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Added 7 mins ago
H
Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 7 mins ago
CM
Operations Supervisor
Carter Murray
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 7 mins ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
Lead customer assessments and applications analysis to translate technical challenges into commercial opportunities.
Added 23 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Added 23 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
1 year of retail, customer service, or professional experience preferred
Added 23 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
1 year of retail, customer service, or professional experience preferred
Added 38 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Proven experience with a track record of success in a direct hunting, B2B sales role and quota achievement.
Added 38 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Proven experience with a track record of success in a direct hunting, B2B sales role and quota achievement.
Added 53 mins ago
AH
Lead Packer (Forklift Required)
Archmill House
Hamilton, ON · Ancaster, Ontario
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 53 mins ago
EF
Retail Sales Representative - Ottawa
Encore Field Marketing Solutions Inc.
Ottawa, ON · ON, Ottawa, CA-ON
- Full-time
At Encore, we feel that no matter your background, what’s most important to your success and ours is the way you interact with others. Don’t get us wrong, if you have the right experience…
Added 53 mins ago
W
Senior Group Director, People Operations
Worley
Calgary, AB · Edmonton, AB
- Full-time
…talent and specialist capability globally, balancing schedules, customer commitments, cost, risk and employee…
Added 1 hour ago
AH
Lead Packer (Forklift Required)
Archmill House
Ancaster, ON
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 1 hour ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Lead discovery with bankers, operations teams, product owners, risk partners, and technology teams to understand business objectives, pain points, workflows, decisions, data needs, and user…
Added 1 hour ago
M
Strategic Enterprise Executive
Meltwater
Toronto, ON
- Full-time
Collaborate with internal teams such as Customer Success Managers and Account Managers to ensure a seamless implementation process.
Added 1 hour ago
F
Sales & Customer Success Associate (Founding Team)
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
We care more about initiative, judgment, curiosity and how fast you learn than about an impressive résumé. Sales or customer-success experience helps but isn't required. Experience selling…
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Belleville, ON
…retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our…
Added 1 hour ago
T
Supervisor, Production (Control Panel - Day Shift)
Thermon
Calgary, AB
- Full-time
We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and…
Added 1 hour ago
T
Supervisor, Production (Control Panel 2nd Shift)
Thermon
Calgary, AB
- Full-time
We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and…
Added 2 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 2 hours ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 2 hours ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 2 hours ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 2 hours ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 2 hours ago
K
Head of Retention & CX, DTC Ecommerce
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
…lower churn, significantly higher lifetime value, and a better customer experience across the board. Success is lower churn, stronger retention, much higher lifetime value, more revenue…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…

Haystack

Customer Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership position shapes the team's operational structure while collaborating closely with cross-functional departments to maximize overall customer value.

The Role

Lead and scale a regional customer success team managing the full customer lifecycle from initial deployment through renewal

Design and implement scalable, efficient engagement models to support a high volume of accounts

Partner with sales, product, marketing, and support teams to align on strategies that drive customer satisfaction and retention

Establish performance metrics and operational structures to optimize team execution and service delivery

What You'll Need

Proven leadership experience managing customer success or account management teams within a technology environment

Strong background in developing scalable engagement models and driving customer adoption and retention strategies

Excellent cross-functional collaboration and communication skills with the ability to work effectively across multiple departments

What's On Offer

Competitive salary

Comprehensive employee benefits package

Opportunities for professional growth within an established technology organization

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and scale a regional customer success team responsible for enterprise accounts throughout the customer lifecycle, from deployment through renewal. Develop scalable engagement models, establish performance metrics and operational structures, and collaborate with sales, product, marketing, and support teams to improve customer value, satisfaction, adoption, and retention.

Requirements

Requires proven leadership experience managing customer success or account management teams in a technology environment. Candidates should have experience developing scalable engagement models and driving customer adoption and retention, along with strong cross-functional collaboration and communication skills.

Skills

Customer Success Leadership
Team Management
Account Management
Customer Lifecycle Management
Customer Engagement
Customer Adoption
Customer Retention
Scalable Engagement Models
Cross-Functional Collaboration
Communication
Performance Metrics
Operational Structure
Service Delivery
Enterprise Account Management

Benefits

Competitive Salary
Professional Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Enterprise Accounts
Technology
Customer Lifecycle
Deployment
Renewals
Customer Engagement
Customer Adoption
Customer Retention
Scalable Engagement Models
Cross-Functional Collaboration
Sales
Product
Marketing
Customer Support
Performance Metrics
Operational Structure
Service Delivery
Customer Satisfaction

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