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Hazelview Properties

Resident Services Coordinator

Toronto, ON, M6H 1M9, Canada
Toronto, ON, M6H 0K1, Canada
Toronto, ON, M6H 0K2, Canada

Pay: The expected annualized base salary range for this position is $55,000 - $65,000.
Job type: Full-time
Experience: Minimum 2 years of experience in tenant relations, residential property management, or a customer-facing service role
Posting language: English
Posted: Sep 30, 2026

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Original job description

About the Position:

The Resident Services Coordinator is the primary tenant-facing representative of the building, responsible for delivering an exceptional resident experience from move-in to move-out. Central to this role is ownership of the building's front desk and concierge function - the Resident Services team is the primary face of the building for residents, guests, and visitors, and is responsible for maintaining a welcoming, professional, and responsive lobby presence across all scheduled shifts. The Coordinator also manages leasing administration, tenant communications, complaint handling, and amenity programming, and works closely with the Administrative Coordinator, Facilities Manager, and Senior PM to resolve tenant issues quickly and professionally.

Key Responsibilities:

Front Desk & Concierge Services (Primary Responsibility)

Staff the building's front desk during all scheduled concierge shifts - this is the primary service touchpoint for residents and a core function of this role
Greet and assist residents, guests, contractors, and visitors in a courteous and professional manner
Manage package receipt, logging, notification, and pickup in accordance with building procedures
Handle visitor access control: verify credentials, issue visitor passes, and maintain access logs
Respond to general resident inquiries at the desk, by phone, and via the RISE app, triaging and directing requests to the appropriate team
Maintain the front desk and lobby area in a clean, organized, and presentable condition at all times
Coordinate with the Facilities Manager and Live-In Superintendent for after-hours handoff and escalation
Log all front desk activity, service requests, and incidents in Yardi for team visibility and follow-up
Vendor access coordination support for in suite maintenance
Leverage all available features within building technology platforms, including the Station House app, to manage front desk operations, amenity bookings, and resident interactions; proactively learn new capabilities as the platform continues to evolve and identify opportunities to enhance service delivery

Leasing

Prepare and process all lease documents for incoming tenants in coordination with the leasing agent team
Coordinate lease signings and ensure all documentation is complete prior to occupancy
Manage move-in coordination, including scheduling, key assignment, and suite readiness confirmation
Conduct move-in inspections with tenants and document suite condition accurately
Administer transfer requests, assignment/sublet applications, and move-out notice intake
Support showings and sales activities as needed

Tenant Communication & Relationship Management

Deliver all tenant communications: building updates, planned outages, notices, and community announcements
Manage onboarding and welcome communication for all new residents
Receive, triage, and resolve tenant complaints in a timely and professional manner
Escalate unresolved issues or conflicts to the Senior Property Manager as appropriate
Coordinate and deliver rent increase and lease renewal proposals to tenants

Community & Amenity Management

Manage amenity bookings, usage policies, and resident access through the Station House app
Plan and coordinate resident events and community programming initiatives
Manage key inventory, fob access, and unit access records
Support access control administration and coordinate with the Facilities team for security-related matters

Move-Out & Tenant Lifecycle

Conduct pre-move-out inspections and provide tenants with written summaries of any deficiencies
Support the move-out inspection process and coordinate with Maintenance for unit turnover
Process and communicate tenant chargebacks in a professional and documented manner
Manage the Station House tenant app platform - onboarding residents, responding to app requests, and reporting issues

Job Requirements:

Qualifications:

Minimum 2 years of experience in tenant relations, residential property management, or a customer-facing service role
Knowledge of Ontario's Residential Tenancies Act, particularly as it relates to leasing, renewals, and notices
Experience with Yardi or similar property management software; familiarity with tenant apps (RISE or similar) an asset
Exceptional interpersonal and communication skills - comfortable with difficult conversations
Bilingual (English/French or English/other) an asset given building demographics
Strong organizational skills with ability to manage multiple resident files simultaneously

Working Conditions:

Shift-based scheduling to ensure full front desk and concierge coverage. Shifts may span daytime and some evening hours to provide consistent lobby presence. This is a fully on-site role; front desk coverage is a core scheduling requirement.

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

Compensation:

The expected annualized base salary range for this position is $55,000 - $65,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include bonuses, recognition rewards program, comprehensive health and dental benefits, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, volunteering, summer flex days).

About the Company:

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live - places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers - we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

Trust
Ambition
Collaboration
Ownership Mindset
Having Fun

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More about this job

Responsibilities

The Resident Services Coordinator manages front desk and concierge operations, serving as the primary point of contact for residents and visitors. They also oversee leasing administration, tenant communications, amenity bookings, and community programming to ensure a high-quality resident experience.

Requirements

Candidates must have at least 2 years of experience in tenant relations, property management, or customer-facing roles. Proficiency with property management software like Yardi and knowledge of the Residential Tenancies Act are required.

Skills

Tenant relations
Property management
Customer service
Leasing administration
Concierge services
Conflict resolution
Communication
Organizational skills
Yardi
RISE app
Access control
Event planning
Documentation
Problem solving
Interpersonal skills

Benefits

Bonuses
Recognition rewards program
Comprehensive health and dental benefits
Paid time off plans
Vacation
Wellness days
Volunteering days
Summer flex days

Visa sponsorship

Not detected in the job text

Keywords

Resident Services
Property Management
Concierge
Leasing
Yardi
RISE App
Station House App
Residential Tenancies Act
Tenant Relations
Customer Service
Access Control
Facility Management
Move-in Coordination
Move-out Inspection
Community Programming
Administrative Support
Conflict Resolution
Vendor Coordination
Package Management
Building Operations

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