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Added 41 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Added 41 mins ago
I
Partner Enablement Leader
Intuit
Toronto, ON
- Full-time
You will work across Sales, Partnerships, Product, Marketing, Customer Success, Legal and Finance, each with its own priorities. The role reports to the Director of Sales Enablement.
Added 57 mins ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
…and operational resilience programs. Reporting to the Senior Director of Business Continuity and Development, this role supports the organization’s ability to prepare for, respond to, and…
Added 1 hour ago
AH
Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Working in a multi-disciplinary team, reporting to the Director of EHS Operations, the Manager supports a team of Supervisors who lead front-line healthcare teams. As a culture change…
Added 1 hour ago
AH
Manager
Alberta Health Services
Rimbey, AB
- Full-time
…and procedures. The position ensures continuity of day to day operations of the department. The LTC manager is a key position to lead the team of staff working within the unit fostering a…
Added 1 hour ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Direction of the Director of Housekeeping/Facilities, the Executive Housekeeper will be responsible for the highest quality of cleanliness and condition within the hotel and Event…
Added 1 hour ago
CM
Development Officer
Coal Mine Theatre
Toronto, ON
- Full-time
…Fundraising has been led personally by Ted Dykstra, the Artistic Director. As Coal Mine’s first dedicated fundraising role, the Development Officer will work closely with Ted to both raise…
Added 2 hours ago
MB
Merchandising Coordinator/ Coordonnateur, Marchandisage
Maison Birks
Montreal, QC
- Full-time
Under the general direction of the Director of merchandising, Watches the Merchandising Coordinator supports day-to-day merchandising operations by managing product setup, order processing,…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
BC · Scotch Creek, BC
- Full-time
…Primary Care Supervisor, a Clinical Counsellor, and an Executive Director who manages the overall operations of the health center. Our team also consists of regular locum doctors who…
Added 4 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Leduc, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 4 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 4 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 4 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Spruce Grove, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 4 hours ago
Project Director - Major Projects
Forbes Bros. Group of Companies
AB
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 4 hours ago
Senior Resource Manager
BIMM
Toronto, ON
Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing…
Added 4 hours ago
Director, Offensive Security
Varicent
Toronto, ON
We're looking for a hands-on Director of Offensive Security to lead and evolve our offensive security program across applications, cloud environments, enterprise systems, and AI-enabled…
Added 4 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Director.
Added 4 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 4 hours ago
Senior AI Applied Value Architect
Celonis
Canada
…business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship. Flawless English communication with commanding executive…
Added 4 hours ago
Applied AI Value Architect
Celonis
Canada
…business unit transformation programs. Expert at mobilizing VP/Director-level sponsorship. Flawless English communication with commanding executive…
Added 4 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Pramod Rao, Sr. Director, Software Engineering
Added 4 hours ago
LK
Interim Director, Human Resources
LHH Knightsbridge
Calgary, AB
- Contract
Our client is a Canadian retail organization with a global footprint. They are urgently seeking an Interim Director of Human Resources to bridge the gap until a permanent candidate is…
Added 4 hours ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
As our Director of Sales and Catering, you will be the driving force behind the strategic planning and execution of sales and catering initiatives across our three independent, boutique…
Added 4 hours ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
You'll ensure HR policy and collective agreements are applied consistently, partner closely with Operations leaders on site-level workforce priorities, and identify people and labour risks…
Added 4 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and develop a distributed account management and customer success team, with responsibility for revenue targets, retention, renewals, and expansion across enterprise accounts. Build scalable sales processes and account-planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise sellers or account management teams. Candidates should have a record of building high-performing quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

Customer Success
Account Management
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Team Leadership
Sales Process Development
Account Planning
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms
Executive Account Management

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Sales
Customer Success
Account Management
Revenue Growth
Customer Retention
Renewal Negotiations
Expansion Opportunities
Enterprise Accounts
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Executive Sponsorship
Quota-Carrying Teams
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration
Product
Customer Support
Implementation

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