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Added 14 mins ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
Ability to lead scrum teams, mentor staff and lead projects
Added 14 mins ago
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Senior Marketing Manager
Haystack
Canada
- $163,000 CAD / year
- Full-time
An innovative technology company is seeking a Senior Marketing Manager II to lead consumer marketing initiatives and drive brand growth within a dynamic regional market. This…
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H
Sales Representative
Haystack
Canada
- Full-time
Lead discovery conversations and product demonstrations to articulate platform advantages clearly
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OH
Senior Advisor, Clinical Cardiac
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Lead the development, dissemination, and implementation of clinical resources, quality standards, policies, guidelines, and educational materials, ensuring they are evidence-based,…
Added 14 mins ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
You lead and facilitate the ‘Monthly Business Planning (MBP) cycle, challenge assumptions, highlight risks and opportunities, and help drive consensus on the demand plan.
Added 14 mins ago
IH
Nurse Practitioner
Interior Health Authority
Clearwater, BC
- Full-time
Leadership and Supervision: Lead and guide other nursing and healthcare personnel. Provide education, supervision, and performance evaluations to support professional development.
Added 14 mins ago
TM
Water Management Lead
Talamore Mining
Whitehorse, YT
- Full-time
…support water management. We are seeking a Water Management Lead to support site water management, coordinate the design and construction of water treatment, ensure construction and…
Added 14 mins ago
OE
Access Control Network Technician
OZZ Electric Inc.
Port Coquitlam, BC
- Full-time
Lead and complete small scopes of work independently
Added 14 mins ago
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Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 14 mins ago
OE
Senior Access Control & Network Technician
OZZ Electric Inc.
Port Coquitlam, BC
- $35 to $45 CAD / hour
- Full-time
We are seeking a highly experienced Senior Lead Access Control Technician to lead and execute large-scale multi-residential high-rise and mixed-use commercial projects. This is a hands-on…
Added 14 mins ago
SS
T24 Test Lead
Syncredible Solutions
Canada
- Contract
We are seeking an experienced QA Test Lead with strong Temenos T24 (Transact) expertise to lead functional, API, and automation testing for banking applications. The ideal candidate should…
Added 14 mins ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
…and Automotive business. This role will define the vision, lead and develop a high-performing team, set strategy, build and optimize campaigns, improve lead quality and scale volume, and…
Added 14 mins ago
SG
Reverse Circulation Driller
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Lead pre-start inspections, task risk assessments, hazard controls, safe isolation and shift handovers, and exercise stop-work authority
Added 14 mins ago
RI
Product Manager (Accounting & ERP)
Remarcable, Inc.
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
…business, we’re looking for a Product Manager who is excited to lead and scale our core Procure-to-Pay (P2P) and accounting integration…
Added 14 mins ago
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Maintenance Manager
''
Coaldale, AB
- Full-time
McCain Foods (Canada) is seeking a Maintenance Manager to lead the maintenance function at our Coaldale, Alberta potato processing facility. This role is responsible for driving…
Added 14 mins ago
Head of Design, Product Design
BitGo
Toronto, ON
We are not a design-forward company today. We intend to become one, and we want you to lead that shift.
Added 14 mins ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
Lead or contribute to projects that enhance analytical tools, streamline processes, and build data analytics capabilities using programming and data science skills
Added 29 mins ago
CP
Shop Supervisor
Canadian Plains Energy Services
Estevan, SK
- Full-time
We are seeking an experienced Shop Supervisor to lead our shop Fabrication team. This role combines hands-on technical expertise with strong leadership skills to oversee fabrication teams,…
Added 29 mins ago
CS
Instructor, Introduction to Law & Debate and Public Speaking (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 29 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Hinton, AB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 29 mins ago
EC
Event Sales Coordinator -Fairmont Chateau Whistler
Encore Canada
Whistler, BC
- Full-time
Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
Added 29 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 29 mins ago
B
Junior Production & Marketing Accountant
Brunel
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
…provides the global recruitment and workforce services you need to lead your industry. With 50 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining…
Added 29 mins ago
K
Estimating Lead - Energy Construction Operations
Kiewit
Calgary, AB
- Full-time
The Estimate Lead is responsible for leading the development of complete, accurate, and competitive cost estimates for large and complex energy and industrial construction projects across…
Added 29 mins ago
E
Automotive Detailer - Car Washer - Calgary
Enterprise
Calgary, AB
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed account management and customer success team, owning revenue targets, retention, renewals, and expansion across complex enterprise accounts. Build scalable sales processes and account planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and experience with sales analytics, revenue forecasting, and CRM platforms.

Skills

Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Enterprise Sales
Team Leadership
Sales Process Development
Account Planning
Operational Playbooks
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technology
Enterprise Sales
Account Management
Customer Success
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

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