Job Title :-AV VC Conference Room Specialist
Location :-MISSISSAUGA,ON
Must Have :-
Audio Video Conference Room and Event Management Support
Job Description - This role requires a combination of advanced audio-visual technical expertise, effective communication, strong problem-solving skills, and a commitment to delivering reliable AV and event support for business-critical meetings and collaboration spaces.
As an AV and Microsoft Teams Rooms Technician, your detailed responsibilities include:
- Lead the planning and delivery of AV and event support services for executive meetings, Town Halls, webinars, and enterprise-wide events, including strategic communications involving executives.
- Determine appropriate event spaces and room configurations, and ensure flawless execution through proactive planning, testing, dry runs, and real-time event management.
- Configure, operate, and troubleshoot video switchers, multi-camera setups, PTZ camera controllers, microphone systems, confidence monitors, displays, and related AV equipment.
- Perform room readiness checks, dry runs, and end-to-end testing before important meetings, executive sessions, Town Halls, and other high-profile events.
- Perform preventative maintenance and routine health checks on AV and conferencing equipment to identify and resolve potential issues before they affect meetings or users.
- Manage and maintain Microsoft Teams Rooms, Poly Com Rooms and video conferencing spaces, ensuring AV systems remain operational, reliable, and ready for daily business use.
- Monitor room health and respond quickly to critical AV incidents and meeting-impacting issues, prioritizing business-critical and executive-facing meetings and events.
- Diagnose and resolve AV hardware, software, peripheral, and connectivity issues, coordinating with internal support teams or vendors when escalation is required.
- Assist with AV system deployments, room standardization, configuration changes, technology refreshes, and improvements to maintain consistency across meeting spaces.
- Validate room functionality following maintenance, repairs, upgrades, software or firmware updates, and equipment changes before returning rooms to service.
- Maintain accurate AV asset inventories and equipment records, including hardware details, room configurations, replacements, upgrades, warranties, and lifecycle requirements.
- Communicate clearly with users, event owners, executives, support teams, and vendors before, during, and after meetings or events.
- Stay current with AV technology trends, Microsoft Teams Rooms capabilities, firmware and software releases, and industry best practices.
- Demonstrate flexibility and composure while supporting high-visibility events and resolving urgent technical issues in a dynamic enterprise environment.
- Share technical knowledge and best practices with support teams to improve AV service quality and operational readiness.
Requirements and skills:
- Proven work experience as an Audio Visual Technician, AV Support Engineer, Microsoft Teams Rooms Technician, Unified Communications Technician, or a similar role.
- 3-5 years of hands-on experience supporting enterprise AV, video conferencing, collaboration rooms, or live corporate events.
- Hands-on experience supporting Microsoft Teams Rooms, Poly Com Rooms and associated room peripherals, displays, cameras, microphones, speakers, and touch consoles.
- Experience supporting executive meetings, Town Halls, webinars, hybrid meetings, and other high-profile or business-critical events.
- Working knowledge of video switchers, multi-camera environments, PTZ cameras and controllers, microphone systems, confidence monitors, signal flow, and presentation technologies.
- Ability to troubleshoot AV hardware, software, firmware, cabling, peripherals, and basic network connectivity issues.
- Experience performing room readiness checks, preventative maintenance, equipment installations, repairs, replacements, upgrades, and post-change validation.
- Working knowledge of Windows operating systems, Microsoft 365 collaboration technologies, and basic networking concepts.
- Experience maintaining AV asset inventories, room configuration records, support documentation, and equipment lifecycle information.
- Excellent customer service orientation, verbal communication, documentation, and stakeholder management skills.
- Ability to work independently, prioritize urgent incidents, and remain calm while supporting executive-facing or time-sensitive events.
- Ability to work flexible hours when required to support scheduled events, maintenance activities, or critical incidents.
- Experience with Microsoft Teams Admin Center, AV monitoring platforms, live streaming technologies, and enterprise room standardization is preferred.
