Jobs in Canada

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Added 26 mins ago
Data Scientst - Student Position - Sales Business Analytics
Apple
Toronto, ON
Contract
…Collaborating with Sales Professionals, Finance, Operations and Senior Leadership, you will deliver operational excellence by providing data insights, reporting, analytics, and tools to…
Added 2 hours ago
AI Success Architect
Meltwater
Toronto, ON
Full-time
We're looking for an AI Success Architect to join our Solutions Consulting team and own a new, post-sales discipline at Meltwater: helping our most sophisticated customers get real,…
Added 2 hours ago
Amazon Connect Solution Architect
HCLTech
Vancouver, BC
$118,000 to $143,000 CAD / year
Full-time
We are seeking a Senior Amazon Connect Solution Architect to lead the architecture, modernization, integration, and technical governance of an enterprise contact-center platform.
Added 3 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 3 hours ago
Solutions Architect
Randstad Digital
Toronto, ON
Contract
Data Extraction, Data Integration, Data Mapping etc.
Added 3 hours ago
Director, Product Management - Camera and Vision SoCs
Qualcomm
Canada
Full-time
As Director of Product Management, you will architect our IP camera SoC roadmap, steer global design wins with tier‑1 OEMs, and align silicon, software, ecosystem partners, and GTM motions…
Added 4 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 4 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 4 hours ago
Software Developer – Senior - RQ11686
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Software Developer with extensive hands-on experience in ServiceNow development, solution architecture, platform governance, and system administration. The…
Added 4 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
We are seeking an experienced Application Architect – EHealth with extensive experience in provincial healthcare, Electronic Health Records (EHR) applications, eHealth platforms,…
Added 4 hours ago
Development Team Lead
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
Other
Cloud & Serverless Architecture: Architect and maintain serverless backend microservices using AWS Lambda, API Gateway, DynamoDB/Aurora, and related AWS cloud technologies.
Added 4 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
We are seeking an experienced Application Architect – EHealth with extensive experience in provincial healthcare, Electronic Health Records (EHR) applications, eHealth platforms,…
Added 4 hours ago
Application Architect – EHealth - RQ00386
S M Software Solutions Inc
Fredericton, NB
Internship
We are seeking an experienced Application Architect – EHealth with extensive experience in provincial healthcare, Electronic Health Records (EHR) applications, eHealth platforms,…
Added 4 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience as a data architect, software architect, or senior data engineer, where the proposed resource’s focus has been collaborative work on and/or with cross-functional teams to create…
Added 4 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience as a data architect, software architect, or senior data engineer, where the proposed resource’s focus has been collaborative work on and/or with cross-functional teams to create…
Added 4 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience as a data architect, software architect, or senior data engineer, where the proposed resource’s focus has been collaborative work on and/or with cross-functional teams to create…
Added 4 hours ago
Data Scientst - Student Position - Sales Business Analytics
Apple
Toronto, ON
…Collaborating with Sales Professionals, Finance, Operations and Senior Leadership, you will deliver operational excellence by providing data insights, reporting, analytics, and tools to…
Added 5 hours ago
Project Engineering Director
Worley
Markham, ON
Full-time
This senior leadership role reports to the Project Director and is accountable for multidisciplinary engineering delivery for a large-scale, multi-unit nuclear generation expansion. The…
Added 6 hours ago
Senior AEM Cloud Architect
enableIT
Toronto, ON
$70 to $85 USD / hour
Contract
We are seeking a Senior AEM Cloud Architect / Technical Lead with 8+ years of AEM experience, including 3+ years with AEM as a Cloud Service, to lead enterprise AEM transformation and…
Added 7 hours ago
Principal, Infrastructure Architecture
RBC
Toronto, ON · Mississauga, ON
Full-time
You will provide direct support to development teams and to the Lead infrastructure Architect. May be called upon to perform the duties of the Lead Infrastructure Architect as events…
Added 8 hours ago
Senior Manager, Business Systems
Docker
Remote, Canada
Full-time · Remote
We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our…
Added 8 hours ago
Senior ServiceNow Developer
Symbiotic Digital
ON · Cornwall East, Ontario
Contract
HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.
Added 8 hours ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 9 hours ago
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
Full-time
…mission. This role combines Salesforce development, data modeling, integration, automation, and applied AI to deliver intelligent workflows, applications, and enterprise capabilities using…
Added 9 hours ago
Senior Software Engineer, Backend - Toast International
Toast
ON
Senior Software Engineer, Backend - Toast International

HCLTech

Amazon Connect Solution Architect

Vancouver, BC, Canada

Pay: $118,000 to $143,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 8–10+ years of overall IT experience with substantial solution architecture and Amazon Connect/cloud contact-center delivery experience.
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

We are seeking a Senior Amazon Connect Solution Architect to lead the architecture, modernization, integration, and technical governance of an enterprise contact-center platform.

Key Responsibilities

Own end-to-end Amazon Connect architecture across voice, chat, IVR, routing, self-service, agent workflows, analytics, and reporting.
Design secure integrations with CRM, ITSM, WFM, APIs, data platforms, and AWS services.
Lead contact-center migration and modernization from legacy telephony/CCaaS platforms to Amazon Connect.
Architect customer journeys including contact flows, queues, routing profiles, callbacks, and omnichannel experiences.
Design AI and automation solutions using Amazon Lex, Contact Lens, Amazon Q in Connect, and Amazon Bedrock.
Establish architecture standards for security, IAM, encryption, monitoring, resiliency, DR, and compliance.
Provide technical leadership through solution design, implementation, deployment, and production stabilization.

Required Skills

Strong hands-on architecture experience with Amazon Connect.
Expertise in contact flows, IVR, queues, routing profiles, telephony, AWS Lambda, Amazon Lex, Contact Lens, IAM, CloudWatch, and API integrations.
Experience with enterprise contact-center/CCaaS modernization and CRM/ITSM integrations.
Knowledge of API Gateway, S3, DynamoDB, Kinesis, KMS, Secrets Manager, CI/CD, Terraform or CloudFormation.
Strong architecture governance and stakeholder-management skills.
8–10+ years of overall IT experience with substantial solution architecture and Amazon Connect/cloud contact-center delivery experience.

Preferred

AWS certifications such as AWS Certified Solutions Architect.
Experience with conversational AI, omnichannel routing, WFM integration, and legacy contact-center migration.

Apply About employer

More about this job

Responsibilities

Lead end-to-end Amazon Connect architecture, including voice, chat, IVR, routing, self-service, agent workflows, analytics, and integrations with enterprise systems and AWS services. Guide contact-center modernization and delivery, design AI-enabled customer journeys, and establish standards for security, resiliency, compliance, and production readiness.

Requirements

Requires 8–10+ years of IT experience, including substantial solution architecture and hands-on Amazon Connect or cloud contact-center delivery experience. Candidates should have expertise in Amazon Connect, AWS services, contact-center integrations and modernization, and architecture governance; AWS certifications and experience with conversational AI, omnichannel routing, WFM, and legacy migrations are preferred.

Skills

Amazon Connect Architecture
Contact Flows
IVR
Queues and Routing Profiles
AWS Lambda
Amazon Lex
Contact Lens
Amazon Q in Connect
Amazon Bedrock
IAM and Security
CloudWatch
API Integrations
CRM and ITSM Integrations
Contact-Center Modernization
Terraform
CloudFormation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact-Center Architecture
Contact-Center Modernization
CCaaS
Voice
Chat
IVR
Contact Flows
Queues
Routing Profiles
Omnichannel
AWS Lambda
Amazon Lex
Contact Lens
Amazon Q in Connect
Amazon Bedrock
CRM
ITSM
API Gateway
Amazon S3
DynamoDB
Kinesis
AWS KMS
Secrets Manager
CloudWatch
IAM
CI/CD
Terraform
CloudFormation

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