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Haystack

Director of Customer Success

Canada

$243,000 to $365,000 CAD / year · Full-time

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Job details

Pay: $243,000 to $365,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and expansion across a diverse customer base while leading a high-performing team.

The Role

Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.

Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts.

Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.

Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization.

Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships.

What You'll Need

10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management.

4+ years of experience managing enterprise-focused sellers or account management teams.

Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments.

Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms.

What's On Offer

Annual salary of C$243,000 – C$365,000.

Comprehensive benefits package including health, dental, and vision coverage.

Opportunities for professional development within a high-growth organization.

Apply via Haystack today!

Apply About employer

More about this job

Responsibilities

Lead and mentor a distributed account management and customer success team, owning revenue targets, retention, renewals, and expansion across complex enterprise accounts. Build scalable sales processes and account planning practices, collaborate across product, support, and implementation, and serve as an executive sponsor for strategic customers.

Requirements

Requires 10 or more years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management, including at least four years managing enterprise-focused sellers or account management teams. Candidates should have a record of building and scaling high-performing quota-carrying teams and experience with sales analytics, revenue forecasting, and CRM platforms.

Skills

Account Management
Customer Success
Revenue Growth
Customer Retention
Renewal Negotiations
Account Expansion
Enterprise Sales
Team Leadership
Sales Process Development
Account Planning
Operational Playbooks
Cross-Functional Collaboration
Sales Analytics
Revenue Forecasting
CRM Platforms

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technology
Enterprise Sales
Account Management
Customer Success
Revenue Growth
Retention
Renewals
Expansion Opportunities
Quota-Carrying Teams
Sales Processes
Account Planning
Operational Playbooks
Customer Lifecycle
Value Realization
Strategic Accounts
Sales Analytics
Revenue Forecasting
CRM Platforms
Cross-Functional Collaboration

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