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Haystack

Customer Support Specialist

Canada

$65,000 CAD / year · Full-time

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Job details

Pay: $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional service.

The Role

Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.

Lead product demonstrations and onboarding sessions while providing real-time troubleshooting via phone, chat, and video.

Tailor communication styles to meet the diverse needs of users, ranging from software-savvy practitioners to those requiring more guidance.

Engage in a fast-paced environment where priorities shift quickly and quality of service is prioritized over rigid scripts.

What You'll Need

A strong aptitude for live, front-facing problem-solving and building relationships through video and digital channels.

High learning agility and the ability to master a deep, multi-faceted product suite.

A collaborative mindset, with a willingness to receive regular feedback and adapt to evolving workflows.

A commitment to excellence and a proactive approach to identifying ways to improve the customer experience.

What's On Offer

Annual salary of $65,000 CAD.

Opportunities for career growth and progression into specialized roles or leadership paths.

A culture that emphasizes continuous learning, professional development, and meaningful impact.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Provide customer support, sales assistance, and onboarding to help health and wellness practitioners get value from the platform. Lead demonstrations and onboarding sessions, troubleshoot issues in real time through phone, chat, and video, and adapt communication to users’ needs.

Requirements

The role requires strong live problem-solving and relationship-building skills, along with the ability to quickly learn a complex software product. Candidates should be collaborative, receptive to feedback, adaptable to changing workflows, and proactive about improving the customer experience.

Skills

Customer Support
Live Troubleshooting
Product Demonstrations
Customer Onboarding
Relationship Building
Communication
Product Learning Agility
Adaptability
Collaboration
Customer Experience Improvement
Sales

Benefits

Career Growth Opportunities
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Sales
Customer Onboarding
Practice Management Platform
Health And Wellness Clinics
Software
Product Demonstrations
Troubleshooting
Phone Support
Chat Support
Video Support
Customer Experience
Relationship Building
Communication
Learning Agility
Collaborative Mindset
Feedback
Workflow Adaptation

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