Director of Customer Success
- Canada
$243,000 to $365,000 CAD / year · Full-time
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Job details
- Pay
- $243,000 to $365,000 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.
The Role
- Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
- Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.
- Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
- Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.
- Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.
What You'll Need
- 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.
- 4+ years of experience managing enterprise-focused sellers or account management teams.
- Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.
- Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.
What's On Offer
- Annual salary of C$243,000 – C$365,000.
- Comprehensive benefits package including health, dental, and vision coverage.
- Opportunities for professional development within a high-growth organization.
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More about this job
Responsibilities
Lead and develop a distributed account management and customer success team, with responsibility for revenue targets, retention, renewals, and expansion across enterprise accounts. Build scalable sales processes and account-planning practices, collaborate across product, support, and implementation, and sponsor strategic customer relationships.
Requirements
Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise sellers or account management teams. Candidates should have a record of scaling high-performing quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.
Skills
- Team Leadership
- Account Management
- Customer Success
- SaaS Sales
- Enterprise Sales
- Revenue Growth
- Customer Retention
- Renewal Negotiations
- Account Expansion
- Sales Process Development
- Account Planning
- Sales Analytics
- Revenue Forecasting
- CRM Platforms
- Cross-Functional Collaboration
Benefits
- Health Coverage
- Dental Coverage
- Vision Coverage
- Professional Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Customer Service & Support
- Technology
Keywords
- Technology
- Customer Success
- Account Management
- SaaS Sales
- Enterprise Sales
- Revenue Growth
- Customer Retention
- Renewal Negotiations
- Account Expansion
- Quota-Carrying Teams
- Sales Processes
- Account Planning
- Operational Playbooks
- Sales Analytics
- Revenue Forecasting
- CRM Platforms
- Customer Lifecycle
- Value Realization
- Strategic Accounts
- Cross-Functional Collaboration
- Product
- Customer Support
- Implementation