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Added 4 mins ago
BH
Customer Implementation & Training Specialist (ERP Software) - SDC
Beacon Holdings
Remote, Canada
- Full-time
- Remote
…requirements into practical workflows and giving their teams the knowledge to use the system…
Added 4 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
A good knowledge of various beauty products and services available
Added 18 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 18 mins ago
CM
Senior Specialist, Derivatives Operations
CIBC Mellon
Toronto, ON
- Contract
…mutual funds, ETFs and separately managed accounts. The Senior Specialist, Derivative Operations ensures that all derivative transactions that are incoming from various sources are…
Added 18 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 18 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 18 mins ago
M
Specialist, Claims
Morguard
Mississauga, ON
- Full-time
In this fast-paced role, the Specialist, Claims works within a team to identify and manage a wide range of daily risks affecting the organization, its employees, and its clients.
Added 18 mins ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers. Work closely with the offshore cash and…
Added 18 mins ago
CM
Senior Specialist, Custody Services
CIBC Mellon
Toronto, ON
- Full-time
The Senior Specialist, Custody Services will provide day-to-day support to Custody Services in Toronto and Pune India in the form of professional client service, account oversight and risk…
Added 18 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…in hardware or software load balancing solutions, in-depth knowledge of SIEM (Security Information and Event Management) solutions and End-point Detection and Response (EDR)…
Added 18 mins ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
…other HCPs) as a Pharma partner with exceptional product and TA knowledge. Assists in the development of the ICP and accountable for the implementation of the MCCP, programs and actions…
Added 18 mins ago
WC
Human Resources Business Partner (2026-411-CS)
WoodGreen Community Services
Toronto, ON
- Contract
…Resources Business Partner (HRBP) will serve as a consultant to management on HR-related issues, act as a champion for organizational talent and growth, and drive HR initiatives to enhance…
Added 18 mins ago
RA
Environmental, Health, & Safety Specialist
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
We are seeking an EHS Specialist to support health, safety, and environmental programs, management system compliance, and continuous improvement initiatives across the site. This role…
Added 34 mins ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 34 mins ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Winnipeg, MB
- Full-time
…including subordinated debt, equipment leasing, derivatives, cash management, and trade finance. The team assesses financing opportunities of $10,000,000 or more, both on a syndicated and…
Added 34 mins ago
Logistics Coordinator & Material Handler (3month contract)
Ballard Spahr LLP
Vancouver, BC
Knowledge of warehouse operations and materials handling
Added 34 mins ago
B
Specialist, Customer Experience Transformation
BCAA
*Head Office
- Full-time
As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data…
Added 48 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Strong working knowledge in one or more of the following aspects:
Added 48 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 48 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 48 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 48 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 48 mins ago
SD
Executive Assistant to the Secretary Treasurer - Communications Specialist
School District 67 (Okanagan Skaha)
Penticton, BC
- $75,858 to $94,822 CAD / year
- Full-time
Working directly with the Secretary-Treasurer and the Board of Education, the Executive Assistant/Communications Specialist is responsible for providing a broad range of senior…
Added 48 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 48 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…

Haystack

Customer Support Specialist

Canada

$65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional service.

The Role

Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.

Lead product demonstrations and onboarding sessions while providing real-time troubleshooting via phone, chat, and video.

Tailor communication styles to meet the diverse needs of users, ranging from software-savvy practitioners to those requiring more guidance.

Engage in a fast-paced environment where priorities shift quickly and quality of service is prioritized over rigid scripts.

What You'll Need

A strong aptitude for live, front-facing problem-solving and building relationships through video and digital channels.

High learning agility and the ability to master a deep, multi-faceted product suite.

A collaborative mindset, with a willingness to receive regular feedback and adapt to evolving workflows.

A commitment to excellence and a proactive approach to identifying ways to improve the customer experience.

What's On Offer

Annual salary of $65,000 CAD.

Opportunities for career growth and progression into specialized roles or leadership paths.

A culture that emphasizes continuous learning, professional development, and meaningful impact.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Manage customer support, sales, and onboarding to help clinic practitioners get value from the platform. Lead demonstrations and onboarding sessions, troubleshoot issues through phone, chat, and video, and adapt communication to users' needs.

Requirements

The role requires strong live problem-solving and relationship-building skills, high learning agility, and the ability to master a complex software product. Candidates should be collaborative, receptive to feedback, adaptable to changing workflows, and proactive about improving customer experience.

Skills

Customer Support
Live Problem-Solving
Relationship Building
Product Demonstrations
Customer Onboarding
Troubleshooting
Phone Support
Chat Support
Video Communication
Product Knowledge
Communication Adaptability
Collaboration
Feedback Adaptability
Customer Experience Improvement
Sales

Benefits

Career Growth Opportunities
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Practice Management Platform
Health And Wellness Clinics
Software
Customer Support
Sales
Customer Onboarding
Product Demonstrations
Troubleshooting
Phone Support
Chat Support
Video Support
Customer Experience
Relationship Building
Live Problem-Solving
Product Knowledge
Communication
Learning Agility
Collaboration
Feedback
Workflow Adaptability
Continuous Learning
Professional Development

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