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Added 2 mins ago
HC
Director, Engagement
Hotels Canada
Ottawa, ON
- Full-time
As Director, Engagement, you will lead the Association's membership, partnerships, events, and engagement strategy, ensuring Hotels Canada delivers exceptional value to members while…
Added 2 mins ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…This role combines what was previously split across a Group Business Director (strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping,…
Added 2 mins ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
RNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client…
Added 2 mins ago
LO
Senior Buyer (Wholesale)
Lowe OPCO Inc
Edmonton, AB
- Full-time
Assist in product development projects to create custom proprietary products from scratch.
Added 18 mins ago
TW
Director, Dealer Finance Operations
Thrive Wealth Management
Regina, SK
- Full-time
Coaching and supporting leaders across operations and business development to drive performance, accountability, and results.
Added 18 mins ago
CC
Director, Indigenous & Stakeholder Relations
Compass Canada
ON · Mississauga, ON
- Full-time
Key internal partnerships: Business Development, Operations, Strategic Alliance Group (SAG), Legal, and Sector/Operations Leadership Teams
Added 18 mins ago
CC
Manager, Business Development - Western Canada
Compass Canada
Calgary, AB
- Full-time
The Manager, Business Development will report to and support a Director, Business Development in their pursuit of new business opportunities, pipeline development, and the creation of…
Added 18 mins ago
CC
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Canada
Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As our Director of Business Development, you'll be on the front lines of growth, partnering with mining operators, visiting remote sites, traveling extensively throughout Eastern Canada,…
Added 18 mins ago
CC
Director, Business Development - Corporate Business & Industry Hospitality
Compass Canada
Calgary, AB · Vancouver, BC
- Full-time
The Director, Business Development is responsible for driving new business growth across Western Canada within the Corporate Business & Industry (B&I) sector. This is a high-impact,…
Added 18 mins ago
CC
Director of Business Development, Sports and Entertainment
Compass Canada
Mississauga, ON · Toronto, ON · ON
- Full-time
Compass Group Canada is seeking a Director, Business Development to help drive growth across our Sports & Entertainment portfolio. This is a senior leadership opportunity for a highly…
Added 18 mins ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
…within Food Service and Hospitality sectors. Reporting to the Director, Retail Execution, you will work closely with regional operations leaders and unit operators to ensure disciplined…
Added 18 mins ago
CO
Human Resources Coordinator
County of Middlesex
London, ON
- Full-time
…employee and labour relations, health and safety, and training and development within the County of Middlesex. The successful candidate will be integral in the implementation and…
Added 48 mins ago
SA
Finance Business Partner (FP&A)
Schema App
Remote, Canada
- $105,000 to $110,000 CAD / year
- Full-time
- Remote
The Finance Business Partner will play a key role in building the next stage of Schema App’s Finance function. This role will support the Director of Finance with financial planning &…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
Added 5 hours ago
NB
Director, Portfolio Management
National Bank of Canada
Surrey, BC
- Full-time
a Director, Portfolio Management in the Commercial Banking team at National
Added 5 hours ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Product Director Insurance within the Strategy, Growth and Business Capabilities team at National Bank means acting as the owner of an insurance product portfolio. In this…
Added 6 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
Reporting to the Director of Development and working closely with the Development Officer and Sr. Marketing Manager, this role supports the planning and execution of major fundraising…
Added 6 hours ago
BC
Director, Construction (Life Sciences)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Business development: Support pursuit strategies and major proposals with project delivery expertise, share client intelligence on priorities, budget sensitivity, and risk tolerance, join…
Added 7 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 7 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
If you’re looking for a role where you can operate with autonomy, have real input into the business, and grow into more senior leadership, this is that opportunity.
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 8 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 8 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
Drive continuous improvement: Suggest ideas to improve how business development activities are coordinated, tracked and reported.
Added 8 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Set product direction and measurable outcomes for the product family with the Director of Product Management; align the areas owned by your Product Owners with customer needs and Aviso's…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 1, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed team of account managers and customer success professionals, driving revenue targets, retention, renewals, and expansion across enterprise accounts. Develop scalable sales processes and account planning models, collaborate across product, support, and implementation, and serve as executive sponsor for strategic customers.

Requirements

Requires 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least 4 years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

SaaS Sales
Enterprise Sales Leadership
Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Team Leadership
Sales Process Development
Account Planning
Cross-Functional Collaboration
Executive Sponsorship
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Sales
Customer Success
Account Management
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Product
Customer Support
Implementation

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