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Added 5 mins ago
Electrical/Electronic Design Engineer
National Research Council Canada
Ottawa, ON
Added 11 mins ago
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Instrumentation Administrator
Propak
Airdrie, AB
- Full-time
Added 11 mins ago
OV
Relief Coordinator, Food Services - Part Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
Specifically, your responsibilities will include:
Added 11 mins ago
Civil Engineer-in-Training, Municipal Engineering
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This role offers a balance of technical design and field review responsibilities, providing valuable experience across the full project lifecycle while working alongside industry-leading…
Added 11 mins ago
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Associate Lawyer
Clyde & Co
Vancouver, BC
- Full-time
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Consultant, Forensics and Litigation Support
MNP
Toronto, ON
- Full-time
Added 11 mins ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Full-time
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Added 11 mins ago
FC
Produce Clerks (FT & PT)
Federated Co-operatives Limited
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- Full-time
Added 11 mins ago
BH
Scheduling Coordinator
Bayshore HealthCare
Halifax, NS
- Full-time
…the needs of clients. This involves a variety of tasks and responsibilities: Understanding Staffing Requirements, Maintaining Provider Availability Information, Matching Providers to…
Added 11 mins ago
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Simulator Technician
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Hamilton, ON · Mississauga, ON · Toronto, ON
- Full-time
Key responsibilities will include, but are not limited to:
Added 11 mins ago
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Mechanical Project Coordinator
Black & McDonald Limited
Ottawa, ON
- $60,000 to $70,000 CAD / year
- Full-time
Duties and responsibilities include but are not limited to:
Added 11 mins ago
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Director, BMO Capital Partners (BMOCP)
BMO
Toronto, ON · FCP
- Full-time
…opportunities and manage/monitor the portfolio. The day-to-day responsibilities of the Director will…
Added 11 mins ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
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Senior DevOps Developer
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Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Added 11 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Added 11 mins ago
BP
Retail Lead
Bass Pro Shops
Abbotsford, BC
- Full-time
Added 11 mins ago
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Technician
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
Added 11 mins ago
AL
Branch Care Coordinator
Air Liquide
Edmonton, AB
- Full-time
…descriptions/position titles. While the titles may vary, the roles and responsibilities remain…
Added 11 mins ago
AM
Equity Research Analyst (Toronto or Boston)
AGF Management
Toronto, ON
- Full-time
Added 11 mins ago
AM
Equity Research Associate (Toronto or Boston)
AGF Management
Toronto, ON
- $85,000 to $120,000 CAD / year
- Full-time
Added 11 mins ago
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Porter - Colwood
Onni Group of Companies
Colwood, BC
- Full-time
Added 11 mins ago
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Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Added 11 mins ago
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AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Added 11 mins ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
…digital, social, and external partners. Establish clear ownership, responsibilities, deadlines and handoffs, helping resolve competing priorities and maintain…
Added 11 mins ago
Senior Administrative Assistant
University of Guelph
Guelph, ON

Haystack

Customer Support Specialist

Canada

$65,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional service.

The Role

Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.

Lead product demonstrations and onboarding sessions while providing real-time troubleshooting via phone, chat, and video.

Tailor communication styles to meet the diverse needs of users, ranging from software-savvy practitioners to those requiring more guidance.

Engage in a fast-paced environment where priorities shift quickly and quality of service is prioritized over rigid scripts.

What You'll Need

A strong aptitude for live, front-facing problem-solving and building relationships through video and digital channels.

High learning agility and the ability to master a deep, multi-faceted product suite.

A collaborative mindset, with a willingness to receive regular feedback and adapt to evolving workflows.

A commitment to excellence and a proactive approach to identifying ways to improve the customer experience.

What's On Offer

Annual salary of $65,000 CAD.

Opportunities for career growth and progression into specialized roles or leadership paths.

A culture that emphasizes continuous learning, professional development, and meaningful impact.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Provide customer support, sales assistance, and onboarding to help health and wellness practitioners get value from the platform. Lead demonstrations and onboarding sessions, troubleshoot issues in real time through phone, chat, and video, and adapt communication to users’ needs.

Requirements

The role requires strong live problem-solving and relationship-building skills, along with the ability to quickly learn a complex software product. Candidates should be collaborative, receptive to feedback, adaptable to changing workflows, and proactive about improving the customer experience.

Skills

Customer Support
Live Troubleshooting
Product Demonstrations
Customer Onboarding
Relationship Building
Communication
Product Learning Agility
Adaptability
Collaboration
Customer Experience Improvement
Sales

Benefits

Career Growth Opportunities
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Sales
Customer Onboarding
Practice Management Platform
Health And Wellness Clinics
Software
Product Demonstrations
Troubleshooting
Phone Support
Chat Support
Video Support
Customer Experience
Relationship Building
Communication
Learning Agility
Collaborative Mindset
Feedback
Workflow Adaptation

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