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Added 48 mins ago
Program Investigator
The Government of Nova Scotia
Halifax, NS
…the key behaviours and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains includes Leads Self, Engage Others, Achieve Results,…
Added 48 mins ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
You’ll collaborate closely with IT, Security, Engineering, and People Operations teams to resolve escalations, lead projects, and continuously improve the employee technology experience.
Added 48 mins ago
Director, Global GTM Operations
Ezra
Toronto, ON
Location: Toronto, Canada – Hybrid, 3 days per week
Added 48 mins ago
Project Manager (Airports)
Aecon
Mississauga, ON
Integrity. We lead by example, with humility and courage.
Added 48 mins ago
RA
Print Operations Specialist
Recrute Action
Toronto, ON
- Contract
Provide backfile coverage for absent coworkers and perform other duties assigned by the Lead or Manager.
Added 48 mins ago
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Lead Software Engineer
RBC
Toronto, ON
- Full-time
As a Lead Software Engineer at RBC, you will play a key role in designing, developing, and delivering software solutions of high complexity. This role emphasizes independence, adaptability,…
Added 48 mins ago
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Senior/Lead API Developer
RBC
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking a Senior/Lead API Developer to design, develop, and oversee the creation of robust, scalable APIs for our digital products and services; as well as leading the modernization…
Added 1 hour ago
PC
Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
In partnership with the Member Service Centre management team, the Team Lead is committed to driving smart growth, tracking progress against desired outcomes and championing the…
Added 1 hour ago
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Engineer, Manufacturing
Shred-tech
Cambridge, ON
- Full-time
Working closely with cross-functional teams including Engineering, Production, Quality, Supply Chain and Operations, you will lead process improvement initiatives, support engineering…
Added 1 hour ago
IO
Technology Lead
Isaac Operations
Remote, Canada
- $135,000 to $145,000 CAD / year
- Full-time
- Remote
We are looking for an experienced lead for our technology team who will deliver exceptional results and lead teams in developing tools that make a meaningful impact for our clients. This…
Added 1 hour ago
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Expansion Account Executive - Emerging Business
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
…LBM, use MaintainX to cut unplanned downtime and run better operations, across 16 million managed assets and 92 million completed work…
Added 1 hour ago
RB
Senior/Lead API Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior/Lead API Developer to design, develop, and oversee the creation of robust, scalable APIs for our digital products and services; as well as leading the modernization…
Added 1 hour ago
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
…Software Development Manager. As the development manager, you'll lead a talented and nimble team of engineers. Responsibilities include direct management of engineers, process and quality…
Added 1 hour ago
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Data Designer II
TD
Toronto, ON
- Full-time
Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
Added 1 hour ago
SI
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
You lead complex, multi-workstream programs and take full ownership from mobilization to close. Your experience is built on delivering complex programs at scale - with discipline, quality,…
Added 1 hour ago
UI
General Manager
UAP Inc.
Winnipeg, MB
- Full-time
The successful candidate must be based in Winnipeg
Added 1 hour ago
K
Senior Director, Enterprise Platforms
Klick
Toronto, ON
- Full-time
Lead enterprise pre-sales strategy, pipeline forecasting, and opportunity management for multi-million-dollar pharmaceutical platform engagements in collaboration with Sales and Account…
Added 1 hour ago
IG
Senior Information Technology System Engineer
Insight Global
Toronto, ON
- $55 to $70 CAD / hour
- Contract
This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on…
Added 1 hour ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- Full-time
Lead the onboarding and skill development of new engineering staff, ensuring alignment with AGC processes, engineering tools, and design standards.
Added 1 hour ago
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Sales Operations Manager
Haystack
Canada
- Full-time
This employer is a technology company seeking a Business Operations Manager focused on its services organisation, which covers implementation, installation and customer education. You will…
Added 1 hour ago
CS
IBOR Implementation Project Manager
Confiar Services
Toronto, ON
- Contract
We are seeking an experienced Investment Book of Record (IBOR) Implementation Project Manager to lead and manage the end-to-end implementation, integration, and delivery of IBOR solutions…
Added 1 hour ago
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Program Manager
Haystack
Canada
- $128,400 to $173,700 CAD / year
- Full-time
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers…
Added 1 hour ago
B
Business Analyst - Payments Modernization
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Business Analyst - Payments Modernization to lead business analysis activities across complex, transformational, and…
Added 1 hour ago
LM
Hardware Engineer
Lockheed Martin
Ottawa, ON
- Full-time
…provides to our customers. Additionally, you will be able to lead by demonstrating engineering curiosity in customer/internal stakeholder requirements, creating work estimates, proposing…
Added 1 hour ago
IG
Systems & IT Engineer
Insight Global
Toronto, ON
- Full-time
This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on…

Haystack

Program Manager

Canada

$128,400 to $173,700 CAD / year · Full-time

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Job details

Pay: $128,400 to $173,700 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.

The Role

Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.

Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.

Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.

Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.

Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.

What You'll Need

8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.

A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.

Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.

Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.

What's On Offer

Annual salary of $128,400 – $173,700 CAD.

A senior individual contributor role with significant autonomy and executive visibility.

The chance to build repeatable ways of running customer programmes across products and segments.

Apply via Haystack today!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead complex customer programs from planning through execution, coordinating Sales, Customer Success, Product, and other teams to deliver measurable outcomes. Connect customer feedback and program results to product and go-to-market decisions, while building scalable processes and communicating program health, risks, and recommendations to executives.

Requirements

Requires 8 or more years of experience in program management, customer programs, strategy and operations, go-to-market operations, or product operations, including ownership of complex cross-functional programs. Candidates should be able to independently take ambiguous initiatives from definition through measurement, lead customer-facing programs with sound engagement judgment, and communicate effectively while working hands-on.

Skills

Program Management
Customer Programs
Cross-Functional Leadership
Strategic Planning
Program Execution
Customer Engagement
Customer Communications
Stakeholder Management
Risk Management
Outcome Measurement
Go-to-Market Operations
Product Operations
Executive Communication
Customer Feedback Analysis
Process Improvement
Playbook Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Program Management
Cross-Functional Programs
Customer Experience
Go-to-Market
Product Operations
Go-to-Market Operations
Strategy and Operations
Program Planning
Milestones
Risk Management
Measurable Outcomes
Customer Engagement
Customer Feedback
Stakeholder Management
Executive Visibility
Program Health
Reusable Playbooks
Sales
Customer Success
Product
Technology

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Work requirements

Jobs in Canada