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Customer Service Representative
BMO
Vernon, BC
- Part-time
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Manager, Medical Ethics
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…do, even in the most complex environments. As Medical Ethics Manager (Nominated Signatory), you will play a pivotal role in safeguarding ethical and compliant practices across our Oncology…
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TN
Registered Psychologist
The Newly
Calgary, AB
- Full-time
- Temporary
Reporting to the Manager of Clinical Services, you will assess, diagnose, and provide treatment for individuals experiencing complex mental health conditions. Following our rotational…
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F&B Operations Manager
Marriott
Kelowna, BC
- Full-time
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Flow Crew Associate
J.D. Irving, Limited
Saint John, NB
- Part-time
Must have a means of transportation
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Account Manager (Exhibits & Portables)
Jack Morton Worldwide
Oakville, ON
The Account Manager - Exhibits & Portables responsible for managing the day-to-day execution of client exhibit and event logistics within our Fleet Services operation. You'll serve as the…
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FT
Academic Planner - CAF Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Under the supervision of the Operations Manager, CAF - Fanshawe, the incumbent performs duties in matters related to academic planning including scheduling, Standard Workload Formula (SWF),…
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FT
Events & Engagement Officer
Fanshawe Toronto@ILAC
London, ON
- Full-time
The incumbent must have experience working with a variety of vendors to be able to negotiate services and fees as
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FT
Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial…
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Lead Hand Steward
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
…direction to the Stewarding team in the absence of the Stewarding Manager and Stewarding Assistant Manager. They are responsible for the cleaning of all dishes, cutlery, glassware, pots and…
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Clinical Career Navigation Specialist
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Reporting to the Manager, Recruitment & Retention, the Clinical Career Navigation Specialist connects workforce planning, targeted recruitment, career development and retention to attract…
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Imaging Specialist (5-month contract)
Access
Calgary, AB
- Full-time
Must possess basic PC computer skills
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Business Performance Manager
Nesto Group(e)
Canada
As Business Performance Manager , you own operational performance and profitability across the business. You are accountable for how efficiently we turn marketing spend, leads, and our…
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Assistant Maintenance Manager
JLL
New Westminster, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
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Manager, Retail Store
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
Recommending and developing process improvements.
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Business Development Leader
APi Group
Moncton, NB
Self-directed territory manager - organized, disciplined, and productive with an outstanding team behind you to help deliver world-class inspections & service.
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Business Development Leader
APi Group
Kitchener, ON
Self-directed territory manager - organized, disciplined, and productive with an outstanding team behind you to help deliver world-class inspections & service.
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Maintenance Supervisor
Greystar
Edmonton, AB
- Full-time
Incumbents must have all licenses and/or certifications as required by Provinces and local territories · Incumbents must have valid driver’s license to operate a golf cart on property
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UW
Senior Manager, IT Projects
United Way Greater Toronto
Toronto, ON
- Full-time
United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team.
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Software Engineer II (Full Stack)
TD
Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
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Territory Business Manager
Kraft Heinz
Toronto, ON
- Full-time
Reporting into the Lead, Away from Home (AFH) Planning, Ops, and National Field Sales, the Territory Business Manager (“TBM”) is a front-line sales role responsible for covering a GTA based…
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Program Manager
Haystack
Canada
- $128,400 to $173,700 CAD / year
- Full-time
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers…
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Sushi Cook - Aera
Aera
Toronto, ON
- Full-time
Must have experience with sushi preparation, knife skills, and attention to detail
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Sales Operations Manager
Haystack
Canada
- Full-time
This employer is a technology company seeking a Business Operations Manager focused on its services organisation, which covers implementation, installation and customer education. You will…
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Advisor, HR Shared Services Centre
Baycrest
Toronto, ON
- Full-time
Reporting to the Manager, Talent Acquisition and HR Shared Services Centre, the Advisor, HR Shared Services Centre plays a key role within the Human Resources team. This position is…

Haystack

Program Manager

Canada

$128,400 to $173,700 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $128,400 to $173,700 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.

The Role

Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.

Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.

Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.

Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.

Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.

What You'll Need

8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.

A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.

Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.

Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.

What's On Offer

Annual salary of $128,400 – $173,700 CAD.

A senior individual contributor role with significant autonomy and executive visibility.

The chance to build repeatable ways of running customer programmes across products and segments.

Apply via Haystack today!

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More about this job

Responsibilities

Lead complex customer programs from planning through execution, coordinating cross-functional teams and aligning customer expectations, engagement, and follow-through. Connect customer feedback and program results to product and go-to-market decisions, while building scalable processes and reporting program health, risks, and recommendations to executives.

Requirements

Requires 8 or more years of experience in program management, customer programs, strategy and operations, go-to-market operations, or product operations, including ownership of complex cross-functional programs. Candidates should be able to independently take ambiguous initiatives from definition through execution and measurement, have experience with customer-facing programs, and demonstrate strong communication and hands-on leadership.

Skills

Program Management
Customer Program Management
Cross-Functional Leadership
Strategic Planning
Program Execution
Customer Engagement
Stakeholder Management
Go-to-Market Operations
Product Operations
Risk Management
Outcome Measurement
Executive Communication
Customer Feedback Analysis
Process Improvement
Playbook Development
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Program Management
Cross-Functional Programs
Customer Experience
Go-to-Market
Product Operations
Customer Success
Sales
Customer Feedback
Program Planning
Operating Plans
Milestones
Risk Management
Measurable Outcomes
Stakeholder Engagement
Executive Reporting
Program Health
Scalable Processes
Reusable Playbooks
Customer Communications
Product Strategy
Accountability
Dependency Management
Strategy and Operations

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Work requirements

Jobs in Canada