Program Manager
- Canada
$128,400 to $173,700 CAD / year · Full-time
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Job details
- Pay
- $128,400 to $173,700 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers value to its customers. The role sits at the intersection of customers, go-to-market and product, as a senior individual contributor with significant autonomy and executive visibility.
The Role
- Lead complex customer programmes end to end, turning ambiguous business priorities into clear objectives, operating plans, milestones, owners, risks and measurable outcomes.
- Create a coordinated customer experience by partnering with Sales, Customer Success, Product and other teams on expectations, engagement and follow-through.
- Lead large cross-functional teams through competing priorities and dependencies, driving decisions and accountability without formal authority.
- Connect customer signal to action so that feedback and programme results reach the right product and go-to-market owners.
- Build practical, scalable programme infrastructure and reusable playbooks, and give executives a clear synthesis of programme health, risks and recommendations.
What You'll Need
- 8+ years in programme management, customer programmes, strategy and operations, go-to-market operations or product operations, with ownership of complex cross-functional programmes.
- A demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement and outcome with limited direction.
- Experience leading programmes involving customers or customer-facing teams, with strong judgement on customer selection, engagement and communications.
- Strong written and verbal communication, and the ability to work hands-on as a senior individual contributor.
What's On Offer
- Annual salary of $128,400 – $173,700 CAD.
- A senior individual contributor role with significant autonomy and executive visibility.
- The chance to build repeatable ways of running customer programmes across products and segments.
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More about this job
Responsibilities
Lead complex customer programs from planning through execution, coordinating teams across Sales, Customer Success, Product, and other functions. Connect customer feedback and program results to business action, build reusable program infrastructure, and communicate program health, risks, and recommendations to executives.
Requirements
Requires 8 or more years of experience in program management, customer programs, strategy and operations, go-to-market operations, or product operations, including ownership of complex cross-functional programs. Candidates should be able to independently take ambiguous initiatives from definition through execution and measurement, have experience with customer-facing programs, and demonstrate strong communication and hands-on leadership.
Skills
- Program Management
- Customer Programs
- Cross-Functional Leadership
- Strategic Planning
- Program Execution
- Risk Management
- Customer Engagement
- Stakeholder Management
- Executive Communication
- Product Operations
- Go-to-Market Operations
- Customer Feedback Analysis
- Process Improvement
- Measurement and Outcomes
- Written Communication
- Verbal Communication
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Technology
- Sales
- Marketing
Keywords
- Customer Programs
- Program Management
- Cross-Functional Programs
- Customer Experience
- Sales
- Customer Success
- Product
- Go-to-Market
- Product Operations
- Go-to-Market Operations
- Strategy and Operations
- Customer Feedback
- Program Infrastructure
- Playbooks
- Executive Reporting
- Risk Management
- Stakeholder Management
- Program Measurement
- Customer Engagement
- Operating Plans