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Added 10 mins ago
NA
Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 24 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
North Bay, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
North Bay, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Markham, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
Engineering Lead
PERI
Calgary, AB
…personal and team-generated deliverables in accordance with professional and regulatory…
Added 55 mins ago
I
Van Route Lead
IICRC
St. John's, NL
- Full-time
Compensation: Competitive pay based on experience.
Added 55 mins ago
AS
Manager, Financial Services (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
Provides customer service and assistance by explaining and demonstrating payroll processes and application software. Maintains a calm, professional approach under continuous pressure,…
Added 55 mins ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Ideally, strong integrated experience, but more importantly, be curious and excited to learn and be exposed to different capabilities within the agency (the work we do touches everything…
Added 1 hour ago
WG
Mechanical Engineer
Western Grain Dryer Inc.
Elie, MB
- Full-time
Strong foundation in Mechanical Engineering with practical experience in agricultural or industrial equipment design.
Added 1 hour ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…compliance, and promoting safe work practices across our operations. Experience in a manufacturing environment is required; prior exposure to nuclear manufacturing protocols is considered a…
Added 1 hour ago
HE
Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Our Management Training Program provides hands-on experience across sales and marketing, leadership development, administration, and management. You’ll learn by doing, work alongside…
Added 1 hour ago
HE
Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Previous customer service experience is an asset, but not required
Added 1 hour ago
LD
TECH Specialist
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
provide quality service in a professional, courteous, and helpful manner
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
…technician labour, overtime, and related costs are built into customer rates, and translate complex analysis into clear, actionable recommendations. The position is based in Calgary or…
Added 1 hour ago
FT
Service Truck Driver (Red Deer, Edgar Industrial)
Fountain Tire
Red Deer, AB
- Other
Amazing customers to impress with your professional and friendly customer service
Added 1 hour ago
FT
Service Truck Driver, Saskatoon
Fountain Tire
Saskatoon, SK
- Other
Amazing customers to impress with your professional and friendly customer service
Added 1 hour ago
U
Senior Accountant
UPTIME
Surrey, BC
- Internship
The ideal candidate is a hands-on accounting professional who genuinely enjoys leading, supporting, and developing others. You are approachable and collaborative, but also comfortable…
Added 1 hour ago
DT
Customer Service Associate
Dollar Tree Stores
Windsor, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 hour ago
DT
Customer Service Associate
Dollar Tree Stores
Windsor, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 1 hour ago
DT
Customer Service Associate
Dollar Tree Stores
Surrey, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 hours ago
WB
Lead Product Sales
Whistler Blackcomb
Whistler, BC
- Temporary
2+ years’ experience in customer service or ticket sales required
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…des meilleurs talents et nous nous engageons à faire de votre expérience professionnelle chez nous une expérience à la fois stimulante et…
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…des meilleurs talents et nous nous engageons à faire de votre expérience professionnelle chez nous une expérience à la fois stimulante et…
Added 2 hours ago
MD
Ornamental Specialist-Groundskeeper
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience in tree and shrub care, planting, trimming, pruning, and felling.
Added 2 hours ago
MD
Sign Language Interpreter
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
One (1) year of experience in providing professional American Sign Language (ASL) and English interpretation services; AND

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed team responsible for account management and customer success, driving revenue, retention, renewals, and expansion across enterprise accounts. Build scalable sales processes and account-planning playbooks, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least 4 years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and strong operational skills in sales analytics, revenue forecasting, and CRM platforms.

Skills

Team Leadership
Account Management
Customer Success
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Sales Process Development
Account Planning
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technology
Customer Success
Account Management
SaaS Sales
Enterprise Sales
Revenue Growth
Customer Retention
Renewal Negotiations
Expansion Opportunities
Enterprise Accounts
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Executive Sponsorship
Quota-Carrying Teams
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration
Product
Customer Support
Implementation

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