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Added 3 mins ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Added 3 mins ago
WC
(CAN) Consumables Lead Department Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
…the Consumables Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 3 mins ago
MC
Snowcat Operator (Fly In- Fly out)
Matrix Camps, Logistics and Aviation
Yellowknife, NT
- Full-time
Added 3 mins ago
MC
Snowcat Operator (Fly In- Fly out)
Matrix Camps, Logistics and Aviation
AB · Edmonton, AB
- Full-time
Added 3 mins ago
BR
Seasonal Retail Sales Associate - New Westminster
Banana Republic
New Westminster, BC
- Part-time
Added 3 mins ago
AC
Food Prep Worker
Aramark Canada
Calgary, AB
- Full-time
Added 3 mins ago
TD
Arborist Crew Leader
The Davey Tree Expert Company
Calgary, AB
- Full-time
Added 3 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
FH
Royal Service Supervisor
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Added 3 mins ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with…
Added 3 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By…
Added 3 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
FC
Department Supervisor-Produce
Federated Co-operatives Limited
AB · Edmonton, AB
- Full-time
Added 3 mins ago
VF
Member Advisor (Orchard Plaza Branch)
Valley First
Kelowna, BC
- $46,900 to $50,200 USD / year
- Full-time
The Member Advisor delivers front line service by identifying and responding to member needs through thoughtful financial conversations. This role enhances digital literacy by assisting…
Added 3 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Company Description Expertise AI helps enterprises in traditional industries deploy AI agents that enhance sales and customer experience operations. The company’s forward-deployed engineers…
Added 3 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
Added 3 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 3 mins ago
AC
Housekeeper
Aramark Canada
Toronto, ON
- Full-time
Added 3 mins ago
S
Account Representative II (Events - Canada)
SME
Markham, ON
- Full-time
Added 3 mins ago
MC
Snowcat Operator (Fly In- Fly out)
Matrix Camps and Logistics
AB · Edmonton, Alberta
- Other

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and develop a distributed account management and customer success team, with responsibility for revenue targets, retention, renewals, and expansion across enterprise accounts. Build scalable sales processes and account-planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise sellers or account management teams. Candidates should have a record of building high-performing quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

Customer Success
Account Management
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Team Leadership
Sales Process Development
Account Planning
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms
Executive Account Management

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Sales
Customer Success
Account Management
Revenue Growth
Customer Retention
Renewal Negotiations
Expansion Opportunities
Enterprise Accounts
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Executive Sponsorship
Quota-Carrying Teams
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration
Product
Customer Support
Implementation

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