Sales Operations Manager
- Canada
Compensation of $111,000 – $139,000 CAD. · Full-time
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Job details
- Pay
- Compensation of $111,000 – $139,000 CAD.
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
This employer is a technology company seeking a Business Operations Manager focused on its services organisation, which covers implementation, installation and customer education. You will act as the central nervous system for these teams, optimising workflows and operational processes so the new customer experience is smooth and efficient.
The Role
- Pinpoint the drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
- Partner with cross-functional teams to scope and execute strategic projects that reduce workflow friction.
- Manage weekly and monthly business processes, escalating deviations from goals and expectations.
- Be the connective tissue between the services organisation and the rest of the business, including Sales, Support and Product.
- Handle ad-hoc reporting through Salesforce and other platforms, and act as a trusted advisor to sales leadership.
What You'll Need
- 3+ years of field sales or revenue operations experience at a high-growth SaaS company in the mid-market or enterprise segments.
- Exceptional spreadsheet and data management skills, and experience building Salesforce reports and dashboards.
- Experience partnering with sales leadership on forecasting, territory alignment, rules of engagement and business reviews.
- A self-starter who can prioritise multiple concurrent projects, with experience using AI-driven tools to improve sales operations.
What's On Offer
- Compensation of $111,000 – $139,000 CAD.
- Total compensation may include restricted stock units for certain roles.
- Health, pharmacy, optical and dental benefits, paid time off, sick time, disability coverage and life insurance.
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More about this job
Responsibilities
Improve services performance, customer onboarding, and team efficiency by identifying performance drivers and optimizing workflows. Coordinate strategic projects and recurring business processes, report on performance, and advise sales leadership while connecting the services organization with Sales, Support, and Product.
Requirements
Requires at least three years of field sales or revenue operations experience at a high-growth SaaS company serving mid-market or enterprise customers. Candidates should have strong spreadsheet, data management, and Salesforce reporting skills, experience supporting sales leadership with forecasting and business reviews, and the ability to manage concurrent projects and use AI-driven tools.
Skills
- Sales Operations
- Revenue Operations
- Field Sales
- Business Operations
- Workflow Optimization
- Project Management
- Cross-Functional Collaboration
- Business Process Management
- Reporting
- Salesforce
- Spreadsheet Management
- Data Management
- Forecasting
- Territory Alignment
- Rules of Engagement
- AI-Driven Tools
Benefits
- Restricted Stock Units
- Health Benefits
- Pharmacy Benefits
- Optical Benefits
- Dental Benefits
- Paid Time Off
- Sick Time
- Disability Coverage
- Life Insurance
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Management & Leadership
- Data & Analytics
- Customer Service & Support
- Technology
Keywords
- Technology
- SaaS
- Services Operations
- Implementation
- Installation
- Customer Education
- Customer Experience
- Sales Operations
- Revenue Operations
- Field Sales
- Salesforce
- Reports
- Dashboards
- Spreadsheets
- Data Management
- Forecasting
- Territory Alignment
- Rules of Engagement
- Business Reviews
- Workflow Optimization
- Strategic Projects
- Cross-Functional Collaboration
- AI-Driven Tools
- Sales
- Support
- Product