Director of Customer Success
- Canada
$243,000 to $365,000 CAD / year · Full-time
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Job details
- Pay
- $243,000 to $365,000 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.
The Role
- Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
- Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.
- Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
- Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.
- Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.
What You'll Need
- 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.
- 4+ years of experience managing enterprise-focused sellers or account management teams.
- Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.
- Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.
What's On Offer
- Annual salary of C$243,000 – C$365,000.
- Comprehensive benefits package including health, dental, and vision coverage.
- Opportunities for professional development within a high-growth organization.
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More about this job
Responsibilities
Lead and mentor a distributed account management and customer success team to achieve revenue targets, retain and renew customers, and identify expansion opportunities in enterprise accounts. Build scalable sales processes and account planning practices, collaborate across product, support, and implementation, and serve as executive sponsor for strategic customers.
Requirements
Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise sellers or account management teams. Candidates should have a record of building and scaling quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.
Skills
- Team Leadership
- Account Management
- Customer Success
- Enterprise Sales
- Revenue Growth
- Customer Retention
- Renewal Negotiations
- Account Expansion
- Sales Process Development
- Account Planning
- Operational Playbooks
- Cross-Functional Collaboration
- Executive Sponsorship
- Sales Analytics
- Revenue Forecasting
- CRM Platforms
Benefits
- Health Coverage
- Dental Coverage
- Vision Coverage
- Professional Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Customer Service & Support
- Technology
Keywords
- SaaS
- Enterprise Sales
- Account Management
- Customer Success
- Revenue Growth
- Customer Retention
- Renewal Negotiations
- Account Expansion
- Quota-Carrying Teams
- Sales Processes
- Account Planning
- Operational Playbooks
- Customer Lifecycle
- Value Realization
- Strategic Accounts
- Sales Analytics
- Revenue Forecasting
- CRM Platforms
- Cross-Functional Collaboration
- Technology