 14 mins ago
LW
District Manager
Lammle's Western Wear
Calgary, AB
- $75,000 to $85,000 CAD / year
Empower, Lead, and challenge all Lammle’s store managers and staff to meet and exceed performance expectations in alignment with the overall company goals
Added 29 mins ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…content, digital marketing, campaign management and optimization, lead nurturing, and ongoing marketing…
Added 29 mins ago
F
Technical Co-founder - AI Collections Agent
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 29 mins ago
BB
Electrician
Bosch Building Technologies North America
Vanderhoof, BC
- Full-time
Added 29 mins ago
F
Co-Founder & CEO - AI-Native Mortgage Processing
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Closeline, an AI-native mortgage origination venture. This is a co-founder partnership with meaningful founder equity, not a salaried…
Added 29 mins ago
F
Co-Founder & CEO - AI-Native Mortgage Processing
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Closeline, an AI-native mortgage origination venture. This is a co-founder partnership with meaningful founder equity, not a salaried…
Added 29 mins ago
F
Technical Co-founder
FutureSight
Canada
- Full-time
FutureSight is seeking an applied AI builder to co-found and lead the technical direction of a new B2B AI venture from the ground up. This is a co-founder partnership with founder-level…
Added 29 mins ago
F
Co-Founder & CEO - Supply Chain Tech | AI Returns Recovery
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Riuso, an AI recommerce venture. This is a co-founder partnership with meaningful founder equity, not a salaried executive role.
Added 29 mins ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 29 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 29 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Foundry, an AI-Native Recruiting Agency currently in build at FutureSight. This is a co-founder partnership with meaningful founder equity,…
Added 29 mins ago
F
Technical Co-founder
FutureSight
Canada
- Full-time
FutureSight is seeking an applied AI builder to co-found and lead the technical direction of a new B2B AI venture from the ground up. This is a co-founder partnership with founder-level…

Haystack

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership position shapes the team's operational structure while collaborating closely with cross-functional departments to maximize overall customer value.

The Role

Lead and scale a regional customer success team managing the full customer lifecycle from initial deployment through renewal

Design and implement scalable, efficient engagement models to support a high volume of accounts

Partner with sales, product, marketing, and support teams to align on strategies that drive customer satisfaction and retention

Establish performance metrics and operational structures to optimize team execution and service delivery

What You'll Need

Proven leadership experience managing customer success or account management teams within a technology environment

Strong background in developing scalable engagement models and driving customer adoption and retention strategies

Excellent cross-functional collaboration and communication skills with the ability to work effectively across multiple departments

What's On Offer

Competitive salary

Comprehensive employee benefits package

Opportunities for professional growth within an established technology organization

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and scale a regional customer success team responsible for enterprise accounts throughout deployment, adoption, engagement, and renewal. Develop scalable engagement models and operational structures, establish performance metrics, and collaborate with sales, product, marketing, and support to improve customer satisfaction and retention.

Requirements

Requires proven leadership managing customer success or account management teams in a technology environment. Candidates should have experience developing scalable engagement models and customer adoption and retention strategies, along with strong cross-functional collaboration and communication skills.

Skills

Customer Success Leadership
Team Management
Account Management
Customer Lifecycle Management
Customer Engagement
Customer Adoption
Customer Retention
Scalable Engagement Models
Cross-Functional Collaboration
Communication
Performance Metrics
Operational Structure
Service Delivery
Enterprise Account Management

Benefits

Competitive Salary
Professional Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Team Leadership
Account Management
Customer Lifecycle
Customer Engagement
Customer Adoption
Customer Retention
Renewals
Scalable Engagement Models
Technology
Cross-Functional Collaboration
Sales
Product
Marketing
Customer Support
Customer Satisfaction
Performance Metrics
Operational Structure
Service Delivery

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