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Added 1 day ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 1 day ago
D
IT Field Operations- Support Specialist / Spécialise soutien aux operátions TI sur site
dormakaba
Montreal, QC
- Full-time
…professional experience, with 3+ years of experience in IT support, including remote desktop support, Level 2 technical support, field services, or multi-site IT…
Added 1 day ago
CF
Administrative Assistant - Health Promotion-EN
Canadian Forces Morale and Welfare Services
Kingston, ON
- $21.56 to $30.96 CAD / hour
- Full-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 2 days ago
B
Team Lead - L2 End User Desktop Support
BMO
Toronto, ON · SCC
- Full-time
Provides Level 2 end user support while acting as the technical lead and primary escalation point for the Desktop Support team in a 24x7x365 support environment. Monitors and restores…
Added 2 days ago
Bilingual Desktop Support
Wawanesa Insurance
Toronto, ON · Kitchener, ON · North York - Toronto, ON (Hybr, ON
Working under general supervision, the Information Technology Support Technician I supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The…
Added 3 days ago
Bilingual Presales Solutions Architect
Xerox
Toronto, ON · Ottawa, ON · Montreal, QC
…strengthen security, and accelerate AI-powered cloud adoption. To support continued growth across Canada - including Quebec and the broader bilingual market - we are seeking a Bilingual…
Added 3 days ago
NC
Sr. Implementation Specialist
Nuvollo Corp.
Toronto, ON
- Full-time
Nuvollo is hiring a Sr. Implementation Specialist to design, deploy, and support complex infrastructure, cloud, and security solutions across client environments. This is a Tier 3…
Added 3 days ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Added 3 days ago
DO
Client Support Worker - Bilingual
District of Nipissing Social Services Administration Board
North Bay, ON
- Full-time
The Client Support Worker supports frontline operations by gathering applicant information, managing reception, switchboard, and cheque pick-up services, and assisting with Social Services…
Added 4 days ago
LM
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Toronto, ON
- Full-time
Mentor and support the development of colleagues, underwriters, and peers, helping strengthen technical capability across the team
Added 4 days ago
LM
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Calgary, AB
- Full-time
Mentor and support the development of colleagues, underwriters, and peers, helping strengthen technical capability across the team
Added 4 days ago
LM
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Vancouver, BC
- Full-time
Mentor and support the development of colleagues, underwriters, and peers, helping strengthen technical capability across the team
Added 4 days ago
LM
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Mentor and support the development of colleagues, underwriters, and peers, helping strengthen technical capability across the team.
Added 4 days ago
LM
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Mentor and support the development of colleagues, underwriters, and peers, helping strengthen technical capability across the team.
Added 5 days ago
FC
Manager, End User Services
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
Added 6 days ago
JD
Bilingual Technical Instructor
John Deere
Grimsby, ON
- Full-time
Title: Bilingual Technical Instructor - 124575
Added 8 days ago
NF
Service Desk Analyst
Northbridge Financial Corporation
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 8 days ago
NF
Service Desk Analyst
Northbridge Financial Corporation
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 8 days ago
C
Senior Specialist Human Resources Data Insights
CN
Montreal, QC
- Full-time
Build robust semantic models and star schemas to support accurate enterprise reporting.
Added 9 days ago
BO
Assistant Director, Endpoint Management
Bank of Canada
Ottawa, ON
- Full-time
…and productive, while advancing innovative technologies that support the Bank's…
Added 9 days ago
H
Bilingual End User Techncal Support Analyst
HCLTech
Toronto, ON · Scarborough, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking a Bilingual End User Technical Support Analyst (English/French) to join a leading enterprise client in the Greater Toronto Area. This role is ideal for a customer-focused IT…
Added 10 days ago
Sr. Solutions Architect | Architecte de solutions senior, Agentic WorkSpaces Canada
Amazon
Toronto, ON · Montreal, QC
Amazon Web Services is seeking a bilingual (English/French) Solutions Architect to join the Agentic WorkSpaces team in Toronto, Canada. This role requires a professional operating at the…
Added 11 days ago
AT
Information Technology Support Engineer
AVASO Technology Solutions
Dorval, QC
- Full-time
Job Opportunity: IT Support Engineer at AVASO Technology
Added 12 days ago
Bilingual Onsite Deskside Analyst
Insight Enterprises, Inc.
Montreal, QC
Added 13 days ago
TD
Spanish Speaking Support Specialist
Terra Dygital
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
As a Bilingual Support Specialist (Spanish), your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You…

HCLTech

Bilingual End User Techncal Support Analyst

Toronto, ON, Canada
Scarborough, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

We are seeking a Bilingual End User Technical Support Analyst (English/French) to join a leading enterprise client in the Greater Toronto Area. This role is ideal for a customer-focused IT professional with strong desktop support experience, excellent troubleshooting skills, and the ability to provide exceptional technical assistance to a diverse user base, including executive-level stakeholders.

The successful candidate will provide end-user support across Windows and macOS environments, troubleshoot hardware, software, and network issues, and deliver a high level of customer service in a fast-paced corporate setting.

Key Responsibilities

Provide Tier 1/Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot hardware, software, application, and connectivity issues.
Support users via phone, email, chat, and remote support tools.
Manage incidents and service requests through ticketing platforms.
Install, configure, and maintain hardware and software solutions.
Escalate complex technical issues to appropriate support teams.
Ensure timely resolution of tickets while meeting service level agreements (SLAs).
Provide white-glove/VIP support to executive users.
Document troubleshooting steps, resolutions, and knowledge base articles.

Required Qualifications

Technical Skills

✅ Experience supporting:

Windows 10/11 and macOS environments
Desktops, laptops, printers, and peripheral devices
Microsoft Office 365 and enterprise applications

✅ Strong knowledge of:

TCP/IP
DNS
DHCP
VPN
Wi-Fi and network connectivity troubleshooting

✅ Experience with:

ServiceNow, Remedy, or similar ticketing systems
Remote support tools
Endpoint management technologies such as Intune, SCCM/MECM, or JAMF
Previous experience in a large enterprise environment
Experience supporting executive and VIP users
Banking or financial services industry experience is considered a strong asset

Soft Skills

Excellent verbal and written communication skills in English and French
Strong customer service and relationship management skills
Ability to communicate technical concepts to non-technical users
Strong problem-solving and troubleshooting abilities
Ability to prioritize multiple tasks in a fast-paced environment
Professional, patient, and customer-centric approach

Language Requirement

Bilingualism (English and French) is required.

Candidates must be comfortable providing technical support and communicating professionally in both languages.

Why Join Us?

Competitive salary: CAD $60,000 - $65,000
Hybrid work model - 3 Days Onsite in Scarborough, ON
Opportunity to support a large enterprise client
Collaborative team environment
Exposure to modern enterprise technologies and IT support practices

Apply today if you're a bilingual IT professional passionate about delivering exceptional end-user support and customer service.

Apply About employer

More about this job

Responsibilities

Provide Tier 1 and Tier 2 support for end-user devices, applications, and connectivity across Windows and macOS environments, using ticketing and remote support tools. Resolve and document incidents, meet service-level agreements, escalate complex issues, and deliver white-glove support to executive users.

Requirements

Candidates need enterprise desktop support experience, strong troubleshooting skills across hardware, software, and networks, and familiarity with ticketing systems and endpoint management tools. Professional communication in both English and French is required, while executive support experience is expected and banking or financial services experience is an asset.

Skills

Windows 10/11 Support
macOS Support
Desktop Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
TCP/IP
DNS
DHCP
VPN
Wi-Fi
Microsoft Office 365
ServiceNow
Remote Support Tools
Endpoint Management
English And French Communication

Benefits

Competitive Salary
Hybrid Work Model
Exposure To Modern Enterprise Technologies And IT Support Practices

Visa sponsorship

Not detected in the job text

Keywords

Tier 1 Support
Tier 2 Support
Windows 10/11
macOS
Desktops
Laptops
Mobile Devices
Printers
Microsoft Office 365
TCP/IP
DNS
DHCP
VPN
Wi-Fi
ServiceNow
Remedy
Remote Support Tools
Intune
SCCM/MECM
JAMF
Ticketing Systems
Incident Management
Service Requests
Service-Level Agreements
Executive Support
VIP Support
Enterprise IT
Banking
Financial Services
English And French

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