Program Manager
- Canada
$128,400 to $173,700 CAD / year · Full-time
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Job details
- Pay
- $128,400 to $173,700 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.
The Role
- Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.
- Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.
- Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.
- Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.
- Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.
What You'll Need
- 8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.
- A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.
- Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.
- Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.
What's On Offer
- Annual salary of $128,400 – $173,700 CAD.
- A senior individual contributor role with significant autonomy and executive visibility.
- The chance to build repeatable ways of running customer programmes across products and segments.
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More about this job
Responsibilities
Lead complex customer programs from planning through execution, coordinating Sales, Customer Success, Product, and other teams to deliver measurable outcomes. Connect customer feedback and program results to product and go-to-market decisions, while building scalable processes and communicating program health, risks, and recommendations to executives.
Requirements
Requires 8 or more years of experience in program management, customer programs, strategy and operations, go-to-market operations, or product operations, including ownership of complex cross-functional programs. Candidates should be able to independently take ambiguous initiatives from definition through measurement, lead customer-facing programs with sound engagement judgment, and communicate effectively while working hands-on.
Skills
- Program Management
- Customer Programs
- Cross-Functional Leadership
- Strategic Planning
- Program Execution
- Customer Engagement
- Customer Communications
- Stakeholder Management
- Risk Management
- Outcome Measurement
- Go-to-Market Operations
- Product Operations
- Executive Communication
- Customer Feedback Analysis
- Process Improvement
- Playbook Development
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Customer Service & Support
- Sales
- Consulting
Keywords
- Customer Programs
- Program Management
- Cross-Functional Programs
- Customer Experience
- Go-to-Market
- Product Operations
- Go-to-Market Operations
- Strategy and Operations
- Program Planning
- Milestones
- Risk Management
- Measurable Outcomes
- Customer Engagement
- Customer Feedback
- Stakeholder Management
- Executive Visibility
- Program Health
- Reusable Playbooks
- Sales
- Customer Success
- Product
- Technology