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Added 13 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…technology partner ecosystem. This role is for an experienced, business-oriented, and results-driven IT leader who can combine strategic vision with excellent execution. Your Key…
Added 13 mins ago
UO
Sessional Instructor: ISEC 651, Department of Computer Science, Faculty of Science
University of Calgary
Calgary, AB
- Full-time
…hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit…
Added 13 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
CB
Assembler 1
Cornerstone Building Brands
Calgary, AB
- Full-time
…range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry…
Added 13 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Montreal, QC
- Full-time
Being part of a family-owned business committed to the community
Added 13 mins ago
LV
MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Being part of a family-owned business committed to the community
Added 13 mins ago
AA
Senior Procurement Specialist
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
Develop and execute sourcing and categories aligned with business objectives
Added 13 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…high-performing strategies that generate a tangible impact on our business objectives. Their daily challenge: transforming data into opportunities, strategies into results, and ideas into…
Added 13 mins ago
AI
Procurement Specialist
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 13 mins ago
AI
Torcher
American Iron & Metal (AIM)
Sault Ste. Marie, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 13 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON
- $75,000 to $246,000 CAD / year
- Full-time
We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a…
Added 13 mins ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
Meaningful work that drives professional development.
Added 13 mins ago
S
Scientist (SRI) - Physical Sciences - Regular Full-Time 2026-19197 (2026-19197)
Sunnybrook
Toronto, ON
- Full-time
…imaging. Research areas include but are not limited to the development of novel biomedical imaging methods, image-guided therapeutics, molecular therapeutic agents, image analysis methods…
Added 13 mins ago
GR
Vice President of Construction
Goldbeck Recruiting
Vancouver, BC · Greater Vancouver, BC
- $225,000 to $285,000 CAD / year
- Full-time
Support pre-construction and business development as the senior operations expert in front of clients
Added 13 mins ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
You will operate as a hands-on technical leader, advisor, and thought leader, influencing organizational direction through your technical expertise, and as an individual contributor, guide…
Added 13 mins ago
CM
Account Manager
Cyclic Materials
Toronto, ON
- Full-time
…Account Executive. The Account Executive will lead field-based business development and strategic relationship building, while the Account Manager will provide the inside-sales coordination…
Added 14 mins ago
Sales Representative (Kamloops BC)
Orica
Kamloops, BC
…progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and…
Added 14 mins ago
Assistant Vice President, Process Excellence
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business…
Added 14 mins ago
V
Bilingual Energy Sales Representative - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Added 14 mins ago
V
Jr. Infrastructure Sales Representative - GTA
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a Junior Infrastructure Sales Representative to join our team in the GTA, supporting infrastructure business development focused on water, wastewater, liner applications,…
Added 14 mins ago
V
Energy Sales Representative - GTA
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for an Energy Sales Representative to drive business development across the GTA, focusing on process and power piping infrastructure for large-scale projects in Power…
Added 14 mins ago
WM
Manager II, District - Collection
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
Added 14 mins ago
W
Warehouse QA Coordinator (Auditor)
Wesco
Edmonton, AB
- Full-time
When you join Wesco, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. With our best-in-class product and…
Added 14 mins ago
F/
Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 14 mins ago
B
VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
As a key leader in Toronto, you will strengthen BMO’s market presence, drive new business growth, and cultivate a disciplined, client-focused sales culture. Success in this role requires…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed team responsible for account management and customer success, driving revenue, retention, renewals, and expansion across enterprise accounts. Build scalable sales processes and account-planning playbooks, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least 4 years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

Team Leadership
Account Management
Customer Success
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Sales Process Development
Account Planning
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technology
Customer Success
Account Management
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Expansion Opportunities
Enterprise Accounts
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Executive Sponsorship
Quota-Carrying Teams
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration
Product
Customer Support
Implementation

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