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Added 8 mins ago
S
Physiotherapist
St.Amant
Winnipeg, MB
- Full-time
The Physiotherapist provides service in accordance with the Mission and Values of St.Amant, policies and procedures of Clinical Services, external legislation, regulatory bodies and all…
Added 23 mins ago
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Registered Veterinary Technician/Veterinary Technician – Central City Animal Clinic
VetStrategy
Burnaby, BC
- Full-time
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 23 mins ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 23 mins ago
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VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong understanding of local-market acquisition, service-area constraints, seasonality, consumer intent, and lead-quality economics.
Added 23 mins ago
AC
PMO Administrator (Admin Assistant)
Aston Carter
Cambridge, ON
- $22 to $23 CAD / hour
- Contract
Experience with customer service and professional communication in support of internal and external stakeholders.
Added 23 mins ago
TC
Pharmacy Assistant Specialty - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
…optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned…
Added 23 mins ago
TC
Production Pharmacy Assistant - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
…optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned…
Added 23 mins ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
Added 38 mins ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Estevan, SK
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 38 mins ago
FC
Casual Courier-2
FedEx Canada
Clairmont, AB
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 38 mins ago
DH
Director of Operations
Delta Hotels and Resorts®
Whistler, BC
- Full-time
…departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer…
Added 38 mins ago
FC
Casual Courier
FedEx Canada
Windsor, ON
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 38 mins ago
LC
Maintenance Mechanic
Lactalis Canada
Niagara-on-the-Lake, ON
- Temporary
…dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes…
Added 38 mins ago
SA
Service Writer
Speedy Auto Service
Burlington, ON
- Full-time
Company Description Speedy Auto Service, founded in 1956, is one of Canada’s most trusted automotive repair brands and is part of the Fix Network. With over 65 locations across the country,…
Added 38 mins ago
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Freelancer Sales Support
AMOREPACIFIC
Toronto, ON
- Part-time
Excellent communication, interpersonal, and customer service skills.
Added 38 mins ago
L&
Sales and Rental Associate
Long & McQuade Musical Instruments
Toronto, ON · North York, ON
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 38 mins ago
MS
Managing Director
Manos Software Group
Montreal, QC
- Full-time
Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and…
Added 38 mins ago
S
Rental Technician Grande Prairie, AB
StoneOne
Grande Prairie, AB
- Other
…products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help…
Added 53 mins ago
W
Senior Technical Consultant, Environmental Scientist
Worley
Calgary, AB
- Full-time
This role offers an exciting opportunity for an experienced environmental professional to combine technical leadership, project delivery, client engagement, and mentorship while helping…
Added 53 mins ago
K
Field Service Engineer- Calgary, AB
Kinectrics
Calgary, AB
- Full-time
Position: Field Service Testing Engineer HVST
Added 53 mins ago
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Systems Administrator / Operations Support Specialist
Joblinxsapp
Toronto, ON
- Full-time
Strong customer service and client relationship management skills.
Added 53 mins ago
C
Warehouse & Distribution Director
Cascades
Longueuil, QC · Saint-Hubert, QC
- $150,000 to $180,000 CAD / year
- Full-time
…distribution across a complex North American network while influencing customer service, inventory performance, and operational excellence. You'll work closely with cross-functional leaders…
Added 53 mins ago
A
Property Manager
Avana
Regina, SK
- Full-time
Monitor identified property deficiencies and coordinate required follow-up with the appropriate department or service provider.
Added 53 mins ago
PT
Driver
Prime Time Messenger
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…transporting and delivering goods while maintaining exceptional customer service and complying with company safety…
Added 53 mins ago
AM
Mechanical Technologist
AdvanTec Marine
Calgary, AB
- $70,000 to $85,000 CAD / year
- Full-time
…Our combination of experience and equipment offers you, the customer, a wide range of solutions and capacities in bending and forming. Whatever your need, whether large projects or small…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed account management and customer success team, owning revenue targets, retention, renewals, and expansion across complex enterprise accounts. Build scalable sales processes and account planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and experience with sales analytics, revenue forecasting, and CRM platforms.

Skills

Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Enterprise Sales
Team Leadership
Sales Process Development
Account Planning
Operational Playbooks
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technology
Enterprise Sales
Account Management
Customer Success
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

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