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Added 1 hour ago
PC
Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
In partnership with the Member Service Centre management team, the Team Lead is committed to driving smart growth, tracking progress against desired outcomes and championing the…
Added 1 hour ago
GB
B2B Sales Representative (Onsite - Winnipeg)
GroupHEALTH Benefit Solutions
Winnipeg, MB
- Full-time
Your first two weeks will be focused on studying for your LLQP (Life License Qualification Program) to ensure you’re fully licensed and ready to excel in the role.
Added 1 hour ago
RB
Senior/Lead API Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior/Lead API Developer to design, develop, and oversee the creation of robust, scalable APIs for our digital products and services; as well as leading the modernization…
Added 1 hour ago
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
…Software Development Manager. As the development manager, you'll lead a talented and nimble team of engineers. Responsibilities include direct management of engineers, process and quality…
Added 1 hour ago
SI
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
You lead complex, multi-workstream programs and take full ownership from mobilization to close. Your experience is built on delivering complex programs at scale - with discipline, quality,…
Added 1 hour ago
N
Senior Solutions Engineer
N-able
Ottawa, ON
- Full-time
…Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your…
Added 1 hour ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
…leadership on a landmark institutional infrastructure development program. This is a unique opportunity to lead a high-profile project that will deliver lasting value to a diverse user…
Added 1 hour ago
Principal Backend Programmer (Developer Platform)
Epic Games
Montreal, QC
Help lead the adoption of Al coding tools and agentic programming across our teams, including the systems, guardrails and ways of working that make it effective and safe
Added 1 hour ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- Full-time
Lead the onboarding and skill development of new engineering staff, ensuring alignment with AGC processes, engineering tools, and design standards.
Added 1 hour ago
H
Program Manager
Haystack
Canada
- $128,400 to $173,700 CAD / year
- Full-time
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers…
Added 1 hour ago
FI
Senior Technical CRM Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Clinic Information Management System (CIMS) On-Premises Modernization Program
Added 1 hour ago
GB
B2B Sales Representative (Onsite - Winnipeg)
GroupHEALTH Benefit Solutions
Winnipeg, MB
- Full-time
Your first two weeks will be focused on studying for your LLQP (Life License Qualification Program) to ensure you’re fully licensed and ready to excel in the role.
Added 1 hour ago
UC
Sr. Systems Administrator
UNICEF Canada
Toronto, ON
- $70,500 to $85,500 CAD / year
- Full-time
Run our security awareness program, including KeepNet phishing simulations, targeted training and follow-up with staff.
Added 1 hour ago
A
Territory Lead | Responsable de territoire - Quebec & Ottawa
Alvéole
Montreal, QC
- Full-time
…beekeeping expert, an operator or a charismatic customer facing lead before deciding we need someone who does it all. What this means is that you will probably see yourself in parts of this…
Added 1 hour ago
TC
Inventory Control Coordinator
Tremco CPG Inc.
Vaughan, ON
- Full-time
The Inventory Control Lead to supports the Carboline operations by maintaining accurate inventory levels, coordinating stock movements, and ensuring data integrity across all inventory…
Added 1 hour ago
NS
Group Services Lead Hand
Northern Strands
Saskatoon, SK
- Full-time
Northern Strands is growing, and we're on the lookout for a passionate, detail-driven Group Services Lead Hand, whose primary responsibilities include supervising team members, coordinating…
Added 1 hour ago
HV
Executive Director
Hesperus Village
Vaughan, ON
- Full-time
Hesperus Village is seeking a values-driven and community-oriented Executive Director to lead the organization through its next chapter. This is a unique opportunity to steward a vibrant…
Added 1 hour ago
FS
Project Manager
Futran Solutions
Vancouver, BC
- Full-time
Lead Meaningful Projects: Oversee marine construction initiatives that make a lasting difference.
Added 1 hour ago
CL
Manager, Governance/Corporate Secretary
Community Living BC
Vancouver, BC
- Full-time
Location: Vancouver Head Office (Hybrid - 1 day per week in office or as required)
Added 1 hour ago
Manager, Family Philanthropy
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
…initiatives. The role ensures strong governance, disciplined program delivery, trusted relationships and consistent communication while advancing the family’s philanthropic priorities and…
Added 1 hour ago
Manufacturing Supervisor
Duha Color Services
Winnipeg, MB
Continuous Improvement Program: Join Duha Color Services and immerse yourself in our comprehensive training designed to equip you with essential tools, processes, and systems that enable…
Added 1 hour ago
VC
Practice Manager - Vancouver Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving…
Added 1 hour ago
MH
Supervised Instructor Therapist - Mississauga
Monarch House
Mississauga, ON
- Part-time
Assists in conducting baseline measurements and other indirect measures as instructed by the Lead Therapist/BCaBA/BCBA
Added 1 hour ago
MH
Registered Behaviour Analyst - Mississauga
Monarch House
Mississauga, ON
- $72,500 to $102,000 CAD / year
- Full-time
…needs. You will be responsible primarily for clients in the ABA…
Added 2 hours ago
AR
Upcoming Opportunity – EMR Implementation Project Manager
Aliant Resources
ON · Ontario, Canada
- Contract
The successful candidate will lead project planning, implementation coordination, stakeholder engagement, change management, and go-live activities for an Electronic Medical Record (EMR)…

Haystack

Program Manager

Canada

$128,400 to $173,700 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $128,400 to $173,700 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.

The Role

Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.

Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.

Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.

Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.

Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.

What You'll Need

8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.

A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.

Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.

Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.

What's On Offer

Annual salary of $128,400 – $173,700 CAD.

A senior individual contributor role with significant autonomy and executive visibility.

The chance to build repeatable ways of running customer programmes across products and segments.

Apply via Haystack today!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead complex customer programs from planning through execution, coordinating Sales, Customer Success, Product, and other teams to deliver measurable outcomes. Connect customer feedback and program results to product and go-to-market decisions, while building scalable processes and communicating program health, risks, and recommendations to executives.

Requirements

Requires 8 or more years of experience in program management, customer programs, strategy and operations, go-to-market operations, or product operations, including ownership of complex cross-functional programs. Candidates should be able to independently take ambiguous initiatives from definition through measurement, lead customer-facing programs with sound engagement judgment, and communicate effectively while working hands-on.

Skills

Program Management
Customer Programs
Cross-Functional Leadership
Strategic Planning
Program Execution
Customer Engagement
Customer Communications
Stakeholder Management
Risk Management
Outcome Measurement
Go-to-Market Operations
Product Operations
Executive Communication
Customer Feedback Analysis
Process Improvement
Playbook Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Program Management
Cross-Functional Programs
Customer Experience
Go-to-Market
Product Operations
Go-to-Market Operations
Strategy and Operations
Program Planning
Milestones
Risk Management
Measurable Outcomes
Customer Engagement
Customer Feedback
Stakeholder Management
Executive Visibility
Program Health
Reusable Playbooks
Sales
Customer Success
Product
Technology

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Work requirements

Jobs in Canada