Chef d’équipe bilingue – Soutien ASC
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.
What we’re looking for:
✅ Strong team leadership and people management experience
✅ SLA, ticket quality, and performance management
✅ Coaching and team development experience
✅ Knowledge of quality audits and root cause analysis
✅ Strong continuous improvement and trend analysis skills
✅ Excellent client and stakeholder communication
✅ Bilingual required: French and English
📩 Interested or know someone who could be a great fit? Send me a direct message!
Read the full bilingual original
🚨 Nous recrutons | Chef d’équipe bilingue – Soutien ASC | Canada
Nous sommes à la recherche d’un(e) Chef d’équipe bilingue – Soutien ASC possédant une solide expérience en centre de services TI, soutien technique ou centre de contact.
Profil recherché :
✅ Expérience en gestion et leadership d’équipe
✅ Gestion des SLA, de la qualité des billets et de la performance
✅ Expérience en coaching et développement des membres de l’équipe
✅ Connaissance des audits de qualité et de l’analyse des causes fondamentales
✅ Solides compétences en amélioration continue et analyse des tendances
✅ Excellentes habiletés en communication avec les clients et les parties prenantes
✅ Bilinguisme requis : français et anglais
📩 Vous êtes intéressé(e) ou connaissez quelqu’un qui pourrait correspondre à ce profil? Envoyez-moi un message privé!
🚨 We’re Hiring | Bilingual Team Leader – ASC Support | Canada
We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.
What we’re looking for:
✅ Strong team leadership and people management experience
✅ SLA, ticket quality, and performance management
✅ Coaching and team development experience
✅ Knowledge of quality audits and root cause analysis
✅ Strong continuous improvement and trend analysis skills
✅ Excellent client and stakeholder communication
✅ Bilingual required: French and English
📩 Interested or know someone who could be a great fit? Send me a direct message!
More about this job
Responsibilities
Lead and develop a support team, managing service-level agreements, ticket quality, and team performance. Conduct or support quality audits and root cause analysis, and drive continuous improvement through trend analysis and effective communication with clients and stakeholders.
Requirements
Candidates should have strong team leadership and people management experience in an IT service desk, technical support, or contact centre environment. Experience with coaching, SLA and performance management, quality audits, root cause analysis, and continuous improvement is sought, along with fluency in both French and English.
Skills
- Team Leadership
- People Management
- SLA Management
- Ticket Quality Management
- Performance Management
- Coaching
- Team Development
- Quality Audits
- Root Cause Analysis
- Continuous Improvement
- Trend Analysis
- Client Communication
- Stakeholder Communication
- French-English Bilingualism
- IT Service Desk Support
- Technical Support
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Customer Service & Support
Keywords
- IT Service Desk
- Technical Support
- Contact Centre
- Team Leadership
- People Management
- Service-Level Agreements
- Ticket Quality
- Performance Management
- Coaching
- Team Development
- Quality Audits
- Root Cause Analysis
- Continuous Improvement
- Trend Analysis
- Client Communication
- Stakeholder Communication
- French
- English