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Added 1 hour ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Position Title: Lead, WELLTrust Consent & Patient Experience Program
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Added 3 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Lead internal audits and ensure continuous improvement in sterile compounding practices.
Added 3 hours ago
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Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Added 3 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 3 hours ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 4 hours ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
Demonstrated experience building partnerships with employers, community agencies, and other stakeholders
Added 4 hours ago
A
Senior Manager, Market Access & Government Affairs, Oncology, Quebec & Atlantic
AbbVie
Montreal, QC
- Full-time
…provinces in Atlantic Canada. The incumbent will report to the Lead, Market Access and Government Affairs-…
Added 5 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Form and maintain effective partnerships across organizational boundaries to share information
Added 5 hours ago
CS
Instructor, Cyber-Defender Ethical Hacking (Calgary)
Circuit Stream
Calgary, AB
- $1,650 CAD / week
- Contract
…to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry experts, we turn those interests into hands-on experiences that build skills,…
Added 6 hours ago
CC
Retail Shift Leader
Canna Cabana
Burlington, ON · Guelph Line, Burlington, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Skills to monitor and lead by example as required
Added 6 hours ago
CC
Retail Shift Leader
Canna Cabana
Slave Lake, AB
- Part-time
Skills to monitor and lead by example as required
Added 7 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
Lead the Future of Cancer Care in One of BC's Fastest-Growing Regions
Added 7 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Added 7 hours ago
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Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 8 hours ago
AN
Addiction Counsellor (Full-Time Temporary Leave Coverage until incumbent returns)
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Lead for crisis management, suicide risk assessment, threat assessment and conflict resolution.
Added 8 hours ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
Form and maintain effective partnerships across organizational boundaries to share information
Added 8 hours ago
CC
Retail Shift Leader
Canna Cabana
St. Paul, AB
- Full-time
Skills to monitor and lead by example as required
Added 8 hours ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Added 8 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 8 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 9 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
Form and maintain effective partnerships across organizational boundaries to share information
Added 9 hours ago
CC
Retail Shift Leader
Canna Cabana
St. Paul, AB
- Part-time
Skills to monitor and lead by example as required
Added 9 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…

Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed account management and customer success team, owning revenue targets, retention, renewals, and expansion across complex enterprise accounts. Build scalable sales processes and account planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and experience with sales analytics, revenue forecasting, and CRM platforms.

Skills

Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Enterprise Sales
Team Leadership
Sales Process Development
Account Planning
Operational Playbooks
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technology
Enterprise Sales
Account Management
Customer Success
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

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