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Added 8 mins ago
PG
Account Director
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
The Account Director’s primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for the delivery of a strong, efficient…
Added 8 mins ago
Director, Securities Operations
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
As the Director, Securities Operations, you will provide strategic and operational leadership for the teams supporting securities advisors, portfolio managers and clients across IPC One,…
Added 8 mins ago
LT
Account Director
Leo Toronto
Toronto, ON
- Full-time
The Account Director’s primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for the delivery of a strong, efficient…
Added 8 mins ago
TT
Junior Textile Product & Sampling Coordinator
Threadcount Textile & Design
Toronto, ON
- Full-time
You'll work closely with our Creative Director and Sales Manager, gaining experience in textile sampling, sales operations, product development and collection launches.
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Montreal, QC
- Full-time
Added 8 mins ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Le ou la directeur(trice), R-D relève du vice-président, Ingénierie et dirige les opérations de R-D.
Added 8 mins ago
OI
Director of Strategic Initiatives
Otodata Industrial Gas
Montreal, QC
- Full-time
The Director of Strategic Initiatives leads the execution of Otodata's value creation plan, reporting to the CEO. The role has two halves. First, the DSI personally manages 1-2 major…
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Oakville, ON
- Full-time
…responsible for driving growth across both established brands and new product launches within the endocrinology community. Your territory will include GTA West (Oakville -Niagara &…
Added 23 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Vancouver, BC
- Full-time
…responsible for driving growth across both established brands and new product launches within the endocrinology community. Your territory will include British Columbia…
Added 23 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
…Sales, Marketing, Procurement, Logistics, and meat processing operations teams to support customer growth, product availability, service levels, and overall business…
Added 38 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
…responsible for driving growth across both established brands and new product launches within the endocrinology community. Your territory will include Alberta…
Added 53 mins ago
MC
Director, Sales and Business Development
Masco Canada
Mississauga, ON · St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
WE ARE HIRING! Director, Sales and Business Development (Hybrid - St. Thomas, ON Office)
Added 2 hours ago
Shift Supervisor
BWXT
Ottawa, ON
Responsible and accountable for day-to-day oversight of manufacturing processes, staff and activities in the Operations area for Radiopharmaceuticals, Medical Isotopes and/or Medical…
Added 3 hours ago
G
Operations Manager
goswim.ca
Ottawa, ON · Nepean, ON
- Full-time
We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.
Added 3 hours ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
We are scaling. One of the largest deals in our history is in delivery, our consumer product launches in January, and volumes are about to step up across both businesses. We need a leader…
Added 4 hours ago
Director, External Manufacturing & Supply Operations
Apotex
Toronto, ON · North York, ON
Accountable for the operational performance of product in assigned portfolio (Supply, Service, External Operations P&L, Quality…)
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 10 hours ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
As Executive Director, Global Markets Trading & Financing, Business Management, you will lead the Business Management function supporting the Fixed Income, Currencies & Commodities (FICC),…
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 17 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 21 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 23 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 1 day ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent…
Added 1 day ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
…effective across customer experience, visual merchandising, product flow, scheduling, loss prevention, and talent…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 1, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed team of account managers and customer success professionals, driving revenue targets, retention, renewals, and expansion across enterprise accounts. Develop scalable sales processes and account planning models, collaborate across product, support, and implementation, and serve as executive sponsor for strategic customers.

Requirements

Requires 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least 4 years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

SaaS Sales
Enterprise Sales Leadership
Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Team Leadership
Sales Process Development
Account Planning
Cross-Functional Collaboration
Executive Sponsorship
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Sales
Customer Success
Account Management
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Product
Customer Support
Implementation

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